Joy Loyalty Program & Rewards

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription. Do not get this app. They’re junk.

I asked customer service questions about some functions and modifying widgets, and customer service Esther answered my questions very patiently.

I would recommend this app and Hana is the best customer supoort executive.

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all

great service by Hannah, very prompt in getting back to me

Thank you Audrey for the great support.

Hana was very polite, quick, and helpful.

I just installed the program and am working on getting everything set up. So far it has been fun and straight forward to set up. I did have a couple questions and Pamela was great to work with!

Apps easy to use and does everything we needed, the support from Audrey and all other staff has been very helpful and timely!

thank you emily

程式設計非常明確，功能介面也很好用，客服非常親切，能夠順利解決我們的問題！

Ask a question for the customer service and got an answer in 5 min! Thank you Pamela. You have a great customer service

L'application est vraiment complète et même la version gratuite permet de faire beaucoup de choses. Je remercie particulièrement Esther et Gideon de l'équipe technique qui ont su m'assister et intégrer entièrement l'application pour qu'elle soit complètement personnalisée pour ma boutique en ligne. Merci !!

Fantastic customer support! Highly recommend. Hana was very helpful and assisted with my questions.

Avada has the best products for Ecommerce. I have found almost everything I need to not only give my customers a smooth shopping experience, but allow me to have a smooth back-end experience. The Joy Rewards Program has a lot of features and allows for integration with other products, even if you're not an "all in for Avada" customer like me. The only thing I would recommend different, is possibly a mid-range plan between free and pro for new stores, such as myself. And they have the BEST CUSTOMER SERVICE! I was having issues with integration. Let the CSR know and he fixed it immediately!

Service au top, très à l'écoute Merci à Esther et Toby !

Absolutely phenomenal app! Setting it up was a breeze, and it boasts all the essential features you'd anticipate from a top-tier rewards and loyalty app. Special thanks to Hana for her invaluable assistance throughout the process. Couldn't be happier with the seamless experience and outstanding customer support!

Excellente service wanneer je vragen hebt!!

Hana was quick with response and answered my question in such a pleasant, sweet way.

I've just downloaded it but I appreciate the help I've gotten from Pamela, and I appreciate the price not being an arm and a leg with tons of great options for our customers!