Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,678
chart
#103
All reviews
Review RSS Feed
June 15, 2024
As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.
June 14, 2024
The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.
Thank you for your kind words and feedback! We're thrilled to hear that you’ve found the customization options beneficial and that our support team, including Tiana, has been responsive and helpful. We appreciate your suggestions regarding the VIP program features and the approval option for the referral program. We will pass your feedback along to our development team to explore potential enhancements to address these concerns. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to support you and ensure you have a great experience with our app.
June 11, 2024
Audrey did a great job answering my questions and was very quick to respond.
June 9, 2024
I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!
June 9, 2024
I had a problem with referral and Prakash was so helpful to solve my problems. Thanks.
June 9, 2024
had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend
June 8, 2024
I installed Joy earlier this week and have had great service from Pamela when I had questions.
June 7, 2024
Very responsive support. A big thank you to Nolan and the technician Maison for their help!
June 6, 2024
First time using a point system and had a lot of questions about the programs, tiers and how the discounts can be combined and used. Thankfully Tiana was very helpful and patient and managed to explain and give all the needed information and details!
Dec. 26, 2024
I am loving using Joy Rewards and Loyalty program!, I have not had any issues and my customers have been using and redeeming their rewards seamlessly after transferring from my previous app. I love all the extra features for example the loyalty page on my website and I have only needed help in getting my customers initially transferred over in which Nolan was great and also verifying my account in which Sonny was kind, helpful and efficient in getting this done! I highly recommend this app and its support team.
June 3, 2024
I had issues with embeds and audrey was so quick to help me out. i loved how she solved my issue within 2-3 minutes. she is the sweetest
June 2, 2024
We absolutely love this app for our shop! It is one of the few apps that plays nicely with our theme and runs smoothly! Joy's customer service team is extensive and absolutely amazing!! We are extremely happy with their knowledge and efficiency! We'd like to give a shout out to Tiana, Sunny, Hana, Lydia, Liz, Pamela, Tracy, Emily, and Prakash! They have helped us tremendously and we are so grateful for their support! The app looks amazing and can totally be customized to match the look and feel of your shop! We have nothing but positive things to say about this app! It's totally worth downloading!! Thank you Joy...you have brought our business so much JOY!! :D
May 31, 2024
I recently started using this app and I'm incredibly impressed! Not only is the interface user-friendly and intuitive, but the customer service is exceptional. Audrey and Nikita, in particular, were incredibly responsive and helpful whenever I had a question or issue. Their quick responses and willingness to assist really made my experience with the app enjoyable. Kudos to the entire team for creating such a fantastic product and providing top-notch support!
May 26, 2024
User frindly interface and the technical assistant - Tiana & Tony is super helpful. Thanks a lot!
May 23, 2024
I love this app it is very helpful especially to gain more exposure the support team are all helpful and kind . I recommended getting.
May 22, 2024
Lydia was able to resolve some issues with the app quickly. Greatly recommend!