JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
3.5
feedback
98
chart
#12,459
All reviews
Review RSS Feed
Dec. 13, 2020
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
Oct. 26, 2020
I used JetPrint to design several watches for a lifestyle brand I created as part of the Shopify platform. Everyone loves the products and I look forward to working with them on additional projects soon. Quick turnaround and great customer service. All you can ask for in a business partner. www.deltaixlife.com
Oct. 1, 2020
I am loving the shoe options and the ease to make products so far! Just had my first order with them, so I can't wait to see their fulfillment and quality of products.
Sept. 29, 2020
I absolutely love all of the templates that they have to offer. Very easy and simple to add my own style to their products.
Sept. 5, 2020
I used the older version of this app. When the new one deployed, I placed an order and was caught in the middle of both apps receiving a double charge for the item. Used the chat on the app and received quick responses and a refund for the double charge. Excellent customer service and support. The new is full of new design mockups that look wonderful and their design tool is so easy to use. Would recommend to anyone with or without much design experience. Great job JetPrint.
May 26, 2020
The app is very user friendly with seamless integration. I would recommend the app for anyone looking for customized products.
May 21, 2020
This app is Amazing, user friendly and easy to use. Because of Jet Print I have my own logo on a customized watch!
April 21, 2020
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there, Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product. Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation. We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users. Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out. Thanks.
Dec. 3, 2019
SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify
Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you
Dec. 3, 2019
We have three problems with "Jetprint" so far: 1) The sample order we placed on 11/21 is still in production. 2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production." 3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail. This company has serious issues and should be removed from the Shopify platform.
Hello there, Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one. The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately. Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check. We promise this misunderstanding won't happen again, will process the refund for you soon.
Sept. 23, 2019
Absolutely the best app in the entire App Store for product customization. Additionally, their watches are high quality. Also, if you are a fan of customer service, you will be happy to know that these guys are not only quick to chat and answer your questions, but they will go above and beyond to rectify any negative situation that may arise. A special shoutout to both Jennifer and Daniel for always answering all my questions via chat, email and WhatsApp!
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Aug. 24, 2019
Awesome app! We use it for our watches. Thank you! The app runs well and the mock-ups look really good.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Aug. 4, 2019
With unique products and intuitive interface make this an interesting addition to our brand's arsenal.
July 30, 2019
Just filled my first order with JetPrint. They've been super helpful and responsive, typically replying to me within minutes to an hour (during business hours). Hope to do much more business with them soon!
Jan. 26, 2019
I never imagined I would be able to design my own tartan watches! So far I'm impressed... can't wait to see my first sample watch... the design interface was really straightforward to use... After my order arrives I'll further review... The Tartan Artisan ®, Scotland. So far thumbs up! :)
Oct. 5, 2018
Great customer service and my watch arrived without a hitch. Express service is truly express and everyone loves the watch.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)