Joy Loyalty Program Rewards for Shopify

Joy Loyalty Program Rewards

Build loyalty program w/ rewards, points, VIP tier, referrals
Rating
4.9
Feedback
1,788
Reviews
Chart
#193
Shopify

All reviews

4 / 5 Share
Sept. 24, 2024

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.

Store Using app Total reviews Average rating
PSikhouvanjou Over 1 year 3 4.7
Developer Reply

Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly. Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers. Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!

5 / 5 Share
Sept. 24, 2024

Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !

Store Using app Total reviews Average rating
Silamp France Over 1 year 6 5.0
Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Tiana and Raymond were able to resolve your issues and that you're finding the reward program efficient. We’re always here to help, so don’t hesitate to reach out if you need anything in the future!

5 / 5 Share
Sept. 23, 2024

Easy setup with very helpful and responsive team! Extra thanks to Lydia and William for quick and easy assistance.

Store Using app Total reviews Average rating
OFF THE LINE PERFORMANCE 4 months 1 5.0
Developer Reply

Thank you for your wonderful review! We're glad to hear the setup was easy and that our team, especially Lydia and William, could assist you quickly. We're always here to help, so feel free to reach out if you need anything else!

5 / 5 Share
Sept. 23, 2024

Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)

Store Using app Total reviews Average rating
Colonial Acres Coins 5 months 6 4.3
Developer Reply

Thank you so much for your kind words! We’re happy to hear that Lydia and the rest of the team have been helpful in resolving your issues quickly. It’s wonderful to know you’ve had a positive experience with us. We appreciate your recommendation and are always here if you need further assistance!

5 / 5 Share
Sept. 23, 2024

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Store Using app Total reviews Average rating
Elisse Treasures 2 months 3 5.0
Developer Reply

Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great to hear she patiently walked you through everything, making sure you felt comfortable. If you ever run into any more issues or have questions, don’t hesitate to reach out—we’re always here to help!

5 / 5 Share
Sept. 22, 2024

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

Store Using app Total reviews Average rating
Barkily Australia 13 days 1 5.0
Developer Reply

Thank you so much for your kind words! We’re delighted to hear that Hana was able to resolve your issues quickly. We're equally glad that you chose Joy as your rewards program, and we're here to ensure you have a great experience. If you ever need further assistance, feel free to reach out!

5 / 5 Share
Sept. 21, 2024

Tiana was very very helpful and fast. Thank you

Store Using app Total reviews Average rating
FormTech About 23 hours 3 5.0
Developer Reply

Thank you for the kind words! We're so happy to hear that Tiana was helpful and quick to assist. If you ever need anything else, feel free to reach out. We appreciate your support!

5 / 5 Share
Sept. 19, 2024

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

Store Using app Total reviews Average rating
godoggiestyle Over 1 year 3 5.0
Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that Alyssa was able to assist you patiently and address all your questions. Our support team is always here to help, and it's great to know you found our rewards program beneficial. We appreciate your feedback and are glad you chose us over other options. If you ever need anything else, don’t hesitate to reach out. Happy rewarding!

5 / 5 Share
Sept. 16, 2024

Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience. Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!

Store Using app Total reviews Average rating
Happy Earth Tea 11 months 7 3.9
Developer Reply

Thank you so much for your kind review! We're thrilled to hear that you've been satisfied with Joy over the past few months and that the POS experience has been seamless for you. We're also glad that Lydia was able to assist you quickly with the layout changes. If you ever need further help or have any other questions, please don't hesitate to reach out. We're always here to ensure you have a great experience! Thanks again for your support!

5 / 5 Share
Sept. 11, 2025

over a year with Joy, 9.5/10 and 10/10 on customer service, support. Works perfectly! Thanks

Store Using app Total reviews Average rating
Cool&Simple About 1 year 7 5.0
Developer Reply

Thank you so much for your wonderful review! We're excited to hear that you launched your new loyalty program with Joy and that Kevin was able to assist you with your technical questions. We’re glad our customer service team has been quick to respond, and we truly appreciate your kind words. If you need any further assistance, don’t hesitate to reach out—we're always here to help!

5 / 5 Share
Sept. 13, 2024

Excellent & quick service from Tiana!

Store Using app Total reviews Average rating
Sincerely Valentine Over 1 year 1 5.0
Developer Reply

Thank you for your kind review! We're thrilled to hear that Tiana provided you with excellent and quick service. If you need any further assistance, feel free to reach out—our team is always here to help!

