Joy Subscriptions App for Shopify

Joy Subscriptions App

Subscriptions app for grow & retention with 24/7 human support
Rating
5.0
Feedback
431
Reviews
Chart
#592
Shopify

All reviews

5 / 5 Share
July 3, 2025

Store Using app Total reviews Average rating
ChirpyChop 7 months 1 5.0
5 / 5 Share
July 3, 2025

Store Using app Total reviews Average rating
Hot Logs About 1 hour 1 5.0
5 / 5 Share
July 2, 2025

Great product and even better that its free (please keep it that way esp for small businesses!) Appreciate the support. Prompt and solution-oriented. Keep up the good work.

Store Using app Total reviews Average rating
Byra About 1 month 3 5.0
5 / 5 Share
July 1, 2025

I had challenges getting the app setup, but Charles helped me work through all of my issues. I haven't seen the app in action yet, but so far so good.

Store Using app Total reviews Average rating
5 / 5 Share
June 28, 2025

I was looking for a quick, simple, and functional subscription app. So happy I found Joy Subscription, and Sonny was incredibly helpful in getting me the support I needed to set it up. Everything took less than 15 minutes. Highly recommend this!

Store Using app Total reviews Average rating
Fussy Mom About 2 hours 2 5.0
1 / 5 Share
June 27, 2025

The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.

Store Using app Total reviews Average rating
Developer Reply

Update 31/7: Hi again, Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants. Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better. ________ Hi Heaven & Earth Aromatherapy Store Owner, We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store. Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future. Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you. Best regards, Joy Support Team

5 / 5 Share
June 27, 2025

really good app and great service, any help is dealt with swiftly I spoke to Jasmine who was incredibly helpful for any queries I had.

Store Using app Total reviews Average rating
Eco360Hygieneproducts About 1 hour 1 5.0
5 / 5 Share
June 27, 2025

hana is amazing! She did a great job guiding us!

Store Using app Total reviews Average rating
Marlene's Pet Shop About 3 hours 3 5.0
5 / 5 Share
June 26, 2025

We have been working with Hana and it has been a great experience! Looking forward to using this app more throughout our website

Store Using app Total reviews Average rating
Rise Nutrition About 2 hours 1 5.0
5 / 5 Share
June 26, 2025

Excellent experience and easy to integrate. They walked me through the entire process and even customized the widget on my site. Thank you!

Store Using app Total reviews Average rating
5 / 5 Share
June 26, 2025

Der Support ist super schnell und freundlich. Hana hat mir super bei all meinen Problemen geholfen und war immer super hilfsbereit und zuvorkommend. Der Support hat volle fünf Sterne verdient.

Store Using app Total reviews Average rating
Deportes Men Skincare About 4 hours 7 5.0
5 / 5 Share
June 26, 2025

Good customer service, easy to use and integrate

Store Using app Total reviews Average rating
Custom Aminos 3 months 1 5.0
5 / 5 Share
June 25, 2025

so far great experience! their dev team goes above and beyond to customize the app to your wishes. They've implemented all our frontend wishes in no time.

Store Using app Total reviews Average rating
Happy o' Clock 3 days 1 5.0
5 / 5 Share
May 13, 2026

This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend! Update: Ethan was so incredibly helpful when I was having issues with one of my subscriptions (due to my own error). Love how quick the customer service team is to assist!

Store Using app Total reviews Average rating
Country Surfer Over 1 year 1 5.0
5 / 5 Share
June 23, 2025

I needed some help setting up the custom email and logo for my notification emails and the customer service via chat was excellent!

Store Using app Total reviews Average rating
Living Maia About 20 hours 1 5.0
5 / 5 Share
June 19, 2025

So far, I am Loving the App, the Customer service is Excellent. Arthur Helped me with setting up the app, and explaining everything to me. 10 out of 10 highly recommend.

Store Using app Total reviews Average rating
Elite Bling 7 days 1 5.0
5 / 5 Share
June 19, 2025

サポートのレスポンスが良く、すぐに対応してくれて大変たすかりました。 sonyさんが担当してくれました。

Store Using app Total reviews Average rating
RYNEXT+ 2 days 1 5.0
5 / 5 Share
June 18, 2025

I've been using this Shopify app for managing subscriptions, and it’s been a game-changer for my store. The interface is intuitive, setting up different plans is straightforward, and the automation features save me so much time. What really sets it apart, though, is the stellar customer support team. Any time I've had a question—big or small—they’ve been quick to respond and incredibly helpful. They genuinely care about making sure your store runs smoothly. If you’re looking to streamline your subscription services and want peace of mind knowing there’s a great support team behind you, this app is definitely worth checking out.

Store Using app Total reviews Average rating
Bread Head Co. About 3 hours 1 5.0
5 / 5 Share
June 18, 2025

Good app and good support by Jasmine, overall very satisfied

Store Using app Total reviews Average rating
Mount Vernon 34 minutes 1 5.0
5 / 5 Share
June 17, 2025

Hour 1 of using the app I had a bit of trouble with setting things up and the support team got me going in 2 minutes. That's solid customer support. Thank you!

Store Using app Total reviews Average rating
Hand Me Up 40 minutes 4 5.0
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