Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,678
chart
#103
All reviews
Review RSS Feed
July 9, 2024
Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.
Aug. 13, 2024
This app has been great in so many ways and I like the way the support team has been helping me resolve the issues I found. I'll keep this app in my store definitely.
July 6, 2024
Audrey and Anivia where patient and kind with me and answered all of my questions. They even helped me by making the adjusts to my website themselves. I was better able to understand the functionality of the app and how to better use it to meet my purposes. Thank you both! I appreciate your help.
Thank you for your wonderful feedback! We’re delighted to hear that Audrey and Anivia provided you with such supportive and helpful service. It’s great to know that their patience and adjustments helped you better understand the app and meet your needs. We truly appreciate your kind words and are here to assist with anything else you may need. If you have any further questions or require additional support, please don’t hesitate to reach out. Thank you for choosing our app!
July 3, 2024
Really easy and comfortable to use! Thanks Lydia for giving a best customer support!!
July 3, 2024
Today, Lydia and Toby helped me to solve a problem. Thanks for their quick action and response. and Lydia is a very nice person.
July 2, 2024
very good experience. Especially there customer support person Judy helped a lot !
July 1, 2024
Mia was extremely patient and walked us through the process of customizing the app to match our Brand and store theme.
July 1, 2024
This app has a lot of features, so it takes some time to go through everything. It's pretty easy to use though. I couldn't figure out why my Klaviyo API key wasn't working, but Judy and the team were patient and helpfully shared a guide that shows how to create a private API key. (I was using my public key and didn't notice the link to the guide before because I was rushing, doh!) Anyway, I'm using the free version for now. Some features are limited, but the subscription rates are pretty reasonable. I'll stick with the free until I grow my business more.
Thank you so much for your glowing review! We're thrilled to hear that Hana and William provided you with exceptional support and made a significant impact on resolving your issue. Their dedication and patience are truly what we strive for, and it’s wonderful to know they made such a positive difference for you. We’ll be sure to pass on your kind words to them—they’ll be delighted to hear about your appreciation! If you need any further assistance or have more questions, please don’t hesitate to reach out. Thank you again for your support and for sharing your experience!
June 30, 2024
They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps
June 28, 2024
Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!
June 27, 2024
Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.
Thank you for your feedback and for appreciating our support team’s assistance. We’re glad to hear that your questions were addressed and resolved promptly. Regarding the features on the Loyalty page, specifically the ability to compare perks for VIP tiers, we understand this is an important aspect for you. We’re continuously working to improve our app and add new features. Your feedback helps us prioritize future updates. If there’s anything else we can assist you with or if you have more suggestions, please let us know. We’re here to help and ensure you have the best experience possible.
June 20, 2024
A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)
Thank you so much for your kind words and detailed feedback! We’re delighted to hear that Hana and William made such a positive impact on your experience with the Joy Loyalty Program. Their dedication and professionalism truly make a difference, and it’s wonderful to know that they were able to address your needs effectively and patiently. We’ll make sure to pass along your compliments to Hana and William. Your appreciation means a lot to us, and we’re thrilled that you’re satisfied with the outcome. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We're here to help!
June 20, 2024
We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.