Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,811
chart
#605
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2024
I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.
Nov. 20, 2024
Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this.
Nov. 19, 2024
The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!
Nov. 18, 2024
Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application
Nov. 17, 2024
Stay away from this app. It broke our store's buy now button and we realized this after 72 hours (lost almost 15k). I'm definitely going to report Shopify.
Dear Supersell Store Owner, We’re deeply sorry for the disruption you experienced. At Joy Rewards & Loyalty Program, our reputation and product quality are our top priorities. We’ve reviewed the situation, and while our findings suggest it may be unrelated to our app, we truly want to ensure there’s no oversight on our part. Since the app has been uninstalled, we appreciate your assistance in reinstalling it temporarily. This will allow us to troubleshoot the issue thoroughly and identify the root cause if it is truly from our end. If you decide to continue using the app afterward, we’d be more than happy to provide personalized support to ensure it meets your needs and runs smoothly in your store. Thank you for considering our request. We truly value your feedback and hope to have the opportunity to work with you to resolve this matter. Best regards, Joy Support Team
Nov. 16, 2024
So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.
Nov. 16, 2024
Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!
Nov. 16, 2024
Audrey and Anivia were very helpful in helping integrate Joy into our Shopify Site!
Nov. 15, 2024
Support was really helpful especially Sonny who went extra mile to answer all my requests.
Nov. 14, 2024
Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!
Nov. 13, 2024
This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!
Nov. 13, 2024
Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)
Nov. 13, 2024
We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.
Nov. 12, 2024
Firstly, I would like to say a huge thank you to Alyssa and the team. She is extremely professional and swift in her work. I didn't know how to create my loyalty page and they helped me for free with my theme and got it running on my Shopify. I am so grateful for this and highly recommended them. Thanks so much !