Judge.me Product Reviews App

Hi there, thank you for your review. Upon checking, the onboarding flow didn't run successfully as we couldn't identify an active product template in your store. When you publish a new product, the widgets will be installed normally. Our team has reached out to share more details on this. Hope to hear back soon!

We're sorry to hear of your frustrating experience. The ways in which we use and process personal data are GDPR compliant, we only collect the personal data required to operate our services. We are also processing your data erasure request and will update you shortly once this is done. The reviewer however, has full control over what is public or not, including the reviews. They can at any time unpublish their reviews or even completely delete them. In addition, the reviewer can choose how their name is displayed, including making it anonymous. They are free to change this whenever they want by logging in to their profile. This is to give reviewers more control over their reviews and their data. We understand that the reviewer name logic could be improved and this is something that the team is working on. Our team lead has been trying to get in touch to explain and we look forward to be able to connect with you.

We're sorry to hear about your experience. To preserve the privacy of reviewers who leave web reviews, the reviewer name by default is displayed as initials. Full names are shown only once the reviewer confirms their identity via a follow-up email. Our team has reached out to explain how our review verification process works and also to provide suggestions that could help address your concern. We are looking forward to hearing from you so that we can find a solution that works best for you.

We're sorry to hear about your experience. It seems that the problem you were having was related to the product URL format and the template used. Our team has reached out to you to resolve this issue and it appear to be working now. We've reached out to you to check if you have any further issues that you might need help with.

We're truly sorry that this happened. It's very common that merchants don't want to miss the opportunities to collect more reviews, so our review request emails are enabled by default, which can be disabled from "Collect Reviews" > "Schedule and Reminders". Nonetheless, it must have been very frustrating to only know about these emails from your customers. We'll make sure to communicate this better.

We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail: - Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly. - Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given. - Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is. Our team lead has reached out to get all these resolved. Hope to connect soon!

We're very sorry to hear that you were having an issue editing the email templates on our free plan. To confirm, the custom template, the one you were looking at, is available on our Awesome plan with full customizations and drag-and-drop editor. Besides that, we also have the default templates, which are completely free to edit and use. Our team has tried and reached out to clarify this concern. Hope to hear back soon!

Thank you for your feedback. We're very sorry to hear that we didn't meet your expectations when installing the app this time. For email templates, we have the (1) Custom templates on the Awesome plan with all customizations and the (2) Classic templates that you can adjust the logo and subject on the Free plan. For your other concern, could you please let us know if you're looking to have customers to be able to leave multiple reviews inside 1 review request email? If so, that's totally possible to achieve with either template above. Our team lead has reached out to clarify these concerns.We're more than happy to work with you to find a common ground. Hope to hear back soon!

We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews. To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file. Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!

Thank you for your review. We're really sorry for this error. We had a technical issue with our provider, causing many emails to not reach our inbox. We have fixed the issues, and will reply to all emails timely. Looking at your product pages, all seem to be working normally now. But if there's any other issue at all, please do let us know. We'll get it sorted!

Hi there, thank you for the review. Upon checking, the store was upgraded on Feb 23. That means, the billing cycle is Feb 23 - Mar 23, and then Mar 24 - Apr 23. Since all monthly Shopify charges are paid in advance, a charge was already generated on Mar 24, which will cover the entire Mar - Apr cycle. Because of this, the charge appeared on your bill when you uninstalled in April. Having said that, we've gone ahead and refunded you for this billing cycle. Our team has reached out to you to confirm that the refund has gone through. Please reply to us anytime, and if you have any other concerns about the billing practices, we're more than happy to assist.

Sorry to hear that you were having an issue with the reviews. Upon checking, as autopublish was disabled, the reviews needed to be curated before they could show up on your live store. Our team has contacted you to re-enable reviews autopublish so all should be good now. If there's anything else we can help, please don't hesitate to contact us.

Thank you for sharing your review and we truly apologize for the delay as well as the experience you have. Having to wait 30 minutes for a request to finish is not what we want. We've worked with the agent handling your conversation to make sure it won't happen again in the future. Regarding the design, we understand that changes can be difficult and we're happy to help with whatever we can. However, since all customization requests take time to be implemented and tested, please allow us some time to make sure everything works as expected in your store.

Thank you for reaching out and sharing your concerns. We understand the importance of clarity in our descriptions. We will check this to make sure the information is correct. Regarding your question, you can definitely change the default language of our widgets and email to Polish on the free plan. On the Awesome plan ($15/month), you can customize these translations even further. Our team has reached out to offer more information and instruction. Please feel free to reach us anytime via chat or email.

Thank you for your review. We understand dropshipping may not be the right fit for everyone, and we apologize if our app did not meet your expectations. If there are specific issues you encountered with the app, we would appreciate it if you could provide more details so we can investigate it for you. Our team has reached out to you directly. Hope to hear back soon!

Thank you for taking the time to leave us a review. We appreciate your feedback and would like to understand more about your experience. Our team has reached out to you directly. If you could provide us with additional details, we'd be more than happy to address any concerns you may have.