All reviews

Rating Breakdown

  • 5
    95% (1,733 ratings)
  • 4
    3% (58 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (15 ratings)
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5 / 5 Share

July 4, 2023

The customer service, especially from Lydia, is exceptional. She was very friendly and helpful. It's a really good app!

Using app

19 days

Total reviews

8

Average rating

4.9

5 / 5 Share

July 3, 2023

So far things are easy to setup and use. Juliana from CS helped me with updating my points import file; it's been a great start!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2023

Liz from Avada helped me a lot. Within a few minutes my problem was solved. Thank you! The program is great.

Store

Molivin

Using app

18 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2023

This app is best app for Loyalty program. Fast Support, quick resolution and easy to navigate. Thanks

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2023

one of the best customers services I've ever seen especially (Juliana) she is so active and friendly and reply fastly

Using app

2 days

Total reviews

9

Average rating

4.7

5 / 5 Share

July 1, 2023

I chatted with Juliana today and she was super helpful! We are just getting started with Joy after using another program for many years! I cannot express how easy it was to get my questions and concerns addressed quickly. Really a good start to what I hope will be a great addition to our customer's experience.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 1, 2023

hana was great help with assisting me on finding the pos setting for this loyalty program thank you so much

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2023

So far I'm really happy with this app and Esther has been an amazing help with getting me up and running

Using app

About 1 hour

Total reviews

3

Average rating

3.7

5 / 5 Share

June 30, 2023

Excellent APP with pre and post installation assistance. Liz was really quick to figure out the problem and help me fix it. Advise

Using app

4 months

Total reviews

2

Average rating

5.0

3 / 5 Share

June 29, 2023

Very happy to cooperate with me and you provided me with everything I needed to solve my problems. Thank you my friend

Using app

8 days

Total reviews

1

Average rating

3.0

5 / 5 Share

June 28, 2023

i really love the app, i love the support AND I LOVE Hallyfe he kept helping me till the end. Much appreciate the hard work and effort you guys are doing ! Hallyfe Your the MAAAN ! Well DONE.

Using app

12 months

Total reviews

9

Average rating

5.0

5 / 5 Share

June 28, 2023

Le support de Joy est vraiment top ! Rapide et efficace ! L'application n'apparaissait pas dans la liste d'intégration d'application, Jasmine m'a indiqué la marche à suivre, et à fais le nécessaire de son côté, en moins de 5min le problème était résolu. Efficacité, rapidité, bienveillance. Je recommande à 1000%

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2023

Good app for rewards and loyalty program. There is a lot of functionnalities. Thanks to Abby for her help !

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2023

We tried multiple different reward apps that had one issue after another before finally trying out Joy. We should have gone there first! This is a great app that integrates with our site AND the POS which was imperative to our business. Customer service is quick to respond and very helpful. We're saving money after switching from our original app and this app works better for us. Win win!

Using app

12 days

Total reviews

9

Average rating

5.0

5 / 5 Share

June 27, 2023

So far, this app has been a seamless and simple experience! Especially compared to the other apps we have been trying (for months!). Works well with our POS app and the information auto-populated. And, a simple CSV upload for customer data. We are very happy to have found the Joy: Rewards app!

Using app

16 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 27, 2023

I want to thank Esther for the prompt support! I had some troubles with the trigger button in my Shopify store and she helped me with it. the app is very convenient and did not cause any problems

Store

Renpho

Using app

3 months

Total reviews

3

Average rating

4.7

5 / 5 Share

June 27, 2023

The team was very helpful with my questions and the set up is super easy i enjoy this app, and enough features in free version for a business thats just starting

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2023

hana has great customer service! she is really friendly and is there to answer all questions I had about the app. Easy to navigate as well.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 26, 2023

¡La atención al cliente de Esther fue increíblemente rápida y efectiva! Resolvió mi problema de manera eficiente y con profesionalismo. ¡Recomendaría su servicio sin dudarlo!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2023

Had some troubles reactivating my widget manually. Juliana got me back up and running very quickly, which is really appreciated.

Using app

6 months

Total reviews

1

Average rating

5.0