Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
2,009
chart
#483
All reviews
Rating Breakdown
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March 23, 2025
Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!
March 22, 2025
Joy Support Team is amazing and we are very pleased with their support.We recently installed this app and their support worked with us tirelessly to fix this.Speciall thanks to Audrey and Raymond !!
March 21, 2025
Customer service Hana responded very promptly and helped me solve some problems.
March 20, 2025
Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.
March 20, 2025
Im not sure how the app is yet - as I've only just started using it! but the support is EXCELLENT
Using app
About 1 hour
Total reviews
2
Average rating
5.0
March 19, 2025
Just getting set up. The instructions for setting up everything are great and the support from the wonderful folks at Avada has be excellent!
March 19, 2025
Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!
March 19, 2025
Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed. I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually. I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible. Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience! We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
March 17, 2025
Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app
March 17, 2025
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself. Thank you, Joy! (Special thanks to Hana for the amazing support.)
March 17, 2025
Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.
March 15, 2025
Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you
March 15, 2025
Hana was extremely responsive and professional throughout our interaction. Highly recommended!
March 13, 2025
Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny! Brilliant app and worth every penny!
Hi KewbzUK, Thank you for such wonderful feedback! I'll make sure Sonny gets the recognition he deserves - he'll be thrilled to hear this. We're committed to providing both exceptional service and a loyalty program that delivers real value for your business. Thanks for being with us for 10 months, and we're excited to keep supporting your success! Warm regards, The Joy Loyalty Team