5 / 5 Share
Sept. 13, 2024

Have not started using the app yet as we're still customising it. We have some usual requests and the team, in particular Kevin, have been outstanding in accommodating our requests so far! Can wait to get started. Thanks team :)

Store Using app Total reviews Average rating
Gold Fever Hair 27 days 2 5.0
Developer Reply

Thank you so much for your feedback! We’re excited that you’re customizing the app and thrilled to hear that Kevin and the team have been outstanding in accommodating your requests. We can’t wait for you to get started and see the full benefits of the app. If you need any further assistance, we’re here to help every step of the way!

5 / 5 Share
Sept. 12, 2024

Pretty easy to setup, especially if you have some familiarity with code. Didn't love the design of the loyalty page out of the box, but again, I was able to customize it exactly as I needed ('cause I know Liquid, HTML, CSS, etc.) What you get in the free tier is pretty substantial. Definitely enough to get you up and running with rewards. We'll be upgrading to the second tier account type soon. Their support team is quick and great.

Store Using app Total reviews Average rating
FKSP 14 days 1 5.0
Developer Reply

Thank you for the detailed feedback! We’re glad to hear that the setup was straightforward for you and that you were able to customize the loyalty page to fit your needs with your coding skills. It’s great to know that the free tier provided substantial features and that you’re planning to upgrade to the second tier. We’re also thrilled that you’ve had a positive experience with our support team. If you need any further assistance or have questions about the upgrade, don’t hesitate to reach out. We’re here to help!

5 / 5 Share
Sept. 12, 2024

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

Store Using app Total reviews Average rating
7 Day Glow 2 days 4 5.0
Developer Reply

Thank you for your positive feedback! We're glad to hear that William was able to resolve the error and that you found our customer support to be quick and efficient. It’s great to know that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, we're here to help!

5 / 5 Share
Sept. 11, 2024

Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.

Store Using app Total reviews Average rating
The Mystical Moons Over 2 years 3 5.0
Developer Reply

Thank you for your kind review! We're delighted to hear that Audrey provided amazing customer service and that you've been enjoying the app for over a year with no issues. Your continued support means a lot to us. If you ever need anything, we’re always here to help!

5 / 5 Share
Sept. 11, 2024

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!

Store Using app Total reviews Average rating
Naturh 5 months 2 4.5
Developer Reply

Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app easy to set up and use. It's wonderful to know that our customer service team, especially Lydia, was able to assist you and resolve the issues on your website. We truly appreciate your recommendation and look forward to supporting you further! 😊

5 / 5 Share
Sept. 10, 2024

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

Store Using app Total reviews Average rating
UniKeys 11 months 2 5.0
Developer Reply

Thank you so much for your wonderful review! 😊 We're thrilled to hear that Audrey was able to assist you quickly and effectively with your theme issue. Our team is always here to provide speedy and helpful support whenever you need it! If you have any more questions or need further assistance, don’t hesitate to reach out.

5 / 5 Share
Sept. 9, 2024

Hana给予了我很多的帮助,而且特别有耐心哦

Store Using app Total reviews Average rating
DUOTTS About 1 hour 5 5.0
Developer Reply

感谢您的五星好评!😊 我们很高兴听到Hana给您带来了如此棒的帮助,并且她的耐心得到了您的认可。我们的团队始终致力于为您提供最好的服务,随时为您解答问题! 如有任何需要,欢迎随时联系。谢谢您对我们的支持!

5 / 5 Share
Sept. 8, 2024

Truly complete application and effective and fast assistance service. Thank you Tiana, Emily and Raymond!

Store Using app Total reviews Average rating
ellee 1 day 2 5.0
Developer Reply

hank you so much for your fantastic 5-star review! We're thrilled to hear that you found the application helpful and that our assistance was fast and effective. It was truly a team effort, and Tiana, Emily, and Raymond are all grateful for your kind words! We're here to support you anytime, and we look forward to continuing to help you succeed with our app.

5 / 5 Share
Sept. 7, 2024

It's great, provides many options, thanks to Hana for helping me setup easily.

Store Using app Total reviews Average rating
Tiara Official About 4 hours 2 5.0
Developer Reply

Thank you for the positive feedback! We're glad you're finding the app useful and that Hana was able to assist you with the setup. If you need any further help or have more questions, feel free to reach out. We're always here to support you!

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