All reviews

Rating Breakdown

  • 5
    95% (1,652 ratings)
  • 4
    3% (57 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
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5 / 5 Share

Aug. 3, 2023

Perfect for anyone who needs a loyalty program for their online store. Support gets back to you within minutes and is always quick to help :) Especially Hana helped me with a lot of topics. Can only recommend that app and the team behind!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2023

Very good experience !!! really good support and very helpful ! Jasmine you are the best ! Thank you so much !

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

Easy to set up! Lot's of different features. The free plan gets the job done and paid version has even more useful options. Hana was extremely helpful with the process.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

I recently had the pleasure of experiencing truly exceptional customer service from Emily. From start to finish, Emily demonstrated an unwavering commitment to ensuring my needs were met, and the level of service I received was nothing short of outstanding.

Using app

18 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

Juliana from Avada helped me alot with great support and proffesionalism for my ecommerce here on Shopify. 5 Stars!

Using app

About 21 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

July 19, 2023

Hana, is very helpful. I've had a couple of queries so far and she's found the answer quickly and with screenshots so I can quickly find the settings I need to change. App is easy to use.

Using app

27 days

Total reviews

5

Average rating

4.2

5 / 5 Share

July 19, 2023

barely used the app yet but ran into a problem setting it up, contacted live support and was responded too within a few minutes and the problem was almost instantaneously fixed, W app, W support, W Liz

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2023

We were looking for a loyalty program for my website. I finally found the right one. Esther helped us set the app up, and now it is running perfectly.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

I was impressed by the very quick and efficient customer care offered by Hana. The first interaction matters!

Store

LILIXIR

Using app

19 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

Really quick straightforward, customer service. I like that I didn’t have to go through a whole lot of tech-support, I just asked a question and got the exact answer I needed. Abby was very helpful and kind!

Using app

About 13 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

Have only had it for 2 hours but so far so good. I had a problem pop up and the live chat is amazing - Liz jumped on to help me and solved it really quickly. I'll update this review if any issues arise.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2023

Hana supporto veloce preciso e piacevole Felice grazie a lei

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 17, 2023

I have yet to lauch for my customers so this rating is based on customer service alone. Hana was amazing and without her I would have struggled setting up the app. She walked me through everything and was so sweet and helpful!! thank you Hana!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 17, 2023

I had an issue getting the app to load on my page, but Emily was there to help. It was close to midnight and Emily came through for me. She was able to get the app to load and everything is working perfectly. Thank you Emily for all of your help.

Using app

8 days

Total reviews

2

Average rating

5.0

4 / 5 Share

July 17, 2023

It is fun and easy to use! Even though I'm on the free plan it still allows you to have a lot of features for all your needs for a loyalty program.

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

July 15, 2023

The customer support I got from Hana was amazing!! I was helped very fast and all my questions were answered, I recommend this for the great customer support!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2023

C'est la première fois que j'utilise l'application. Pour le moment je ne peux pas dire grand chose à part qu'elle est facile à utiliser et à intégrer, l'interface me semble, pour une débutante comme moi, plutôt très pratique et vraiment pas compliquée à comprendre.... Je teste encore l'application, donc il se pourrait que je rajoute des commentaires plus tard. Une chose que j'aimerais également rajouter est l'efficacité et la rapidité en terme de réponse et d'action de l'équipe technique et plus particulièrement ABBY qui m'a personnellement assistée et était de surcroît très aimable et très efficace. Je continuerai donc de tester cette application que j'apprécie déjà beaucoup pour un début et compléterai mon commentaire.

Using app

About 7 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2023

As we expected: simple app, great price and great customers service (especially Sunny). We warmly recommend it!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

July 14, 2023

Super super satisfait d avoir pris l abonnement pro..car le service est top et super.. J ai demandé de l aide à 3 reprises et des modifications à 5 reprises, via le service tchat, et Lydia et Gideon ont été des amours...Le travail à été fait de suite suivant mon message, en moins de 30 min tout ma configuration à été faite, comme je le voulais.. Lydia est Gideon sont toujours disponibles pour toutes questions, ou modification de code ..Ancien client de Smile, j ai bien fait d avoir quitter pour Joy...Joy vous le rend bien.Merci pour tout..

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 13, 2023

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

Using app

12 days

Total reviews

6

Average rating

4.7