Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,539
chart
#174
All reviews
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Sept. 28, 2023
Esther has been very helpful and responsive with my questions! So far, Joy is integrating well with my theme and was easy to set up. Any issues I did have were resolved within a couple of hours!
Sept. 28, 2023
Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.
Sept. 27, 2023
Very kindly and professional, solved the problem in a few minutes. App is simple to configurated
Sept. 26, 2023
This is a very very bad experience for me with the app. Reasons for 1-star review: - The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened). - I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up. - And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore. -------------------------- The support is responsive. But their tech support needs improving.
Sept. 22, 2023
Just installed the app and had some questions as I was setting it up. Amazing service. Jasmine and Anivia were great and were able to answer all my questions and even got the developer to correct an image issue. So far I am impressed. The app is easy to set up and I can’t wait to have my customers use it.
Sept. 22, 2023
Sept. 21, 2023
As our sales come mostly from our brick-and-mortar store, the POS integration is very important for us. It does, and that way we can bring together our online and pos business. Help on setup has been great, Emily was patient, quick and spot-on with the service. Thanks Emily! Great app, great features, great service, now we look forward in boosting our sales thanks to this app.
Sept. 21, 2023
Very good loyality program. Easy do set up and very helpful online chat. Special thank to Esther for her patience with me :D
Sept. 19, 2023
Quick and easy to set up and use. Very good live chat function and quick to reply.
Sept. 17, 2023
Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!
Sept. 14, 2023
We just switched over to Joy from a different loyalty program. It was a pretty painless switch overall, we were easily able to import the points from the old system into the new one. I had a few issue getting the rewards to show up on the POS (which turned out to be me just being oblivious and nothing wrong with the app), but I clicked on support and typed in my issue, within minutes Hana was able to point me in the right direction and we are fully up and running now! Highly reccomend this app for ease of use and excellent support.
Sept. 14, 2023
I had a bunch of questions regarding how the app works and about setting up the loyalty Program, Wendy was quick with the responding and helped me to understand the use of the program a lot better. Still waiting to set it up but i think it will work wonders!