JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
407
chart
#1,058
All reviews
Rating Breakdown
Review RSS Feed
May 4, 2020
Used the app mainly for watches. Great App! Looking forward to trying other products and sharing them on my store!
April 21, 2020
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there, Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product. Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation. We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users. Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out. Thanks.
April 16, 2020
Easy to use, great products to use for your store. Highly recommend this app. The watches and accessories look great.
March 21, 2020
Great app easy to use, great products, they have good quality, i wonder if i can ask for "test products "
March 10, 2020
I'm really pleased with the quality of the watches and the customer service by Jennifer is always great. I'm excited also about the recent addition of engraving, this is a really great option to have. Thanks jetprint! Gratefully, Neil Paul
March 3, 2020
Great APP so far, really really great i highly recommend the app, its got great products and the watches look great
Feb. 13, 2020
This app makes designing so easy and the product is high quality. I enjoy the different style options.
Thank you for your kind review, we'll never stop doing our best to update better products and service to our clients, any question or further requests, please don't hesitate to contact us!
Feb. 10, 2020
Très bonne application que je recommande pour toute ouverture de boutique avec des objets personnalisés.
Thank you for your kind review, we'll never stop doing our best to update better products and service to our clients, any question or further requests, please don't hesitate to contact us!
Jan. 21, 2020
Prompt, friendly support and an easy-to-use app. Highly recommended with great designs, thanks so much !
Dec. 3, 2019
SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify
Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you
Dec. 3, 2019
We have three problems with "Jetprint" so far: 1) The sample order we placed on 11/21 is still in production. 2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production." 3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail. This company has serious issues and should be removed from the Shopify platform.
Hello there, Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one. The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately. Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check. We promise this misunderstanding won't happen again, will process the refund for you soon.
Nov. 16, 2019
Awesome app. I will definitely recommend. Very intuitive way to add artwork to so many variety of products.
Nov. 16, 2019
this is what i was looking for! they have a bunch of good products. these products are good quality
Oct. 25, 2019
This app is the easiest way for me to make custom designed watches, while still being able to have a great price point, even with the expensive fast shipping. Love this app so far.
Thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. The fast shipping fee is charged by the DHL delivery agency but it's the best service for watch brand sellers. Any problem please let us know ;)
Oct. 17, 2019
Unfortunately it makes no sense to start this business when you live in the EU, as the customs will catch every order of your customers as its not declared the right way. To this i had to pay extra 23€ (!) taxes to the customs just to get my sample package from them, what would be very unpleasant for a real customer...
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. If our service makes your customer being charged by customs in the EU, maybe you choose the fast delivery method by DHL, the DHL agency needs the tax number for the EU. But you can choose the standard delivery method for customers, also, we have found some solutions for EU sellers.
Oct. 5, 2019
Wunderbare Edle Uhren. Sehr gute Produkte. Sehr gute Firma. Es ist alles kinderleicht zu bedienen.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
Oct. 1, 2019
The app is very simple! you can have all of the mockups in very good quality and also very fast! Start your brand from 0 with no stock and no additional fees, I highly recommend Jetprint Custom! Have a look on my website for more example: Bianucci-creatore.com
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Sept. 27, 2019
its . so . good i like it
Thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Sept. 23, 2019
Absolutely the best app in the entire App Store for product customization. Additionally, their watches are high quality. Also, if you are a fan of customer service, you will be happy to know that these guys are not only quick to chat and answer your questions, but they will go above and beyond to rectify any negative situation that may arise. A special shoutout to both Jennifer and Daniel for always answering all my questions via chat, email and WhatsApp!
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Sept. 9, 2019
great quality watches! we love the simplicity of the logo application system and the huge variety of different watches available
Thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.