All reviews

Rating Breakdown

  • 5
    95% (1,460 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,508)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 30, 2024

It was a great experience! Hana was incredibly helpful in getting our company seamlessly integrated with the app.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and that Hana was incredibly helpful in ensuring a seamless integration for your company. If you need any further assistance, feel free to reach out. We’re always here to help!

5 / 5 Share

Sept. 30, 2024

Apart from being user friendly and just the right options you need for a great loyalty and rewards program, the support team is rock solid. Audrey was the most kind, patient and willing to help person. She made all the heavy lifting for me, configuring one setting I needed help with. From all apps I have gone through, this is one of the top of my list.

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

app user-friendly and that it offers the right options for a great loyalty and rewards program. It's also fantastic to know that Audrey provided exceptional support, showing kindness, patience, and willingness to assist with your configuration needs. Your feedback truly means a lot to us, and we’re honored to be one of your top app choices! If you need further assistance, feel free to reach out anytime—we’re here to help.

5 / 5 Share

Sept. 30, 2024

HANNA PROVIDED GREAT SUPPORT

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We're pleased to hear that Hanna provided great support and made your experience a positive one. If you need any further assistance, feel free to reach out. We’re always happy to help!

5 / 5 Share

Sept. 29, 2024

Hana was amazing and quick at answering my questions. Helped me get everything set up within minutes. Great support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're delighted to hear that Hana was amazing and quick in answering your questions, helping you get everything set up in no time. We take pride in providing great support, and it’s great to know we met your expectations! If you need further assistance, feel free to reach out anytime.

5 / 5 Share

April 3, 2025

Support (Liz) was fast and answered all questions, thank you for that.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! We're happy to hear that you find the app helpful and that Tiana was able to assist you quickly. We appreciate your feedback regarding the German translation and will continue to improve it for a better experience. If you have any other questions or need further assistance, feel free to reach out. We're here to help!

5 / 5 Share

Sept. 29, 2024

very good , thank you Tiana for help!!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind review! We're glad to hear that Tiana was able to assist you, and we're delighted you had a positive experience. If you need any further help, don't hesitate to reach out. We're here for you!

5 / 5 Share

Sept. 28, 2024

Good service, very fast answers. Tiana does a great job!!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that you had a great experience and that Tiana provided fast and excellent service. We’ll make sure to pass along your appreciation to her. If you need anything else, feel free to reach out. We're always happy to help!

5 / 5 Share

Sept. 27, 2024

Lydia was a pleasure to work with! She helped me seamlessly customize and display the rewards program widget on my website, making the entire process smooth and stress-free. Her attention to detail and dedication ensured everything looked perfect. I'm incredibly grateful for her expertise and support—highly recommend!

Using app

4 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! We’re thrilled to hear that Lydia made your experience seamless and stress-free while customizing and displaying the rewards program widget. We’ll be sure to pass along your kind words to her! If you need further assistance in the future, don’t hesitate to reach out. We’re always here to help!

4 / 5 Share

Sept. 26, 2024

I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.

Using app

24 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue. If you need any further assistance in the meantime, feel free to reach out. Thank you again for your understanding!

5 / 5 Share

Sept. 24, 2024

HANNA WAS VERY HELPFUL IN SETTING UP OUR REWARD PROGRAM

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Hanna was helpful in setting up your reward program. Our team is dedicated to providing the best support possible, and it's great to know that we could assist you effectively. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!

4 / 5 Share

Sept. 24, 2024

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly. Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers. Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!

5 / 5 Share

Sept. 24, 2024

Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Tiana and Raymond were able to resolve your issues and that you're finding the reward program efficient. We’re always here to help, so don’t hesitate to reach out if you need anything in the future!

5 / 5 Share

Sept. 23, 2024

Easy setup with very helpful and responsive team! Extra thanks to Lydia and William for quick and easy assistance.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're glad to hear the setup was easy and that our team, especially Lydia and William, could assist you quickly. We're always here to help, so feel free to reach out if you need anything else!

5 / 5 Share

Sept. 23, 2024

Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)

Using app

5 months

Total reviews

5

Average rating

4.2

Developer Reply

Thank you so much for your kind words! We’re happy to hear that Lydia and the rest of the team have been helpful in resolving your issues quickly. It’s wonderful to know you’ve had a positive experience with us. We appreciate your recommendation and are always here if you need further assistance!

5 / 5 Share

Sept. 23, 2024

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great to hear she patiently walked you through everything, making sure you felt comfortable. If you ever run into any more issues or have questions, don’t hesitate to reach out—we’re always here to help!

5 / 5 Share

Sept. 22, 2024

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re delighted to hear that Hana was able to resolve your issues quickly. We're equally glad that you chose Joy as your rewards program, and we're here to ensure you have a great experience. If you ever need further assistance, feel free to reach out!

5 / 5 Share

Sept. 21, 2024

Great app and super fast assistance! Great team

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the app and that our team was able to assist you quickly. Your support means a lot to us! If you need anything else, don’t hesitate to reach out.

5 / 5 Share

Sept. 21, 2024

Tiana was very very helpful and fast. Thank you

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words! We're so happy to hear that Tiana was helpful and quick to assist. If you ever need anything else, feel free to reach out. We appreciate your support!

5 / 5 Share

Sept. 19, 2024

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that Alyssa was able to assist you patiently and address all your questions. Our support team is always here to help, and it's great to know you found our rewards program beneficial. We appreciate your feedback and are glad you chose us over other options. If you ever need anything else, don’t hesitate to reach out. Happy rewarding!

5 / 5 Share

Sept. 16, 2024

Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience. Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!

Using app

11 months

Total reviews

7

Average rating

3.9

Developer Reply

Thank you so much for your kind review! We're thrilled to hear that you've been satisfied with Joy over the past few months and that the POS experience has been seamless for you. We're also glad that Lydia was able to assist you quickly with the layout changes. If you ever need further help or have any other questions, please don't hesitate to reach out. We're always here to ensure you have a great experience! Thanks again for your support!