Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
334
chart
#650
All reviews
Review RSS Feed
Feb. 25, 2025
I've found setting up my subscriptions on Joy very straight forward and the support I received from Abby & Anivia (technician) was great, they were helpful, quick and talked me through the changes required. Unfortunately my current payment gateway isn't compatible with Joy at the moment so I am going to look at other payment gateway options in the hope I can use Joy on my shop soon.
Feb. 20, 2025
Feb. 19, 2025
So for everything works as it should. BTW, fastest support I have seen :D Well done!
Feb. 19, 2025
Great app. Easy on-boarding process. Hana from online chat was very helpful :)
Feb. 16, 2025
Damian provided an incredibly good service, also the app is perfect and it is also FREE.
April 30, 2025
This app is great for setting up recurring purchases. Also, Alyssa from the support team has been very kind to help us resolve some language issues and some questions setting up the emails.
Feb. 7, 2025
Abby and the team were so super helpful and were able to help me customize exactly what I requested. A+++++++
Feb. 6, 2025
Perfect app! Customer service is so efficient. Hana and Raymond helped me solving all my problems :) Many thanks
Feb. 5, 2025
Absolutely spectacular support - they were incredibly helpful, kind, and the app works like a charm!
Using app
About 23 hours
Total reviews
1
Average rating
5.0
Feb. 5, 2025
Got lucky to get Hana as my assistant, she is very kind and did everything really fast, got my problem resolved
Feb. 2, 2025
Great app, and it's free. Customer service is awesome, only talked to Audrey so far and she is amazing
Jan. 28, 2025
I´m just installing this app and got some super fast support from Audrey. Thank you
Jan. 27, 2025
The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app. Reply to Liz's Response: Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.
Hello there, Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused. We understand your concerns about not being able to group subscription products and link them directly to your website menu. While the app doesn’t currently support this functionality, we’re happy to let you know that our team has already prioritized developing this feature, called Subscription Box, and we expect it to be available within the next several weeks. We also acknowledge that our response to your inquiry fell short of addressing your specific question. We’ve taken this as an opportunity to improve how we handle questions like yours moving forward, ensuring we provide clearer, more helpful answers. Your feedback is invaluable in helping us improve the app, especially in these early stages. We are especially grateful that you’ve been open to sharing your thoughts so constructively, as it allows us to prioritize features that matter most to merchants like you. We’d love for you to consider giving the app another try once the new feature is live. Please feel free to reach out to us anytime – we’re here to support you and ensure your experience with the app is a great one. Thank you again for your patience and understanding. Update: Thank you so much for your updated review and for giving us the opportunity to improve! We're thrilled to hear that you’ll be reinstalling the app and continuing to build your subscription list. We truly appreciate your support and will make sure to notify you as soon as the update is ready. Your feedback has been invaluable in shaping our improvements, and we’re committed to delivering the best experience possible. Thanks again for your trust - it means a lot to our team! If you ever need any assistance, we’re always here to help.
Jan. 30, 2025
The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it. Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared and were impossible to remove. So I had to put the site in maintenance, then hire a service provider to migrate the site to another theme to finally solve the problem. The repair is in progress, I'll let you imagine the cost.
Hi Le Secret - Skincare Store Owner, We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively investigating the problems with the subscription widget buttons, and we appreciate you reinstalling the app to allow us to resolve them. Your feedback is extremely valuable in helping us improve, and we are committed to making things right. Update: We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience has been for you. It was never our intention to cause disruptions to your store, and we truly regret the inconvenience. Regarding the subscription button still appearing after uninstalling the app, our team is actively looking into this. Since your site is currently in maintenance mode, it’s difficult for us to investigate further. If there are any other issues persisting, we’d really appreciate any additional details you can share so we can work on a solution. Again, we’re very sorry for the trouble this has caused and truly appreciate your feedback in helping us improve. If there’s anything we can do to assist, please don’t hesitate to reach out.
Jan. 23, 2025
Jan. 22, 2025
Top merci beaucoup pour les diverses aides, seule point négatifs c'est qu'on ne peut pas personnaliser nous même les widgets