All reviews

Rating Breakdown

  • 5
    95% (1,455 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,503)
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5 / 5 Share

Dec. 18, 2025

My helper today was Hana. Best service I have encountered! Period!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2025

Je suis très satisfaite de Joy. C’est de loin la meilleure application de fidélité que j’ai testée — et j’en ai essayé beaucoup. Les fonctionnalités sont complètes, le tarif est adapté, même pour les petites structures, et l’expérience globale est fluide et efficace. Petit bémol toutefois : les traductions ne sont disponibles que sur le plan supérieur, ce qui est un peu dommage. Mais honnêtement, cela reste un détail face à la qualité du service. Le support est ultra réactif, 24/7, ce qui est franchement impressionnant. Merci à toute l’équipe pour ce travail remarquable, merci à alyssa.

Using app

About 1 month

Total reviews

14

Average rating

3.6

5 / 5 Share

Dec. 16, 2025

The customer support is very responsive, and any configuration issues we encountered were resolved quickly. Special thanks to Hana for the prompt and professional support throughout the setup process:)

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

Trying it out for somedays now, rich in features but what is great is the customer service. They are amazing

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2025

All in one loyalty app with tons of customizability. Amazing support from Hana, Thanks again!

Using app

12 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 10, 2025

Great app ! A little bit expensive but gives a real add on to your shop. And thank you Hana ;)

Using app

About 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 9, 2025

exceptional customer service. very helpful!

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

So far so good, it realizes most of my expectations.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Great hana was helpful

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Great loyalty and rewards app. Hana was amazing in helping create a page and a widget for our store for our customers to easily access their loyalty rewards. overall a lovely and easy experience.

Using app

28 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Great app support in the chat. Had some issues with my website implementation and Hana helped me with Screenshots and showed me exactly what I needed. Thank you Hana

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Great support from Sonny

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2025

The Joy Rewards Avada team has been incredibly friendly and approachable since the start of our journey with them. They’re available around the clock, so you can always reach someone on live chat whenever you need assistance. While there are a few setups not yet available in the app, I’m confident they’ll consider these improvements moving forward. Special shoutout to the amazing team members I’ve interacted with on live chat, Audrey, Alyssa, Jade, Sonny, and Abby, who have all been super helpful with my inquiries. Big thanks to the team for their support!

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Dec. 6, 2025

Seamless integration with the help of Abby and Andrew, they migrated all my data from YOTPO easily. Highly recommend this app.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

The whole team has been very helpful with all of my questions on launching this app. We appreciate all of the help.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Ottima app, stabile e con tante funzionalità disponibili. Molto apprezzabile che sia disponibile anche in Italiano e possa essere utilizzata sia per il webstore sia su Shopify POS. Il supporto è super gentile e si mette subito in moto quando c'è un problema. Finora hanno sempre risolto tutto in modo veloce e preciso. Complessivamente molto contenti.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Great support

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

L’application est très intuitive et fonctionne parfaitement pour gérer un programme de fidélité professionnel. Mention spéciale à Audrey de l’assistance, qui est toujours réactive, claire et efficace. Son accompagnement a vraiment facilité la mise en place de l’outil. Je recommande.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

I had a big help from Hana, she is amazing :)

Using app

42 minutes

Total reviews

1

Average rating

5.0