Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,540
chart
#146
All reviews
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Feb. 2, 2024
The app works well. The customers support is excellent! We thank Hana from the Joy: Loyalty & Rewards Program Team who has supported us to solve a problem. We recommend this app.
Sept. 22, 2024
I got instant help from Hana in setting up the embedded pages for referral program. This App has proper support have been using it for more than 6 + months
Jan. 26, 2024
Let's say you are using a product discount, and someone wants to redeem their Joy loyalty points. That is not possible with Joy, you can only do one or the other. This caused us to lose valuable sales. While Joy technical support said it was a Shopify problem, our test of another app shows that the other app works as intended. I think the Joy tech people are good and try their best to solve the problem, but maybe they could have their developers correct the app. It is very important that if you have someone redeem points they can also take advantage of a discount that is available to all other customers. On the plus side they do have 24 hour support. We tried, but ultimately had to go with another product.
Jan. 26, 2024
I recently set up Joy: Loyalty & Rewards Program and had an outstanding support experience. Audrey, Jasmine, and Juliana were incredibly quick in addressing my setup issues, providing efficient and friendly assistance. Their 24/7 availability made the process seamless, and their expertise ensured a smooth setup. Joy's customer support team truly goes above and beyond, making them a top choice for anyone seeking a reliable loyalty and rewards program.
Jan. 25, 2024
Jasmine and Tony were very kind and quick to reply and help with my 1.0 Shopify theme coding, chagning every single detail I mentioned! Great service, thank you!
Jan. 25, 2024
it was very responsive app after using other apps no reponsive like this app it was Lydia on support that guide me on everything 5 stars thankyou
Jan. 23, 2024
Na enkele andere apps te hebben geprobeerd, kwam ik bij Joy terecht. De layout van de widget is mooi en helder, alsook de setup. Bedankt aan Hana om mij door het proces mee te sturen. Ze nam de tijd voor mijn vragen en zocht uit wat ik over het hoofd had gezien. Ik raad deze app aan!
Jan. 23, 2024
Consiglio quest'app oltre alla bellezza soprattutto per l'assistenza che offre Liz Elisabeth e tutto il loro team sono molto d'aiuto. App bellissima ottima assistenza ha migliorato il mio sito
Jan. 22, 2024
Avada is by far the best in support and response time. The support feels like 24/7. Tahnk you Audrey, Liz, Abby, Tony, Jasmine, Hana and of course the technical staff.
July 28, 2025
QUICK and good support from Hana , issue was rectified quickly . GREAT APP & SUPPORT!
Jan. 19, 2024
It´s a great App for the Rewards Points. Lovely customer service, very professional. We have had Esther and Tony to resolve an issue and they were awesome and very fast to solve it. Thank you.
Jan. 18, 2024
I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.
Jan. 12, 2024
We required some changes being made to how the widget displayed on our site and the communcation from the Joy team was extremely quick. Jasmine and William organised the changes with 24hrs. Great service!
Jan. 10, 2024
Really good and easy to use app - The customer service is excellent. I had couple tricky modifications and questions how to reach the ideal outcome for our website. Together with customer service and developers, we managed to find solutions to all of my questions. The explanations and walkthoughs were really easy to understand. I recommend the app highly!