All reviews

Rating Breakdown

  • 5
    95% (1,558 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 98% (1,603)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 6, 2023

Hana did a great job assisting me with questions I had and fixed the issues I needed fixed :) Super great way to reward your frequent customers.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

Jasmine, from their support team is really helpful. She responds and solves the problems quickly. The app itself is really easy to use. You can customize your own style. There're much fewer limitations compared with other similar applications. Totally recommend this app!

Using app

About 1 hour

Total reviews

19

Average rating

5.0

5 / 5 Share

March 10, 2025

The app is really great and i will sure say a BIG THANK U to LIZ & HANA and WILLIAM, ABBY, JADE for helping me out here, really seeing forward to make this work now. They have stunning support, love it. :) Youre the best. :)

Using app

About 2 years

Total reviews

15

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

Great App and excellent customer service! I needed help with my pop ups and I got my issue promptly solved. I am also collecting lots of clients on the rewards program.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2023

Very good customer support! Got a reply almost immediately and problem was fixed within a few minutes!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2023

Very good technical support , I got helped from Prakash. He solved my request very fast. I strongly recommend their app.

Using app

About 2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Jan. 27, 2023

I had a few problems and it was quick solved. My advisor Lydia was really helpful. I highly recommend this app.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

The service is smooth and straightforward. My advisor Hana was helpful. I would recommend dealing direct.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Hana was very helpful with some questions I had about the app. Easy setup, the free plan is very helpful for small shops like mine trying to get started.

Using app

Over 1 year

Total reviews

6

Average rating

4.5

5 / 5 Share

Jan. 23, 2023

just installed and seeing if this will be a good fit for us. Juliana was very helpful and great! Thank you.

Using app

23 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 22, 2023

Wonderful experience with Joy Rewards so far. Love that live chat is available, super friendly and helpful to use.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

Very simple to use and looks great on my site. I had a little trouble getting the app enabled and all parts embedded but I was able to open a chat and Tony helped me fix the issues and got it resolved and working for me quickly.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

The help centre is a life saver as I try to figure out all these features! Thank you so much for all your help Hana!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

app has all key features especially when it comes to customization! support is quick in helping with configuration

Store

EasyTot

Using app

About 21 hours

Total reviews

16

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

This addon is perfect. Their support team with Hana helped me within minutes to fix any issues or answer any questions I had about the addon. Great service!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Esther was very helpful and solved my issue in not time. I will not hesitate to use the web chat again.

Using app

12 months

Total reviews

8

Average rating

4.5

5 / 5 Share

Jan. 19, 2023

L'application rencontre encore quelques bugs mais elle est facile d'utilisation et à mettre en place et le service client est très efficace.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

I enjoy the simplicity of the app and I can reward my customers for being loyal. I recently had a small issue with the app and how it was displaying on my website and Prakash helped get it fixed right away. He made sure he understood what I needed help with, was patient and super fast yo resolve the issue

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Very good customer service, almost 24 hours and respond very quickly. Lydia is especially nice and helpful.

Using app

About 2 months

Total reviews

5

Average rating

5.0