JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
406
chart
#1,036
All reviews
Rating Breakdown
Review RSS Feed
Dec. 4, 2023
Sorry to say but they're terrible. Placed a test order on November 14th, it's now December 4th and it's not fulfilled yet. Hit up support, never heard back. Never going to make a customer wait this long, absolutely terrible company. Never using them again.
Hey, We apologize for the inconvenience and frustration caused by the delay in receiving your order. After investigating this matter, we would like to clarify that payment for your order was made on November 16th (UTC+8). On November 23rd (UTC+8), we successfully submitted your order to the carrier. Due to carrier delays, orders began shipping on November 25th (UTC+8), and tracking numbers were updated simultaneously. Unfortunately, the carrier has informed us that the a small number of orders is causing delays in tracking number updates. We apologize for any confusion this may have caused. As of now, your order has been delivered. We understand the frustration this delay causes and appreciate your patience and understanding during this time. Sincerely, JetPrint Team
June 26, 2024
Please include redesigns and save files in case I change my mind about my design and need to make adjustments, as I may not be able to do it myself. I prefer saving time rather than starting over to create new products.
Nov. 25, 2023
I have really enjoyed adding my designs to their products. It's fun and makes some really nice merchandise!
Nov. 20, 2023
The Stars are for the products available on the platform they're great but the designing process is Abit frustrating with very few designing tools for example there's no creat patterns option and u can't scale the design or it will be low resolution please and more designing options. Thanks
Hey there, We're excited to announce a significant update to our mockup generator! We've incorporated several new design tools, including zoom in and out, copy, undo, mirror, and more, building upon the original ones. If you have any specific requirements or questions, please don't hesitate to reach out to us. Thanks.
April 11, 2024
The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong. For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44. Today is April 11th 2024, the day of your reply. Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong? In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice. So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.
Hey there, Thank you very much for your review. We're sorry to hear about the issue you encountered with the shoe size conversion. Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15. We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images. Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size. Please don't hesitate to reach out to us if you require any further assistance. Thanks. Update We can't assess the need for a refund without evidence. Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues. Thanks for your patience.
Nov. 10, 2023
Nov. 8, 2023
Delivery is too long; no notifications. I had an order stay in production and never was delivered.
Hey there, We apologize for your disappointment with our service. After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays. In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8). We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders. Once again, we apologize for the frustration and inconvenience this situation has caused you.
Nov. 1, 2023
My design keeps coming out printed backwards
Hey there, We apologize for the inconvenience you've experienced with our printing services. Your satisfaction is our utmost priority, and we regret any frustration caused. We understand how upsetting it can be to encounter issues with your design printing backwards. We offer a refund option within 30 days of receiving your goods. Our aim is to ensure your satisfaction with our app. We genuinely hope this helps regain your trust in JetPrint, and we're committed to delivering even higher-quality service in the future. Thank you.
Nov. 1, 2023
The app is fine, no problems. Integrated with Shopify no problem. Ordered samples will decide whether the actually supplier is great or poor after I see the results.
Oct. 14, 2023
I would suggest that anyone planning to use the app to order a few sample products and not just depend on the mockups you make. I purchased samples of my brand color and patterns on 7 items mostly handbags. The shipping was separate for each item, even though they were all shipped to me, which came out to be as much as the products themselves. The other disappointment is that the items were shipped recklessly not professional at all. They arrived wrapped in plastic, some brown some white, and taped and not neatly. This is definitely, not what I would expect a customer to receive at all. None of the items were in boxes. This meant that the items were not protected from creases and bends. The mockups looked great, and the color and print were perfect but only two of the items came close to being the correct color, even though the same color was used for all the items. The color was supposed to be a blue shade and one of the items came out white and the others were lavender not consistent and looked faded out in some areas. The print was not defined and looked blurry. What a big disappointment, I was so looking forward to a line of products with JetPrint. There is no way that I would be able to offer the product to customers. They look nothing like the crisp mockups of the designs made on Jet print and shown in my store. I had to remove all of the items. I'm so glad that I placed a sample order. I could not imagine a customer placing an order from my website and receiving what I received that would be unimaginable and bad business as well as false advertisement. I still don't get why they would charge me and send me items that did not match the color of my mockup, not good business at all. Customer support is not very active in chat. I would send a message and see that the agent was active minutes ago but would not get a response until days later. That would also be a big concern when selling customized items. From reading the JetPrints page and seeing the products they offered I was so excited but they did not deliver, pretty much disappointed in quality and service.
Hey there, We are genuinely sorry to hear about your disappointing experience with our app. Regarding the separate shipping of your items, we offer a wide range of product lines with varying production processes, which may result in products being transported at different times. We understand the importance of prompt delivery and strive to ship products as soon as they are ready to minimize delays. We are concerned about the color discrepancies you mentioned, as this is not typical of our printing quality. We encourage you to reach out to us within 30 days of receiving the goods to apply for a refund regarding any printing color issues. In response to your feedback about customer support, we apologize for any delays you experienced in receiving assistance. We have taken immediate action to expand our customer service team to ensure that messages are responded to promptly and efficiently. We genuinely value your business and hope to have the opportunity to restore your faith in our products and services. Please don't hesitate to contact us if you have any further questions or concerns.
Sept. 30, 2023
There are great products on Jetprint, but I wish the process to create Personalized products was easier. I also would like to be able to copy my products to make different variations, instead of having to start from scratch for each new product. When I am creating my products, there is not an option to add a design from the DIY side unless I am making an order. This is frustrating.
Sept. 28, 2023
Dear all, App is very good but shiiping fee are extremly high. Thanks Jelena
Sept. 27, 2023
Per il momento sembra funzionare molto bene, è sicuramente da migliorare lo strumento per la personalizzazione. Prezzo dei prodotti giusti, aggiornerò la mia recensione appena mi arriveranno i prodotti