All reviews

Rating Breakdown

  • 5
    95% (1,733 ratings)
  • 4
    3% (58 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (15 ratings)
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5 / 5 Share

July 14, 2023

As we expected: simple app, great price and great customers service (especially Sunny). We warmly recommend it!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

July 14, 2023

Super super satisfait d avoir pris l abonnement pro..car le service est top et super.. J ai demandé de l aide à 3 reprises et des modifications à 5 reprises, via le service tchat, et Lydia et Gideon ont été des amours...Le travail à été fait de suite suivant mon message, en moins de 30 min tout ma configuration à été faite, comme je le voulais.. Lydia est Gideon sont toujours disponibles pour toutes questions, ou modification de code ..Ancien client de Smile, j ai bien fait d avoir quitter pour Joy...Joy vous le rend bien.Merci pour tout..

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 13, 2023

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

Using app

12 days

Total reviews

6

Average rating

4.7

5 / 5 Share

July 13, 2023

God support af Esther til at få installeret app'en. Jeg glæder mig til at komme i gang med at bruge den og dens funktioner. umiddelbart virker den meget brugervenlig.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

Merci Hana pour votre aide. Super rapide ! Merci beaucoup. Elle m'a aidé a mettre en place le widget sur mon site.

Using app

About 20 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2023

The app so far so good. I do wish they offer text size changes in free plans; Esther from the support team responds to my asks quickly!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2023

The Joy Loyalty app has helped me on give customer rewards and redeem the point, and the Hana's service is pretty good. I was baccriaed by app enableed problem. They have helped me fix the issue and enable the feature on theme.

Store

Teendow

Using app

About 1 month

5 / 5 Share

July 11, 2023

Great support and Esther was very responsive! For anyone looking for a loyalty program app, you need to absolutely try this!

Store

PawmisedLand

Using app

3 months

5 / 5 Share

July 10, 2023

This review is not for the app since i have literally just downloaded it, but customer service was spot on and incredibly helpful!!!

Store

GrumpsBOWtique

Using app

21 minutes

5 / 5 Share

July 9, 2023

Customer support was very helpful in getting me set up! Seems to have all the social features I need. Excited about using this app to offer my customers incentives.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2023

Prakash was so helpful! I had a few questions when getting this set up and he was quick and happy to respond! Thanks so much for all of your help! :)

Store

Hinoki

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2023

I've tried several loyalty programme apps and Joy is still my preferred choice as it is user friendly, the basic version is good enough for basic use while the premium version is quite affordable. Joy has responsive team whom will be online to attend to your enquiries within a short period of time which is a plus point. Sunny, one of Joy's team members is able to assist me with my theme integration and set up. Thank you for your assistance and I am truly glad to see the improvements Joy has made to its app over time. Can't wait to see what else Joy can offer in the long run!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2023

Hana was amazingly helpful!! I had a ton of questions and she was very knowledgeable and patient in helping me. Thanks so much Hana!

Using app

16 days

Total reviews

5

Average rating

5.0

4 / 5 Share

July 7, 2023

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

Using app

9 days

Total reviews

3

Average rating

4.7

5 / 5 Share

July 6, 2023

Great customer support with my issues when it came to the app. Prakash helped me solve them with ease. It's also a useful app that can help me improve customer retention.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 6, 2023

Needed some help with embedding the app to my theme. Esther was quick and efficient. It was a quick response.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

just started using it but so far its better than the other loyalty program apps! Way better pricing, great support!

Using app

6 months

Total reviews

6

Average rating

4.8

5 / 5 Share

July 5, 2023

Best loyalty app out there. So many more features in comparison to others. Had some issues getting the app integrated into my theme, and their customer service is second to none! I had help from Jasmine, and it was so quick and easy to get help, and i'm being completely honest, it took 5 minutes to make things perfect! Highly recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

I have just started on shopify and this app has become a great help. Even though it was a bit challenging at first, after asking customer support Esther helped me out by fixing a problem I had. Thank you to Joy for the idea and thank you Esther for the help!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

First time using and installing and Juliana was very very helpful and so friendly. Definitely made the experience very easy and pleasant. We got it all set up for both online and POS and so far it is exactly what we needed. Two thumbs up for customer support right from the start!

Using app

About 2 hours

Total reviews

1

Average rating

5.0