JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
406
chart
#1,036
All reviews
Rating Breakdown
Review RSS Feed
July 25, 2021
I like to create complex designs. It is a pretty decent app to use, yet everyone does not have or use photo shop to download templates. The mockups are beautiful!! Yet, what I feel that needs to be added for more designing preciseness are gridlines, zoom in features, copy & paste image and or duplicate image. It will enhance the ease of creativity & complex designing and will save some time. I have ordered test products and the quality print & material (fabric) is very good. I will continue to order and test from Jet Print, as I do have great interest in their products.
April 4, 2021
The app needs a save feature badly because you can't edit anything if the design needs to be changed you have to make it all over again, and it needs a zoom feature, then it would be a perfect app but great product selection.
March 22, 2021
Does not ship to my home town where most of customers are. Cant even get a representative to write or email me back. Bad for my business because me trusting this app is a bad reflection of me. I’m beyond disappointed at how unprofessional and inconsiderate my first experience has been treated for me and as so for my customers.
Hey there, We're sincerely sorry for the inconvenience you've experienced. At JetPrint, we strive to provide top-notch service to all our customers. We want to assure you that we currently support shipping orders to anywhere in the world. However, it seems there may have been a miscommunication or oversight in your case. Our brand new team is dedicated to promptly addressing any issues that arise. Please provide us with your shipping address so that we can investigate this matter further, provide you with the most accurate information, or discuss potential solutions together. We sincerely apologize for any disappointment or inconvenience caused. We value your business and hope for the opportunity to serve you again in the future.
March 10, 2021
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days. The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts). Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to [email protected], we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation. Truly apologize for our oversight again.
March 3, 2021
I added JetPrint, because of the pricing and the great variety of products. I ordered five items to test the quality and see how the shipping times worked, since they were coming from China. I placed the order on Jan 02. I received three of my items within 30 days. The Stand Collar Zipper Hoodie was defective, it had the colored marking from the selvedge edge, sewn along the zipper chest high. This is not easily hidden when it does not match the print and color of the fabric. How does quality control miss something so obvious? Then the Casual Sandals I ordered had not arrived by Feb 08. I reached out to customer care twice with no resolution. I finally received the sandals on Feb 17 and have not resolved the jacket issue. This is not something I want to have to deal with, with my customers. Word of mouth and repeat customers are important to my business. I understand long lead times and I am upfront with that information in my shipping, but I placed an order for five items and 40% of the order had issues, I can’t afford to lose 40% of my customers.
Hello, We genuinely apologize for the inconvenience caused by your order with JetPrint. Firstly, we want to assure you that if there are any quality concerns regarding our products, you are entitled to a full refund within 30 days of receiving your order. We understand the frustration that comes with receiving defective items, and we sincerely regret any inconvenience this may have caused you. Please be aware that our current team is entirely different from the one in 2021, and we have significantly strengthened our customer service department to ensure swift and effective resolution of any issues that may arise. We understand that discrepancies and delays in orders can result in customer dissatisfaction and potential loss. Your feedback is invaluable to us as it motivates us to improve, and we genuinely hope for the chance to earn back your trust and serve you again in the future.
Feb. 16, 2021
First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days Ridiculous!! Oh and no phone number!
Hello Jane, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the previous sample order. As our site states, our average production time is 2-6 working days, and the average shipping time about 14-20 working days for Standard Delivery is, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery is only 3-7 working days. The products are produced by our own print on demand manufacturer, we strictly control the production time in 2-6 days for sure. It's was because of the effect of COVID-19, some of our previous delivery channels got a stricter limit and checking at customs before exporting. And due to the Chinese New Year, the increasing orders caused the crowded logistic row, which also caused a little longer time waiting. We've decided and signed new delivery channels to provide faster exporting, clearance, and tracking info updates after Chinese New Year, all the previous channels which got updates slowly have been closed, we promise faster delivery for our clients from now on, and once the delivery time over 30 working days without any reason, you can contact us for a full refund, because that's our responsibility, we CANNOT let our clients afford the loss, and also we're always responsible for our clients, doing our best to help you build up & optimize your print on demand brands. Really sorry for the previous inconvenience and the oversight of our following up for you, we promise faster response and support for you, please kindly allow us one more chance. What's more, we have many new products have launched & about to launch recently, any questions, requests, or discount demands, please kindly send emails to us. Thank you so much for choosing JetPrint POD Manufacturer.
Feb. 11, 2021
First order not so good. If this continues I will delete it. Was not a good first impression while my customer was surprised because of one items from his order couldn’t get sent
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!
Feb. 10, 2021
I'm really happy with the ease with which JetPrint allows us to design a wide selection of saleable products. Those that I have managed to design are beautiful, to say the least. Merchants like me will have no problem at all using this app. I have every reason to believe that the quality of the products cataloged is also quite high and that the offerings that are provided for us to work with will be satisfying our customers for a long time ... Of course, time will tell ... But waste no time waiting for my answer. Get started using JetPrint now in YOUR busy-ness!!
Jan. 31, 2021
Professional Team and great new interface work/app....... Really awesome ! and quick shipping time.
Jan. 24, 2021
Professional app....... Really worth trying Excellent interface, variety designs to choose from and quick shipping time.
July 24, 2024
I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.
Jan. 19, 2021
it was great to use for clothes. we used it for are face mask and those turned out really great. my customers love it.
Jan. 17, 2021
Super happy with my first set of watches. They're beautifully impressive, arrived quickly - I wanted to see how they look in a hurry so used express, and customer service also top notch! Looking forward to more, thank you!
Jan. 16, 2021
Great Customer Support! Patiently they are handling the problem. First time am using your product and hope everything will go well.
Jan. 13, 2021
I love the products; I wish there were more products to choose from. I completely love working with this app. I just want more jewelry and jogging suits.
Jan. 10, 2021
I love this app. This app is handy and friendly for new business people. This app is strongly recommended.
Jan. 5, 2021
It's my personal favorite now. A damn good customer service, fair prices, unlimited options. The quality of the watches is top.
Dec. 29, 2020
Easy to use , large catalog, easy dropshipping system, easy paiement, good quality of products. tracking
Dec. 27, 2020
Unbeatable selection. On the pulse with respect to user-interface design & experience, print design tools, & overall navigation & product offerings. Exceptional application.