Judge.me Product Reviews App

Thank you for taking the time to share your experience. We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings. To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements. We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms. We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.

Thank you for your feedback. We're sorry to hear that your experience wasn't a positive one. After looking into your recent support request, we noticed that one of the manual review requests couldn't be delivered because the recipient's email address appeared to contain a typo. We reached out privately with the details and offered to help resend the request, but we haven't heard back yet. If there was anything else that contributed to your experience, we'd genuinely appreciate the opportunity to understand it and help. Our support team is always happy to investigate and work with you until everything is working as expected. We hope to have the chance to assist you in the future.

感谢您的反馈，也很抱歉这次经历让您感到失望。 我们理解您的挫败感，尤其是在大量评论导入后，前台商品页面上的评分和评论数据未能及时同步显示，而您也为此多次联系我们寻求帮助。 在收到您的反馈后，我们持续跟进了该问题，并已经协助完成了相关修复。目前商品页面上的评论内容、评论数量以及评分展示均已恢复正常显示。后续沟通中，我们也协助处理了其他相关问题，并确认系统运行正常。 对于处理过程中给您带来的困扰和等待时间，我们再次表示歉意。您的反馈对我们非常重要，也帮助我们进一步改进类似问题的处理流程。 如果后续还有任何问题，我们的团队都会随时为您提供帮助。

We’re sorry to hear that your experience was so frustrating. After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses. Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed. We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can. If you'd like to continue the conversation, our team remains available and willing to assist further.

Gracias por tu comentario. Lamentamos que la configuración inicial te haya parecido complicada. Entendemos que comenzar con una nueva herramienta puede resultar confuso, especialmente cuando se trata de importar reseñas y configurar los widgets por primera vez. Nuestro equipo pudo ayudarte a resolver los problemas de importación y a mostrar correctamente las reseñas en tu tienda. Nos alegra haber podido acompañarte en el proceso y dejar todo funcionando correctamente. Si necesitas cualquier otra ayuda en el futuro, estaremos encantados de ayudarte.

Thank you for raising this and for taking the time to discuss it with us in detail. To clarify, the Judge.me app itself was fully uninstalled and is no longer running on your store, no Judge.me scripts, assets, or API calls continue loading after uninstall. The reference you found in settings_data.json is a non-executable theme configuration entry related to app blocks used by modern Shopify themes. While the app functionality is removed, these inactive configuration references can sometimes remain in theme files until the theme configuration is refreshed or rewritten. We’ve shared cleanup steps privately and also discussed the behavior with you over the phone. We completely understand your concern from an IT best-practice perspective, especially around clean uninstall expectations and SEO validation, and we appreciate the detailed investigation you’ve been doing on your side as well. We’ll continue following up with you while you review this further.

We sincerely apologize for the experience you had here. We completely understand how concerning it must have felt to see review request emails sent before you had the chance to fully review and customize the template yourself. After investigating the situation together, we confirmed that the emails were triggered when the manual request campaign was started while the default template was still active. We’ve since connected directly with you by email and phone to work through the next steps together. Your feedback has also been shared internally with our Product & Design teams, because we agree the setup flow should make this behavior much clearer and safer for merchants handling large customer lists. We truly appreciate the opportunity to continue working with you on resolving this properly.

Thank you for your feedback. We were able to connect with you and help reinstall the Judge.me widgets on your new Shopify theme, including the star ratings and the review widget on the product pages. We’re glad we could get everything displaying properly again, and if you ever need anything else, our team is always happy to help.

We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing. After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side. We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center. At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control. Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.

Thanks for your review. We’ve since connected with you and worked through your questions together, and we’re glad we could help get everything sorted. If there’s anything else you need or anything that still doesn’t feel right, feel free to reach out, we’re always here to help.

Thank you for your honest feedback, we definitely hear you on this. The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding. The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand. We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.