Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,641
chart
#96
All reviews
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March 28, 2024
I have had a great experience so far with this app, and Tiana in customer service has been very helpful when I have had questions!
March 28, 2024
Je viens de commencer à utiliser l'application le fonctionnement est simple et facile à mettre en place, le support est réactif.
March 28, 2024
Had a question about the integration with Shopify POS and Audrey managed to help me sort out everything. Thanks!
March 27, 2024
Extremely easy to set up. Prakash is very helpful and the import process was quick and simple. Can't argue with the price point either!
March 27, 2024
Great service and response time. Has a page with with instructions for any issue you may have.
March 27, 2024
Great experience when needing to get help. The tech team Tiana and Anivia solved my problem and were quick and easy to deal with.
March 26, 2024
All the functionality works as expected. But more than anything, the technical support is amazing. Even if you're not familiar with some tech skills to modify the UI, support team will assist you right away. I got help from the staff 'Hana', she resloved all my issues and the whole process and conversation was so flawless. I recommend this app for adding Loyalty program to your stores.
March 22, 2024
The service is awesome, and they are always willing to help! Liz is the best I had two issues two different times and she fixed them both. Thanks
March 22, 2024
Hana was really prompt in her responses and very knowledgeable. Her support helped us decide to sign up for the Pro plan.
March 21, 2024
I am loving the app so far, since day 1 customer support was exceptional and provided me with all the help I needed to successfully start my loyalty program. Definitely the best cost-effective loyalty app! Emily and Maison helped me a lot and I appreciate that you have such an amazing customer support, it really makes a difference.
March 21, 2024
I found the program to be extremely useful, especially due to the exceptional customer service provided by Hana. Her patience was remarkable, as she not only guided me through each step with utmost clarity but also took the time to teach me carefully. Her dedication and assistance were truly invaluable in ensuring my understanding and success with the program.
April 11, 2024
Tiana & Hana were both very helpful getting my questions answered before launching our loyalty program on Shopify. We feel confident we have all the features we need to be successful for our specific needs, at an extremely pleasing price.
March 21, 2024
Intending to subscribe and was exploring the app, Esther was great in assisting to my queries and very responsive Thumbs up to the before-sale service! The app is also very user-friendly and even for the free plan you have many things to explore and trial, will be upgrading soon, thanks team!
March 19, 2024
This app works well. The customer service and support is great. The only issue we ever have is in explaining to customers how to pull up their information but that's not the fault of the app as I find it very easy to use. I recently updated my store theme and the app stopped working but within 15 min chat with support this got it working again. So yes, I would recommend this app.
March 18, 2024
I have encountered a problem that has caused the backend of this plugin to fail to open. Received an error response (430 undefined) from Shopify: If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391
Hello there, We hope you are doing well. We would like to communicate about the issues you have recently had accessing our Joy Loyalty app. We're glad to hear that you are now able to access the app. Your patience and understanding in the process of solving problems are greatly appreciated. We're curious if the provided solution will help you access the app. 😊 In the future, if you still need to set up the Joy Loyalty app or have any other questions or concerns, rest assured that our support team is here to help. Our entire staff is dedicated to guiding you every step of the way to ensure you have a smooth experience when using our app. Thank you again for your patience and understanding. Looking forward to hearing from you. Sincerely Joy Support Team
April 3, 2024
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
March 15, 2024
We are newbies trying to set up a Loyalty program for our Shopify store. Liz was able to help me understand how customers redeem point on line and through the POS system. Her videos were great! Thanks Liz