JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
406
chart
#1,036
All reviews
Rating Breakdown
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June 3, 2021
OMG!!!!! I absolutely LOVE this POD provider! They have a wide variety of products and I really LOVE LOVE LOVE their watches!
June 3, 2021
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
June 1, 2021
The app is user friendly, but sadly delivery of product is very long (4+ weeks) and some items are sent back to the sender. Not very good look for our brand as we proud ourselves to delivery the best customer service as possible. We are quite disappointed...
updated in 2023: Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample. Hello my dear friend, this is JetPrint's support team lead, Here I've confirmed that it was returned because of the old channel block issue to NZ, we've upgraded to New Zealand special logistic line for you, and please check the message & new tracking link there. The followed tracking info will be continuously updated here. Sorry for the inconvenience brought to you here, we've confirmed and signed new channels & special logistic lines to New Zealand, will guarantee the returning won't happen again, and also will surely pay more attention to your followed orders & our collaboration.🤝 Really appreciate your kindness and support.
May 30, 2021
I have order watches from this manufacturer and they had great quality. Also were very supportive on placing/canceling and updating orders. 100% recommend !
May 30, 2021
Great platform. Easy to use and interact with different types of options and flexibilities to create your designs. Happy with the quality of their products they offer. We order, and they deliver. We will rate them as a Top 10 app for 2021.
May 30, 2021
Jen and team are a delight to work with. She is extremely attentive and eager to meet and exceed your needs and expectations. Committed to, and vested in, the best possible execution of your order and the prioritizing of the unique and customer-specific deadlines. Great products, coupled by the best customer service, I now have the freedom to focus my attention elsewhere with the full assurances that I am best positioned, and fully supported by Jen and her team of solutions experts, to receive the highest level results and maximum quality potential—meeting and exceeding all of the highest standards of productivity and communication. Thank you Jen, and all of JetPrint…you certainly receive my complete endorsement with the strongest imaginable accolades.
May 29, 2021
gostei da qualidade do produto, o app e bem facil de usar, gostaria que tivesse a opcao de duplicar a imagen quando vc ta fzendo os desenhos tem sempre que ta carregando a imagens e ficar colocando um por um, seria bom se por exemplo nos sapatos tudo que vc fizer em um duplicasse no outro..
May 28, 2021
muy buen producto. Asistencia rapida.un 10.Diseño en la aplicacion muy facil .Me gustaria que tuviera mas ropa para personalizar .Precios muy buenos
May 28, 2021
So far, my only two minor complaints are that my credit card was getting declined, so I had to use a different one for some reason. My second is that I wish there were a better design program; there are no easy ways to create patterns or duplicate placements to multiple locations on an item. Additionally, some of the items do not show the layout, instead you are just pasting images onto a picture of clothing. Otherwise, the product selection is AMAZING!
Thank you for your feedback here my friend. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
May 25, 2021
Jetprint really impressed me. With the high quality and I recommend im excited to work with jetprint with my company thank you jetprint.
May 13, 2021
love the choices so far so good very beautiful.was loving the shoe line came out very beautiful shoes
May 13, 2021
Im launching my ecommerce june july and i reviewed and test JetPrint and I love all watches and adding all my unique designs and adding watches to my collection before launch and its so easy to use too just like printful. Im so happy I saw Jet Print I love it!
