All reviews

Rating Breakdown

  • 5
    95% (1,556 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 98% (1,601)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 25, 2024

Jasmine and Tony were very kind and quick to reply and help with my 1.0 Shopify theme coding, chagning every single detail I mentioned! Great service, thank you!

Using app

29 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

it was very responsive app after using other apps no reponsive like this app it was Lydia on support that guide me on everything 5 stars thankyou

Store

TrusJoy

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

Great App & Support, we love Audrey!

Using app

25 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

hana is helpful and help me solve the problem immidiately

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Na enkele andere apps te hebben geprobeerd, kwam ik bij Joy terecht. De layout van de widget is mooi en helder, alsook de setup. Bedankt aan Hana om mij door het proces mee te sturen. Ze nam de tijd voor mijn vragen en zocht uit wat ik over het hoofd had gezien. Ik raad deze app aan!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Consiglio quest'app oltre alla bellezza soprattutto per l'assistenza che offre Liz Elisabeth e tutto il loro team sono molto d'aiuto. App bellissima ottima assistenza ha migliorato il mio sito

Using app

6 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 22, 2024

Avada is by far the best in support and response time. The support feels like 24/7. Tahnk you Audrey, Liz, Abby, Tony, Jasmine, Hana and of course the technical staff.

Using app

12 months

Total reviews

5

Average rating

5.0

4 / 5 Share

July 28, 2025

QUICK and good support from Hana , issue was rectified quickly . GREAT APP & SUPPORT!

Using app

Almost 2 years

Total reviews

4

Average rating

4.3

5 / 5 Share

Jan. 19, 2024

It´s a great App for the Rewards Points. Lovely customer service, very professional. We have had Esther and Tony to resolve an issue and they were awesome and very fast to solve it. Thank you.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

I am very satisfied with Esther's patient and efficient service!

Using app

About 2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 18, 2024

I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.

Using app

4 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 17, 2024

Great support from the Avada team members Hana and Toby. You're the best.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2024

Great customer support. Good free features.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 12, 2024

The app has only crashed on me once so far, but it is incredibly easy to navigate and set up and customer service with Jasmine was quick and great!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

We required some changes being made to how the widget displayed on our site and the communcation from the Joy team was extremely quick. Jasmine and William organised the changes with 24hrs. Great service!

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Really good and easy to use app - The customer service is excellent. I had couple tricky modifications and questions how to reach the ideal outcome for our website. Together with customer service and developers, we managed to find solutions to all of my questions. The explanations and walkthoughs were really easy to understand. I recommend the app highly!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 9, 2024

Experience with Support has been great! Esther and Abby answered all our questions and supported us to migrate seamlessly to Joy. Thank you!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2024

J'utilise cette application pour un supermarché en ligne et je la trouve complète. Le SAV est vraiment très réactif et répond à toutes nos questions. Merci Hallyfe et Esther ! Je lance mon site et je vais voir si les clients adhèrent à ce programme de fidélité.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

Good application

Store

bateeq

Using app

About 2 months

Total reviews

4

Average rating

5.0