Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,543
chart
#135
All reviews
Review RSS Feed
Dec. 19, 2024
I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly.
Hi Shayna Gibbons Keeley Boutique, Thank you for your wonderful feedback! We're thrilled to hear Joy is proving both effective for your clients and user-friendly for your boutique. It's great to know our support team has been responsive and helpful whenever you've needed assistance. We're committed to continuing this level of service as you grow your loyalty program! Warm regards, The Joy Loyalty Team
Dec. 18, 2024
It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.
Hello there, Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program. We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program. Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively. If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away. Thank you again for choosing Joy Loyalty to support your business. Best regards, Joy Loyalty Team
Dec. 18, 2024
L'application fonctionne super bien. De plus le service client est super. Ils répondent à nos questions efficacement et nous aident à créer les pages nécessaires sur le site.
Hi Budget 4x4 Life, Thank you for your fantastic review! I'm delighted to hear Hana provided excellent support right from the start. We work hard to make Joy both feature-rich and affordable compared to competitors, while keeping it easy to use. We're excited to support your 4x4 community in Australia as you build your loyalty program! Warm regards, The Joy Loyalty Team
Dec. 17, 2024
SO far so good with the help of Hana setup goes well , im still testing the system hope it will satisfy my needs
Dec. 17, 2024
Meet some problems in migration from smile, thanks Hana and Raymond, the problem was dealt with very quickly.
Dec. 16, 2024
I was facing some challenges while onboarding this app so connected with the support team and luckily got Hana on the other side. She was not only efficient but also quick and helped me resolve all my issues with utmost patience. Really happy and thanks again Hana!
Dec. 15, 2024
I’ve been using the Joy app for loyalty points and rewards, and it has exceeded my expectations in every way! Setting up the program was a breeze, and the customization options are fantastic – I was able to easily align it with my store’s branding. My customers love earning and redeeming points, and the app makes the process seamless. It's been a great way to encourage repeat purchases and boost customer engagement. The analytics and reporting features also give me valuable insights into how the program is performing. A special shout-out to Damian from customer service, who has been incredibly helpful. Whenever I’ve had questions or needed assistance, Damian has been prompt, professional, and went above and beyond to ensure I was taken care of. Overall, the Joy app has been a game-changer for my store’s loyalty program, and I highly recommend it to anyone looking to boost customer retention with an easy-to-manage rewards system!
Hi Hobby Corner Egypt, Thank you for such a detailed and glowing review! We're thrilled to hear Joy has exceeded your expectations and that your customers are loving the points program. The seamless experience driving repeat purchases is exactly what we aim for! I'll make sure Damian knows about your appreciation for his above-and-beyond support. We're honored to be part of your success story in Egypt and look forward to continuing to support your loyalty efforts! Warm regards, The Joy Loyalty Team
Dec. 14, 2024
Amazing App with Amazing customer service who guide you step by step in every kind of request
Dec. 12, 2024
Our customers love the simplicity of the reward program. Easy to understand and easy to use!! :)
Dec. 11, 2024
This is a great app! My customers love it and it has brought me in quite a bit of sales so it's a win win! I love when I can make my customers happy and Joy does that. Also, I reached out to support today and Audrey was so very helpful and made sure everything was just right. She also had an awesome personality and felt more like a friendly chat than a boring professional one. 10 stars for Audrey! And Joy!
Hi Fallopian Tube Formula, Thank you for your wonderful review! We're thrilled to hear Joy is creating that perfect win-win by making your customers happy while driving sales. I'll make sure Audrey knows how much you appreciated her friendly, helpful approach - those "10 stars" will definitely make her day! We love providing support that feels more like chatting with a friend than a formal interaction. Thanks for being with us for 4 months! Warm regards, The Joy Loyalty Team
Dec. 11, 2024
App is miles better than any app out there and the support by Hana is amazing!
Dec. 10, 2024
Hana was so great! She helped me edit the layout and format of my page in the theme editor, reached out to the devs for me and was communicative throughout the whole process. Answered all of my questions and was so helpful the whole time.
Dec. 9, 2024
Prakash Is a LIFESAVER and I cannot wait to grow my business with the help of JOY! (:
Dec. 9, 2024
We migrated from other app ,and found out that the function provided by joy is Comprehensive and easy to use. The customer service is friendly and helpful, their instructions are clear. Shout out for Audrey and Hana, both of you did a great job !