Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,540
chart
#146
All reviews
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March 3, 2024
Emily provide very quick response to assist us to move the Reward Icon by 20-25pixel. Great service, great program. And hoping the pricing remains affordable.
Feb. 28, 2024
Very good and fast support team, Audrey especially does her best to find quick solutions to various problems!
April 3, 2024
20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO! After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers. Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers. The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!! The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download. In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting. We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support. The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points. EDIT: Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.
Feb. 28, 2024
Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription. Do not get this app. They’re junk.
Hi Good Grief Refillery Store Owner, We're truly sorry to hear about your experience and completely understand how frustrating that must have been. This is not the experience we aim to deliver. Since your review, our team has worked closely with you to resolve the issue, and we’re glad that everything is now working as expected. We’ve also taken your feedback seriously and are improving our support process to ensure more consistent and timely assistance for all merchants. Thank you again for giving us the chance to make things right. If there’s anything else you need help with recently, please don’t hesitate to let us know — we’re always happy to support! — The Joy Loyalty Team
Feb. 27, 2024
I asked customer service questions about some functions and modifying widgets, and customer service Esther answered my questions very patiently.
Feb. 26, 2024
I would recommend this app and Hana is the best customer supoort executive.
Feb. 26, 2024
Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all
Feb. 21, 2024
I just installed the program and am working on getting everything set up. So far it has been fun and straight forward to set up. I did have a couple questions and Pamela was great to work with!
Feb. 21, 2024
Great experience, they solved my problem super fast. Tracy and Esther both knew how to handle my technical issue in the best way.
Feb. 20, 2024
Apps easy to use and does everything we needed, the support from Audrey and all other staff has been very helpful and timely!
Feb. 19, 2024
Hana and Anvia are really great! They were able to do my requests fast! Thank you so much. Really recommend it!
Feb. 17, 2024
Ask a question for the customer service and got an answer in 5 min! Thank you Pamela. You have a great customer service
Feb. 16, 2024
L'application est vraiment complète et même la version gratuite permet de faire beaucoup de choses. Je remercie particulièrement Esther et Gideon de l'équipe technique qui ont su m'assister et intégrer entièrement l'application pour qu'elle soit complètement personnalisée pour ma boutique en ligne. Merci !!