All reviews

Rating Breakdown

  • 5
    95% (1,553 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 98% (1,598)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2024

Customer service agent Hana was very helpful when setting up my account

Using app

15 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're glad to hear that Hana was able to help you with setting up your account. Our team is always happy to assist, and we're here for you anytime you need further support!

5 / 5 Share

Sept. 10, 2024

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

Store

UniKeys

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 😊 We're thrilled to hear that Audrey was able to assist you quickly and effectively with your theme issue. Our team is always here to provide speedy and helpful support whenever you need it! If you have any more questions or need further assistance, don’t hesitate to reach out.

5 / 5 Share

Sept. 9, 2024

Hana给予了我很多的帮助,而且特别有耐心哦

Store

DUOTTS

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

感谢您的五星好评!😊 我们很高兴听到Hana给您带来了如此棒的帮助,并且她的耐心得到了您的认可。我们的团队始终致力于为您提供最好的服务,随时为您解答问题! 如有任何需要,欢迎随时联系。谢谢您对我们的支持!

5 / 5 Share

Sept. 8, 2024

Truly complete application and effective and fast assistance service. Thank you Tiana, Emily and Raymond!

Store

ellee

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

hank you so much for your fantastic 5-star review! We're thrilled to hear that you found the application helpful and that our assistance was fast and effective. It was truly a team effort, and Tiana, Emily, and Raymond are all grateful for your kind words! We're here to support you anytime, and we look forward to continuing to help you succeed with our app.

5 / 5 Share

Sept. 7, 2024

It's great, provides many options, thanks to Hana for helping me setup easily.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! We're glad you're finding the app useful and that Hana was able to assist you with the setup. If you need any further help or have more questions, feel free to reach out. We're always here to support you!

5 / 5 Share

Sept. 6, 2024

I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for sharing your experience! We're delighted to hear that Lydia was able to assist you with implementing the features you needed. It's great to know that her patience and support made a positive impact, and we're glad you're happy with the outcome. If you need any further help or have more questions, don't hesitate to reach out. We're always here to assist!

5 / 5 Share

Sept. 6, 2024

Kevin's service is great, solved my problem, this plugin is very easy to use

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We're delighted to hear that Kevin provided great service and was able to solve your problem. It's also fantastic that you find the plugin easy to use! If you have any other questions or need assistance, don't hesitate to reach out. We're here to help! Best regards,

5 / 5 Share

Sept. 5, 2024

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes A thousand thanks Armando

Using app

About 1 month

Total reviews

18

Average rating

5.0

Developer Reply

Thank you so much, Armando, for your wonderful feedback! We're thrilled to hear that you're enjoying our apps and that they were up and running in just a few minutes. It’s fantastic to know that Tracy provided you with excellent support and was able to address your requests quickly. If you need further assistance or have any questions, feel free to reach out anytime. We truly appreciate your kind words!

5 / 5 Share

Sept. 5, 2024

Using app

About 4 hours

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for your rating! We’re thrilled to hear that you had such a positive experience with our support team, especially with Lydia. It’s great to know that she was able to guide you through the setup process effectively. If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re always here to help!

5 / 5 Share

Sept. 5, 2024

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

Using app

2 days

Total reviews

28

Average rating

4.1

Developer Reply

Thank you so much for your thoughtful review! We're thrilled to hear that Joy has been the right fit for your loyalty program needs, especially after your experience with other apps. It’s great to know you found the customization options and setup process user-friendly. We're also glad Kevin could assist you with the final piece, ensuring everything worked perfectly for your store. If you ever need any further assistance or have more ideas to enhance your loyalty program, don't hesitate to reach out. We're always here to help!

4 / 5 Share

Sept. 4, 2024

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours. We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!

5 / 5 Share

Sept. 4, 2024

Assistenza meravigliosa! Velocità di risposta molto elevata! Lydia ha risposto a tutti i miei dubbi e le mie domande, guidandomi nella completa configurazione! Estremamente preparata e professionale! 10+

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Grazie mille per il tuo fantastico feedback! Siamo davvero felici di sapere che hai avuto un'esperienza così positiva con la nostra assistenza e che Lydia ti ha aiutato a configurare tutto con professionalità e competenza. Apprezziamo molto il tuo entusiasmo! Se hai altre domande o hai bisogno di ulteriore assistenza in futuro, non esitare a contattarci. Siamo qui per aiutarti!

3 / 5 Share

Sept. 3, 2024

Service is very pleasant.

Using app

3 months

Total reviews

3

Average rating

4.0

Developer Reply

Hi Urban Go Prep Team, Thank you for your feedback and for taking the time to review the Joy: Rewards & Loyalty Program app. We’re glad to hear that you found our service pleasant. We strive to provide the best support possible and are always looking for ways to improve our app and service. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please let us know. Thank you for your support, and we hope to continue serving you better.

4 / 5 Share

Sept. 2, 2024

Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!) Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support! We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further. If you ever run into any issues, feel free to reach out. Thanks again for your support!

5 / 5 Share

Sept. 2, 2024

Très réactifs et de bonne aide, merci !

Using app

About 3 hours

Total reviews

5

Average rating

5.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre équipe réactive et utile. N'hésitez pas à nous contacter si vous avez besoin d'aide à l'avenir. 😊

5 / 5 Share

Sept. 1, 2024

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Pamela was able to assist you in setting up the app, importing customers and points, and helping you navigate everything smoothly. If you need any further assistance, feel free to reach out – we're here to help! 😊

5 / 5 Share

Aug. 31, 2024

Thanks to Audrey for all her help. Made it all very easy to navigate.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that Audrey was able to make everything easy to navigate for you. If you need any more assistance, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 31, 2024

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Mia and the support team were able to assist you promptly. Your recommendation means a lot to us, and we're here whenever you need further support! 😊

5 / 5 Share

Aug. 29, 2024

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

Using app

3 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your feedback! We're so glad our team could assist in getting the Joy program up and running smoothly for you. If you need anything else, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 27, 2024

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you found the app easy to use and that Tiana provided excellent support. I’ll be sure to pass on your compliments to her. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!