All reviews

Rating Breakdown

  • 5
    95% (1,455 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,503)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 30, 2022

This is an excellent app. Very user friendly and excellent customer service, especially Roger. So many great features for being a free app.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2022

Prakash is very helpful and very effective!!! He respond very fast and is patient with my questions.

Using app

36 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2022

So far so good! I'm excited to see how I can connect with my customers and keep them interested with Joy!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2022

free app!! i like it !"Candace" is a great assistant. free app!! i like it !"Candace" is a great assistant.

Using app

10 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2022

Great experience, Scott from Shopify suggested this app and I couldn't be more please with the customer service from both JOY and Shopify!

Using app

16 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2022

I am just starting to use it. It's free and most of my needs are meet. The customer service is really helpful! Thanks, Hana!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 20, 2022

Responsive customer service and fixed my issues on the spot. Still trying to find out some thing that meet our needs. Thanks Joy

Using app

28 days

Total reviews

13

Average rating

4.2

5 / 5 Share

May 24, 2022

Liz was very helpful while i was setting up the app. Best customer service on the Shopify platform.

Using app

34 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2022

I have just added this app to my store. It offers a lot for a free app, so I am looking forward to the benefits.

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2022

Great app I am giving a generous 5*'s when they implement a bit more indepth rewarding and integrate some more features that will be a very solid 5. Its a good app with all the makings to be a great app with a bit more time invested into it. Im looking forward to the coming features. I believe those features will be a great addition. As for customer service and help with everything under the sun you can think of. ***Its a 10 Star App!*** Best customer support and help that I have encountered on Shopify yet to date!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2022

Seems like a great and useful app! Just started and hopefully this can bring more customers. Prakash is fast and attentive in assisting. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2022

Great app so far, and customer service is very quick and very helpful! Excited to see more features like "birthday" is coming soon!

Using app

13 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 20, 2022

Prakash was quick to offer assistance when inquiring about app features! I am excited for the business to have a loyalty program!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2023

Jasmine was wonderful and helped alot. Thank you. She was a absolute perfect help. I recommend this app. Thank you again

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2022

Hana was a great help in explaining and ensuring everything worked properly! Thank you again for all the help and im excited to use this new system within my business!

Using app

18 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2022

This app works great, easy for our customers to use and for us which is huge! The support is fast, friendly and super helpful. We are really happy using this app.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

Started using this app a couple months ago. Esther is really helping me to use and maximize the benefit of this app. Thanks Esther!

Using app

3 months

Total reviews

7

Average rating

4.7

5 / 5 Share

May 12, 2022

I contacted customer support via chat and Prakash helped me out in a quick and easy process. Service was prompt and he met my needs in a timely manner.

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2022

Very helpful and responsive support team in helping me to enable features for the app. Fennic has been helpful in assisting me and answering my queries.

Using app

About 6 hours

Total reviews

3

Average rating

5.0

2 / 5 Share

May 12, 2022

I ended up deleting this app because after leaving a 4-star review of my overall positive experience, I was pestered by their online chat person to change it to 5 stars. I'm now using smile which has great support to install and also has a free version. Here's my original review: Marcus has really helped getting everything set up on my end. I just wish all of the features were available without having to reach out to them to do it. I'm hoping they have more features in the future!

Store

essbe

Using app

21 days

Total reviews

2

Average rating

1.5

Developer Reply

Hi, Thank you so much for your valuable feedback! We are deeply sorry as some your wanted features are not available at the moment. We are still updating the app and will surely add more requested features in the coming time. Our dedicated support team is always available 24/7 and we wholeheartedly wish to provide you the best service. We have sent you another email to follow up and assist you better. Could you please check and keep our contact? Best regards, Daisy