May 11, 2021
I like this app very easy to use I haven't made a sale yet so not sure about the fulfillment but so far so good
March 18, 2024
I've now put through a several thousand orders now (primarily shoes) with JetPrint so can give a pretty through review. Recently, JetPrint support and communication from the team has been really quite poor. Significant changes have been made (without notice) to product variants for some products on JetPrint that have had huge effects on store owners; however, store owners were not notified of these changes until they had been rolled out. The result is ALL existing JetPrint products in our store will need to be updated to match the JetPrint Variants OR any new products added will also need to be manually changed to match the store variant setup. It's pretty disgraceful, given the volume of business we send to JetPrint. It's really disappointing as we started as a 4 star review and its just slowly gone downhill over the years despite sending more and more business. - Product quality : There are instances where for some reason a bad (cheap?) insole was used instead of the normal “softer” insole. There is also the odd issue with the designs getting mixed up for example the left shoe for one order is sent with the right shoe of another order. Or a Black toe shoe is sent instead of a white. I’d recommend doing random sample orders regularly to ensure the quality of the insole (you’re not getting the bad “cheap” one), the designs are correct, and branded boxes are being sent if that’s what you have ordered. Design interface/mockups - I'm was happy with with what was offered as it was easy to use with nice mockups. However, recently they changed the mockup tool so we can no longer change the level of “blending” the design has on blank mockup. So now all our old mockups look slightly different to any new products we add. Store owners were not advised of this change prior to is being rolled out Black shoe mockups for the low and high top canvas shoes is incorrect and shows black eyelets instead of the bare metal (silver) eyelet the shoe actually has. Required additional manipulation in photoshop to correct this so customer receives what they see online. Has been raised multiple times with JetPrint but never corrected. Support – was great and when minor problems arise they were usually solved quite quickly. Sometime there is difficulty trying to convey the problem to the support team so its best to send a screen shot to explain. Recently however, when things go “wrong” and when you really do need actual support, its very difficult to get response. Shipping - They mainly use Yanwan and YunExpress for international segment, then local carriers for last mile. My only issue is some of the last mile carriers often let the team down and I have had a few "wrong address, return to sender" when the address was not incorrect at all. Only seems to happen with USPS, OnTrac (US), Amarex (Australia) and Evri (UK) and these carriers respective support as you would expect – hopeless. When the last mile carrier is Australia Post, Royal Mail there doesn’t seem to be an issue. - Dashboard – clunky to use. 3 years after bringing this to JetPrints attention, they finally added the customer order number that shows in your store. BUT you cannot search by it, so I'm not sure exactly why it's there…. If you filter by dates, then view an order, all date filters are removed when you exit that order. Again, clunky and not user-friendly. They also finally added (again some 3 yrs after asking) the customer surname instead of just the first name …which was written twice. But again, you cannot search by customer name/surname so not sure of why its there. So, with no order number or full name to search by, it is really hard to locate orders. After scrolling through pages of orders to find an order (say page 13), once you click into then out of your order, you end up at the start of all orders again (ie page 1). Has been raised multiple times with JetPrint and never corrected. Summary: The Dashboard REALLY needs to be fixed. In this day and age, it is simply not acceptable that you are not able to search your orders by the customer surname (or your store order number). Looking for a specific order makes a 5 second job take 5 mins. However, the main reason for a one star now is there is ZERO communication for store owners when significant changes to the app are going to be rolled out. You can wake up one morning and suddenly your whole store is broken, and you cannot add products the way you could before, and your entire store of over 400 products now needs to be changed to be consistent with the new changes.
May 3, 2021
We started using JetPrint recently for our shoes manufacturing, after testing some other suppliers, and we found JetPrint to have the best variety including large men sizes and the best quality so far. They meet their fulfillment times and ship worldwide, which is very beneficial. UPDATED to 4 stars because: 1. Support is seriously lacking. Promising answers that never arrive. 2. No support escalation option. 3. Additional items shipping cost BUG. Shipping cost for additional items is calculated like it is the first item. This is a showstopper. Must be fixed ASAP.
April 22, 2021
Just came across this app and loving the variety and pricing. I am going to have a lot of fun creating new and exciting items.
April 22, 2021
top thanks Jennifer, the service is attentive to requests, thank you for fixing my problem and the products are very pretty
April 8, 2021
This is a great app. It is very user-friendly and very logically set up. I do wish the online shoe template were larger, and thus easier to see.
April 6, 2021
love this app, really easy to design and place items in store. I ordered test samples of the shoes i will be selling and the quality is great. feel free to check out my site www.epicshoes.co.uk