JetPrint: Print On Demand
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Terrible first experience with JetPrint. I placed only 2 orders with them, and the first customer order already arrived with a clear defect. The product was an LED mousepad/desk mat. The LED strip was visibly not attached properly to the mat in one area, and the customer reported unstable/flickering lights and a loose connection. I sent JetPrint both a video and photo showing the issue. Instead of taking responsibility, they repeatedly claimed this was “normal” or caused by rough handling during shipping, and told me to explain the lighting modes to my customer or ask the customer to manually adjust the LED strip themselves. That is completely unacceptable. A customer should not receive a new product and then be asked to fix the LED strip by hand. Their support refused both a replacement and a refund, even though this was a low-cost item and clearly a bad-quality product. I have sold worked with other print-on-demand suppliers over the past 5 years, and this is honestly the worst customer support I have experienced from a POD platform. This was supposed to be a test to see if JetPrint could become an additional production partner for my business. Instead, they lost a valuable customer immediately. I now have to order a replacement from a competitor and deal with the risk of a bad customer review because JetPrint refused to fix their own quality issue. Very poor quality control, very poor support, and very bad business practice. I will not be using JetPrint again.
OMG!! I was so excited to find this app only to be sorely disappointed. Printify is so easy compare to this. But this app has all the boots I have been looking for but it's so hard to maneuver. Too bad. I'm out.
Do NOT waste your time or money! I designed and ordered 2 products; a tumbler and a licence plate frame. The drink hole for the tumbler wasn't lined up properly to be 90 degrees to where you would hold it, more like 45 degrees. Customer support argued with me, yes argued, to say that the holes are randomly placed and beyond their control. I didn't list the product. I listed and promoted the licence plate frame but after selling just one, it went out of stock. The same customer service told me to change my store settings to allow selling out of stock items as it is always in stock. Based on past reviews, this seems to be a recurring issue. If the item is in stock, then list it as in stock; it's really not that hard. I demand a higher standard for my customers. Knowingly selling non-centred items or items that are out of stock while customers wait for an undetermined length of time is not acceptable. These are sub-par business standards and I will not tolerate them. Jet print lost significant business from us and I encourage my fellow business owners to reconsider doing business with them as well.
Just a heads up for anyone planning to use PayPal to pay for orders. Despite the note above saying “it works with PayPal”, that is no longer accurate. PayPal was removed as a payment option over 4 months ago and has not been reinstated. We have followed this up every month since it was removed and have consistently been told that there has been no update from the finance department. After 4 months, that response is difficult to accept. Either it is being worked on(to reinstate), or it is not. It should not take this long to confirm something so straightforward. PayPal had been available for years, so its removal without notice, combined with the lack of a clear answer on if or when it will return, leads to one obvious conclusion (which has been denied by JetPrint). Lastly, beware of their “express” shipping. It is not the full express model used by most. For US orders, a local Chinese carrier will ship it from China to Canada (slowly). Where it will be handed over to Fedex. This often takes longer than Yun Express which goes direct to the US and costs 3-4 times less than Fedex.
Tumblers it would be nice if the design could face the front of the tumblers
Not happy with the quality of the garment. Poor QC before sending out item. Their Customer service is not taking ownership of the poor quality.
I was looking for a perfect necklace and came across the same design symbol I used for the logo Sisters™. I asked to create my own variation so that it will represent the brand and not customized product for customers. They created my personal link for the brand Sisters™ only. I thought that was very professional and super cool they were able to make that happened. Thanks
I've been using Jetprint now for several years. I find them very responsive to feedback and would like to give a shout out to both Mvrica and Lisa for their consistently helpful customer service. Whenever I've asked for a modification to the app or product or suggested a new product they have done their best to help. I suggested a new product recently and now it's a product that I can customise and sell. Fantastic. Thanks so much
Everything you click on, says refused to connect
Goede POD, makkelijk ontwerpen uploaden en uitstekende klanten service. Als je een vraag stelt via de chat of als je een probleem hebt, krijg je snel antwoord. Pas had ik een storing waarbij de mockups niet zichtbaar waren in mijn shop en melde dit via de chat. Ze hebben echt alles in het werk gesteld om het op te lossen. Dit duurde een paar dagen maar hebben mij steeds goed op de hoogte gehouden. Heel fijn bedrijf.
