Joy Loyalty Program Rewards
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April was very helpful in helping me fix an issue I had with my POS and the Joy App. Thank you April!
Hi Looks By Lopez, Thank you so much for this great review! April will be absolutely delighted to hear your recognition for helping you fix the issue with your POS and Joy App integration. We're so glad she was able to get everything working smoothly for you - providing that kind of technical support is exactly what our team is here for. Warm regards, The Joy Loyalty Team
Die Hilfe von Hana war super, und mein Problem wurde schnell gelöst. Kann es nur empfehlen sehr guter Support
Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.
Hi Laws of Nature Cosmetics, Thank you so much for this wonderful review! Abby will be absolutely thrilled to hear your praise for being so quick to coordinate adding the points calculator to your website while providing such friendly and great customer service. Having features like the points calculator seamlessly integrated into your loyalty program is exactly what we aim for! Warm regards, The Joy Loyalty Team
I've been using this app for at least six months. At first glance, it seemed pretty good. Except that their technical team is incompetent. The triggers flows stop working. No warning. It's happened three times. This potentially costs me thousands of dollars each time. In short, if you plan to use triggers in Shopify Flow, forget it. Avoid using this app, which will cause you more trouble than anything else.
Hi team, Thank you for sharing your experience. We’re truly sorry for the inconvenience caused by the trigger flow issues you encountered. We completely understand how disruptive this can be for your business, and we sincerely apologize for the repeated interruptions. Our technical team has already investigated the root causes behind these cases and put safeguards in place to prevent flows from stopping without notice. We’ve also improved our monitoring so that any potential issue can be detected and resolved much faster. We take your feedback very seriously and have followed up with you directly to ensure your setup is stable moving forward. Please rest assured that we’re committed to providing a reliable experience and to regaining your trust. Best regards, Joy Support Team
Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!
Hi Yarn Over Yarn Under, Thank you so much for this fantastic review! We're delighted that Joy has all the bells and whistles you need for your loyalty program, and it's great to hear that the Klaviyo integration is working perfectly for you. Your appreciation for our competitive pricing really means a lot, and our support team will be thrilled to know they've been incredible in helping with all your questions (never silly to us!). Going above and beyond for our merchants is exactly what we aim for! Warm regards, The Joy Loyalty Team
Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.
So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!
We have had this app for several months now and I cannot express how outstanding their support team is! Any issues with the app have simply been learning curve related (so far have not experienced in flaws with the program). The team is prompt and thorough! We chose this app due to the reports about good customer service, and they have not let us down!
Hi Happiness Handmade, LLC, Thank you so much for this outstanding review! We're absolutely delighted that our support team has been so exceptional and that you chose Joy specifically based on reports about our good customer service - knowing we haven't let you down is incredibly meaningful to us. It's wonderful that any issues have simply been learning curve related rather than program flaws, and our team will be thrilled to hear your praise for being prompt and thorough with their assistance. Your trust in our loyalty program platform over these months truly encourages our entire team! Warm regards, The Joy Loyalty Team
Audrey and Charles were both super helpful! I appreciated the prompt responses!
Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Hi goro's | DELTAone International, Thank you so much for this amazing review! We're delighted that our support team was able to quickly resolve your technical issues and provide those custom adjustments tailored to your specific requests. It's fantastic to hear that we took the time to truly understand your business needs - providing personalized solutions is exactly what we strive for with every merchant. Your recommendation means the world to us! Warm regards, The Joy Loyalty Team
Most helpful team on shopify!! Definitely recommend special thanks to, Jasmine and Raymond, our technical supporters
Jade was very helpful and was able to solve the issue I was having with my app.
Very helpful. Thanks for Hana's help
Your chatbot Hana is fake, but helpful. I haven't used the app enough yet to rate it
I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.
Hi Hope & Me, Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant. Warm regards, The Joy Loyalty Team
Hana was a great customer service agent
I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
Hi Clinique CD Médico-Esthétique, Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us! Warm regards, The Joy Loyalty Team
I really like this plugin; it's practical and easy to configure. Additionally, Hana's service is excellent, making it highly recommended.
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