Judge.me Product Reviews App

Gracias por tu comentario. Lamentamos que la configuración inicial te haya parecido complicada. Entendemos que comenzar con una nueva herramienta puede resultar confuso, especialmente cuando se trata de importar reseñas y configurar los widgets por primera vez. Nuestro equipo pudo ayudarte a resolver los problemas de importación y a mostrar correctamente las reseñas en tu tienda. Nos alegra haber podido acompañarte en el proceso y dejar todo funcionando correctamente. Si necesitas cualquier otra ayuda en el futuro, estaremos encantados de ayudarte.

Thank you for raising this and for taking the time to discuss it with us in detail. To clarify, the Judge.me app itself was fully uninstalled and is no longer running on your store, no Judge.me scripts, assets, or API calls continue loading after uninstall. The reference you found in settings_data.json is a non-executable theme configuration entry related to app blocks used by modern Shopify themes. While the app functionality is removed, these inactive configuration references can sometimes remain in theme files until the theme configuration is refreshed or rewritten. We’ve shared cleanup steps privately and also discussed the behavior with you over the phone. We completely understand your concern from an IT best-practice perspective, especially around clean uninstall expectations and SEO validation, and we appreciate the detailed investigation you’ve been doing on your side as well. We’ll continue following up with you while you review this further.

We sincerely apologize for the experience you had here. We completely understand how concerning it must have felt to see review request emails sent before you had the chance to fully review and customize the template yourself. After investigating the situation together, we confirmed that the emails were triggered when the manual request campaign was started while the default template was still active. We’ve since connected directly with you by email and phone to work through the next steps together. Your feedback has also been shared internally with our Product & Design teams, because we agree the setup flow should make this behavior much clearer and safer for merchants handling large customer lists. We truly appreciate the opportunity to continue working with you on resolving this properly.

Thank you for your feedback. We were able to connect with you and help reinstall the Judge.me widgets on your new Shopify theme, including the star ratings and the review widget on the product pages. We’re glad we could get everything displaying properly again, and if you ever need anything else, our team is always happy to help.

We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing. After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side. We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center. At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control. Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.

Thanks for your review. We’ve since connected with you and worked through your questions together, and we’re glad we could help get everything sorted. If there’s anything else you need or anything that still doesn’t feel right, feel free to reach out, we’re always here to help.

Thank you for your honest feedback, we definitely hear you on this. The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding. The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand. We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.

Gracias por tu reseña. Nos alegra haber podido ayudarte a aclarar cómo vincular reseñas a productos y importar reseñas correctamente. Actualmente estamos en contacto contigo para asegurarnos de que las reseñas se asignen correctamente a cada producto y evitar que se importen como reseñas de tienda. Si necesitas cualquier ayuda adicional durante el proceso, estamos aquí para apoyarte en cada paso.

We’re sorry to hear about your experience, that’s definitely not how the app should perform. We reached out and also spoke with you to better understand the issue. From what you described, this appears to be a rare loading problem (404/timeout) that we haven’t been able to reproduce on other stores, which is why we’re keen to investigate it further with you. We’ve offered to look into this together, either by reviewing a quick screen recording or hopping on a live call with our developers, so we can pinpoint the cause and get it fully resolved. If you’re open to giving it another try, we’d really appreciate the chance to make this right.

Gracias por compartir tu experiencia. Sentimos mucho que los resultados no hayan sido los esperados y entendemos perfectamente lo frustrante que puede ser no ver ventas tras el esfuerzo invertido en tu tienda. Queremos aclarar que Judge.me es una herramienta enfocada en ayudarte a recopilar y mostrar reseñas para generar confianza en tus clientes, pero no influye directamente en factores como precios de proveedores o la generación de ventas por sí sola. En cuanto a tu caso, ya hemos procesado el reembolso correspondiente y quedamos completamente a tu disposición si necesitas cualquier comprobante o ayuda adicional. También nos hubiera gustado poder investigar más a fondo el problema que mencionaste en el proceso de compra, ya que no es una experiencia habitual y nos ayudaría a mejorar. Gracias nuevamente por habernos dado la oportunidad, te deseamos mucho éxito con tu tienda.

Gracias por compartir tu opinión. Entendemos tu preocupación sobre las reseñas anónimas y la importancia de mostrar nombres para generar confianza en tu tienda. Actualmente, esta opción existe para cumplir con normativas de privacidad como el GDPR, que protegen tanto a los comercios como a los clientes. Dicho esto, valoramos mucho tu feedback y lo hemos compartido con nuestro equipo para evaluar posibles mejoras que mantengan el equilibrio entre transparencia y cumplimiento legal. Gracias nuevamente por ayudarnos a mejorar la experiencia.