I HAVE BEEN ASKING FOR THIS FEATURE SINCE APRIL 2024. FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. THE APP WAS JUST UPGRADED AND ITS DISAPPOINTING THAT THIS WASN'T ADDRESSED.
bonjour, je le recommande cette application, sauf il y a truc à améliorer les logos en relief pour les chaussures baskets et sneakers . Cordialement. IMPERIAL 125 R'B.
FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. ALSO IF MORE SELECTIONS CAN BE ADDED FOR KIDS SUCH AS AIR FORCE 1 AND JORDAN SHOES THAT WOULD BE AWESOME!
Offering an impressive combination of quality, variety, and service, JetPrint's really a reliable print-on-demand partner, I can confidently recommend JetPrint to anyone who requires print on demand products or services.
En geral la parte de diseño funciona bastante bien. He hecho pedidos de prueba de calidad y también estoy bastante satisfecho con la calidad de la impresión, especialmente especialmente teniendo en cuenta el precio, aunque siempre es mejorable. Los tiempos de envío fueron correctos. Sin embargo, todavía hay algunas cosas que encuentro que hay que mejorar. El agregador de productos tiene algunos errores: 1. Algo que me parece de gran importancia es el hecho de no poder agregar etiquetas de marca en los productos. Es algo fundamental para dar una imagen sólida de la marca. 2.Cuando se agrega un producto a la tienda, a partir de entonces este no es editable y en caso de tener algun error, hay que crear el producto de nuevo. Estaría bien que fuera posible editarlo una vez agregado a la tienda. 3. Cuando se realiza un pedido desde la tienda (shopify) la información del pedido no se traspasa al agregador de pedidos de Jetprint, y hay que hacerlo a mano. En caso de que haya muchos pedidos, esto es muy poco escalable. 4. En uno de los pedidos de prueba de calidad que hice, un bolso, me vino sin correa de cuerpo.
Hey there, Thank you for your recognition of our printing quality, and we sincerely apologize for the issues you've encountered. As my Spanish is not very strong, please allow me to respond in English. We'll address each of your concerns one by one. 1. Brand Labels: We do offer brand labels. You just need to contact our customer service department to have them enabled. Please note that for labels requiring special handling, such as sewing onto clothing, a minimum order quantity (MOQ) is required as we need to prepare materials in advance. We appreciate your understanding. 2. Product Editing: Currently, our products cannot be re-edited once added to your store. However, our technical department is working on a new mockup generator, which will allow you to create design templates and enable re-editing. 3. Order Synchronization with Shopify: Our app seamlessly integrates with Shopify. If product attributes are not changed, orders are synchronized to the JetPrint order page. Enabling the automatic payment feature can help expedite order placement. 4. Missing Strap on Bag: We investigated the issue with your order and found that the product title you ordered was 874. Women’s Tote Bag, which does not include a shoulder strap. We offer a similar product with a long strap, titled 875. Women’s Tote Bag - Long Strap. You may have ordered the wrong product. We recommend that you check your order before ordering. If you find that you have ordered the wrong product, you can contact our customer service department within 24 hours of placing the order to have it replaced for you in time. Thank you for your feedback, and we are committed to improving your experience with JetPrint.
I ordered one of my own designs and it was ok, honestly all jetprint needs is more jacket styles, men and women's clothing.
Hello, Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services. We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower. However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list. If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help! Thank you.
love it. easy to design, publish and great product choices.
I would like to rate them higher, but my design was not followed. The logo was to be white, it's gray. Also, the wording on the laces is upside down.
Hi, We sincerely apologize for the issues you experienced with your recent order from JetPrint. We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution. Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed. For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future. While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly. Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.
At this point I would not recommend. Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43 These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24 From: Lisa from JetPrint Print On Demand Sent: Monday, August 5, 2024 12:26 PM To: Brian Easton Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n... No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us. We're here to help Reply directly to this email or through our Messenger ________________________________________ Powered by Intercom I designed in you APP and you are going to make me miss my deadline
Hello, We apologize for the inconvenience caused. We need to explain to you about your order. All times mentioned are UTC+8. On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress. On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned. You replied on August 3, stating that all designs are available in our app. Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20. On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design. The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost. Additionally, we recommend choosing fast shipping for urgent orders in the future. Lastly, we wish your event great success. Thank you.
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