Judge.me Product Reviews App

We’re truly sorry for the experience you had, especially since this affected the core function of collecting reviews. We completely understand how critical it is for review links to work reliably, and how frustrating it must have been to encounter blocking issues despite your efforts to test and troubleshoot. We’ve followed up with you privately and carefully reviewed your case. While we were not able to reproduce the issue on our side, we acknowledge that we should have handled the investigation more effectively and provided clearer direction during your testing process. Your feedback has been shared with our technical team to further review how tracking links behave across different environments and ensure a more robust experience. We respect your decision and truly appreciate the time you took to document and explain the issue, it helps us improve.

We’re sorry to hear about your experience with the Etsy sync. When reviews show as “0,” it’s usually related to how products are matched between Etsy and Shopify, specifically, the SKU needs to match exactly on both sides for reviews to be imported. We reached out privately to help investigate your specific case, but since the app was uninstalled, we no longer have access to your data to check what caused the issue. If you’re open to giving it another try, we’d be happy to personally assist you step by step to make sure the sync works correctly.

Thank you for your review. We noticed the rating didn’t include any comments, so we reached out privately to better understand what may have gone wrong. If you experienced any issue with the app or need help with setup, our team would be more than happy to assist. Your feedback is very important to us and helps us improve the experience for all merchants.

Thank you for raising this concern. After reviewing the case together, it appears the issue was related to your cached data from December, which caused old Judge.me files to still appear in scans even though the app had already been uninstalled. As you confirmed, once the cache was refreshed, the files were no longer present. Judge.me installed via modern Shopify App Blocks does not normally leave code behind after uninstalling, but we were happy to investigate this with you to ensure everything was clean. We appreciate you taking the time to confirm the resolution with us, and if you ever have any questions in the future, our team will be glad to help.

We’re sorry to hear your experience hasn’t been great so far. We understand from our conversation that some of the features you were looking for are part of the Awesome plan. We’ve reached out privately to offer help with setup and customization to make sure everything works the way you expect. If there’s anything else you’d like assistance with, our team will be happy to help.

Thank you for your feedback! We’re sorry you’ve been having trouble seeing your customers’ reviews in the app. In most cases, reviews will only appear on the product page once the Review Widget is added to the theme through the Shopify theme editor. We shared step-by-step instructions and even a video walkthrough to make this easier, and we’re also happy to install it for you if you grant us temporary collaborator access. If you’re still experiencing difficulties, please feel free to reply to our email, we’ll gladly help you get everything working properly.

Thank you for your feedback, and we’re sorry the Etsy import experience didn’t meet your expectations. You’re correct that our current Etsy integration imports reviews from one listing per SKU, and rating-only reviews aren’t supported in imports. We understand how this can be limiting for stores that use multiple Etsy listings sharing the same SKU, especially when it affects the total number of reviews displayed. We reached out privately to explain these limitations and discuss possible workarounds, including attempting a structured manual import using your Etsy export to consolidate reviews where possible. We also shared your case with our Product team so they can evaluate improvements to the integration. We appreciate you taking the time to raise this, feedback like yours helps us improve the product and better support merchants using Etsy alongside Shopify. If you’d still like help exploring the manual import option, we’d be happy to assist.

We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened. There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated. Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short. We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.

We’re sorry to hear about your experience. Judge.me does not add unrelated reviews to stores, so we’d really like to investigate what happened in your case. We’ve reached out privately to better understand why certain reviews appeared unrelated and why importing your own customer reviews felt difficult. In many cases, this can be related to how reviews were imported or mapped to products, and it’s something we can usually resolve quickly once we review the setup. If you’re open to giving us another chance, we’d be happy to take a closer look and make sure everything is correctly configured for your store.

Thanks for your feedback, we understand why being limited to 60 days can be frustrating, especially for products with a longer evaluation cycle. We’ve already followed up with you privately and logged your request with our Product team. Good news: the team has reviewed it and is currently evaluating (and actively working on) options to extend the scheduling window beyond 60 days. We’ll keep you updated as soon as we have concrete progress to share.

Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas. Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente. Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.

Sorry to hear about the trouble installing the widgets, that’s definitely frustrating, especially during initial setup. We reached out privately to offer hands-on help and can take care of the widget installation for you if you’re open to giving the app another try. Our support team is always here to make sure everything is set up correctly and running smoothly.

Thanks for your feedback, we’re sorry your reviews aren’t showing on your store. This can sometimes happen after a theme update, as changes in theme files/settings may affect how app widgets load on the storefront. We’ve already reached out privately to help investigate and get everything displaying correctly again. If you’re able to reply with your storefront password (if any) or allow temporary theme access, our team can quickly identify what changed and restore the widgets for you.