All reviews

Rating Breakdown

  • 5
    95% (1,459 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,507)
Review RSS Feed Review RSS Feed

3 / 5 Share

Sept. 3, 2024

Service is very pleasant.

Using app

3 months

Total reviews

2

Average rating

3.5

Developer Reply

Hi Urban Go Prep Team, Thank you for your feedback and for taking the time to review the Joy: Rewards & Loyalty Program app. We’re glad to hear that you found our service pleasant. We strive to provide the best support possible and are always looking for ways to improve our app and service. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please let us know. Thank you for your support, and we hope to continue serving you better.

4 / 5 Share

Sept. 2, 2024

Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!) Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support! We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further. If you ever run into any issues, feel free to reach out. Thanks again for your support!

5 / 5 Share

Sept. 2, 2024

Très réactifs et de bonne aide, merci !

Using app

About 3 hours

Total reviews

5

Average rating

5.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre équipe réactive et utile. N'hésitez pas à nous contacter si vous avez besoin d'aide à l'avenir. 😊

5 / 5 Share

Sept. 1, 2024

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Pamela was able to assist you in setting up the app, importing customers and points, and helping you navigate everything smoothly. If you need any further assistance, feel free to reach out – we're here to help! 😊

5 / 5 Share

Aug. 31, 2024

Thanks to Audrey for all her help. Made it all very easy to navigate.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that Audrey was able to make everything easy to navigate for you. If you need any more assistance, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 31, 2024

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Mia and the support team were able to assist you promptly. Your recommendation means a lot to us, and we're here whenever you need further support! 😊

5 / 5 Share

Aug. 29, 2024

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

Using app

3 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your feedback! We're so glad our team could assist in getting the Joy program up and running smoothly for you. If you need anything else, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 27, 2024

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you found the app easy to use and that Tiana provided excellent support. I’ll be sure to pass on your compliments to her. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!

5 / 5 Share

Aug. 27, 2024

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the fantastic review! We’re delighted to hear that you’re enjoying the app and that Audrey and Raymond provided you with such great support. Your feedback truly motivates us to continue delivering the best possible service. If you ever need any further assistance or have more suggestions, please don’t hesitate to reach out. Thanks again for your support!

5 / 5 Share

Aug. 26, 2024

quick response and keen to help.

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your kind words! We're glad to hear that our team was quick to respond and helpful. If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!

5 / 5 Share

Aug. 26, 2024

Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!

Using app

22 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a fantastic experience with our app and support team. Your enthusiasm and support mean a lot to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We're here to help you succeed! Thank you once again for your kind words and for being a valued customer.

5 / 5 Share

Aug. 25, 2024

easy to set up. didnt really needed any help with the information they had. customer support was 24/7, so its good if any issue arise. Thanks cs, mia for the fast checks and resolution.

Using app

6 months

Total reviews

4

Average rating

3.0

Developer Reply

Thank you for your feedback! We're glad to hear that you found the setup easy and that our 24/7 customer support met your needs. Mia and the team are always here to help, so if you have any more questions or need further assistance, please don’t hesitate to reach out.

4 / 5 Share

Aug. 23, 2024

Merci pour l'aide immédiate trouvée auprès de Hana via le chatter. L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage. Gratuite (je démarre mon activité doucement) + en français ;)

Using app

30 minutes

Total reviews

2

Average rating

4.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Hana a pu vous aider rapidement et que l'application répond à vos besoins pour le programme de fidélité et le parrainage. N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous soutenir dans le développement de votre activité. Merci encore pour votre confiance et à bientôt !

5 / 5 Share

Aug. 27, 2024

So happy I got the support I needed, thank you alot Liz for the best support. really easy app to setup and to get them extra sales. Keep it up :)

Using app

5 days

Total reviews

11

Average rating

4.3

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our support and found the app easy to set up. Helping you achieve those extra sales is what we're here for! If you ever need further assistance, don't hesitate to reach out. Keep up the amazing work, and thanks for choosing us! 💪

5 / 5 Share

Aug. 22, 2024

Customer assistance was very helpful, they immediately solved all of our requests without hesitations. Special thanks to Hana!

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're thrilled to hear that Hana was able to assist you effectively and resolve your requests promptly. If you need any more help or have any further questions, don’t hesitate to reach out. We’re always here to support you!

5 / 5 Share

Aug. 22, 2024

Hana” is a great support. They responded quickly to various problems and solved all of them.

Store

mutta.

Using app

About 6 hours

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for your kind words! We're delighted to hear that Hana provided great support and resolved your issues quickly. If you need any further assistance or have additional questions, feel free to reach out. We’re here to help!

5 / 5 Share

Aug. 22, 2024

The app seems very complete and with a monthly plan at a fair price. The support with Emily is super!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Good app

Using app

About 19 hours

Total reviews

2

Average rating

4.0

5 / 5 Share

Aug. 21, 2024

L'application est vraiment complète pour proposer un plan de fidélité à nos clients. Aussi, le support est vraiment compétent, c'est un plus. Je pense à Lydia et Toby qui ont été vraiment rapides à chacune de mes questions. Vraiment top !

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

It was a very good experience, I connected with Tiana from the support team, and my issues were resolved in a few minutes.

Using app

4 months

Total reviews

2

Average rating

5.0