JetPrint: Print On Demand

Hey there, Thank you for reaching out with your feedback. If you have any more questions or need assistance, please don't hesitate to contact us. Our team is here to ensure you have a great experience with our print on demand services.

Hello, The reason for the sold-out status is that the Shopify API has been updated. Our technical team is currently working on updating the API. In the meantime, to help you adjust your product to a sellable state, you can refer to this tutorial: https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product Thank you.

Hello, Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services. We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower. However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list. If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help! Thank you.

Hi, We sincerely apologize for the issues you experienced with your recent order from JetPrint. We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution. Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed. For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future. While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly. Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.

Hey there, We are genuinely sorry to hear that you had a less than satisfactory experience with our app. Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly. Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have. Thanks.

Hey there, Thank you for sharing your recent experience with JetPrint. We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused. Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety. Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state. We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.

Hey there, We're sorry for the delay in getting back to your emails and messages promptly. Cus most of our employees were on vacation for Chinese New Year celebrations and a little more slowdown than we had hoped for, but we back now. And we're fully committed to addressing your concerns as quickly as possible.

Hey there, Thank you for reaching out with your feedback. If you have any more questions or need assistance, please don't hesitate to contact us. Our team is here to ensure you have a great experience with our print on demand services.

Hey, We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order. We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes. Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.

Hey there, Thank you for your feedback and for your continued support of JetPrint. We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges. It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused. Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs. Once again, we appreciate your feedback and your loyalty to JetPrint. Thanks.

Hey there, We're excited to announce a significant update to our mockup generator! We've incorporated several new design tools, including zoom in and out, copy, undo, mirror, and more, building upon the original ones. If you have any specific requirements or questions, please don't hesitate to reach out to us. Thanks.

Hey there, Thank you very much for your review. We're sorry to hear about the issue you encountered with the shoe size conversion. Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15. We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images. Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size. Please don't hesitate to reach out to us if you require any further assistance. Thanks. Update We can't assess the need for a refund without evidence. Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues. Thanks for your patience.

Hey there, We apologize for any frustration you encountered while using our app. We're pleased to announce that we upgraded the mockup generator in January 2024. We hope this upgrade addresses some of the questions you had regarding product design capabilities. However, we understand there may still be areas for improvement, and we're dedicated to continuously enhancing our features to better serve our users. If you have any specific questions or suggestions for additional features, please don't hesitate to contact our customer service team. Once again, we apologize for any inconvenience and appreciate your ongoing support and feedback.

Hey there, Thank you very much for your review. We are deeply sorry for the problems you encountered while trying to upload images. The issue you reported has been promptly addressed and fixed by our technical team. You should now be able to upload images without any disruptions. If you encounter any further difficulties or have any questions, please don't hesitate to contact us. We're here to assist you in any way we can. Thank you for choosing JetPrint for your print-on-demand needs. We appreciate your patience and understanding. Thanks.

Hi, thank you very much for your affirmation of the product types on our website. At present, our technical department is trying to solve the problems you feedback. We're quite sure that in the near future, our website will bring you a better sales experience.

Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future