Judge.me Product Reviews App

We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing. After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side. We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center. At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control. Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.

Thanks for your review. We’ve since connected with you and worked through your questions together, and we’re glad we could help get everything sorted. If there’s anything else you need or anything that still doesn’t feel right, feel free to reach out, we’re always here to help.

Thank you for your honest feedback, we definitely hear you on this. The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding. The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand. We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.

Gracias por tu reseña. Nos alegra haber podido ayudarte a aclarar cómo vincular reseñas a productos y importar reseñas correctamente. Actualmente estamos en contacto contigo para asegurarnos de que las reseñas se asignen correctamente a cada producto y evitar que se importen como reseñas de tienda. Si necesitas cualquier ayuda adicional durante el proceso, estamos aquí para apoyarte en cada paso.

We’re sorry to hear about your experience, that’s definitely not how the app should perform. We reached out and also spoke with you to better understand the issue. From what you described, this appears to be a rare loading problem (404/timeout) that we haven’t been able to reproduce on other stores, which is why we’re keen to investigate it further with you. We’ve offered to look into this together, either by reviewing a quick screen recording or hopping on a live call with our developers, so we can pinpoint the cause and get it fully resolved. If you’re open to giving it another try, we’d really appreciate the chance to make this right.

Gracias por compartir tu experiencia. Sentimos mucho que los resultados no hayan sido los esperados y entendemos perfectamente lo frustrante que puede ser no ver ventas tras el esfuerzo invertido en tu tienda. Queremos aclarar que Judge.me es una herramienta enfocada en ayudarte a recopilar y mostrar reseñas para generar confianza en tus clientes, pero no influye directamente en factores como precios de proveedores o la generación de ventas por sí sola. En cuanto a tu caso, ya hemos procesado el reembolso correspondiente y quedamos completamente a tu disposición si necesitas cualquier comprobante o ayuda adicional. También nos hubiera gustado poder investigar más a fondo el problema que mencionaste en el proceso de compra, ya que no es una experiencia habitual y nos ayudaría a mejorar. Gracias nuevamente por habernos dado la oportunidad, te deseamos mucho éxito con tu tienda.

Gracias por compartir tu opinión. Entendemos tu preocupación sobre las reseñas anónimas y la importancia de mostrar nombres para generar confianza en tu tienda. Actualmente, esta opción existe para cumplir con normativas de privacidad como el GDPR, que protegen tanto a los comercios como a los clientes. Dicho esto, valoramos mucho tu feedback y lo hemos compartido con nuestro equipo para evaluar posibles mejoras que mantengan el equilibrio entre transparencia y cumplimiento legal. Gracias nuevamente por ayudarnos a mejorar la experiencia.

We’re truly sorry to hear about this experience, especially given the impact it had on your store and customer reviews. We completely understand how important it is that review requests are sent at the right time, and how frustrating it must have been to see them go out earlier than expected. We investigated your case and reached out multiple times to continue troubleshooting with you. In some situations, the timing of review requests depends on the delivery status updates we receive, and if those are triggered earlier than expected, it can cause invitations to be sent sooner than intended. That said, we fully understand the impact this had on your business and we’re very sorry for it. We also apologize for the confusion around the collaborator request, that was not handled clearly on our side. If you’re open to it, we’d still really like to work with you to review the setup and make sure this behaves correctly moving forward.

We’re truly sorry for the experience you had, especially since this affected the core function of collecting reviews. We completely understand how critical it is for review links to work reliably, and how frustrating it must have been to encounter blocking issues despite your efforts to test and troubleshoot. We’ve followed up with you privately and carefully reviewed your case. While we were not able to reproduce the issue on our side, we acknowledge that we should have handled the investigation more effectively and provided clearer direction during your testing process. Your feedback has been shared with our technical team to further review how tracking links behave across different environments and ensure a more robust experience. We respect your decision and truly appreciate the time you took to document and explain the issue, it helps us improve.

We’re sorry to hear about your experience with the Etsy sync. When reviews show as “0,” it’s usually related to how products are matched between Etsy and Shopify, specifically, the SKU needs to match exactly on both sides for reviews to be imported. We reached out privately to help investigate your specific case, but since the app was uninstalled, we no longer have access to your data to check what caused the issue. If you’re open to giving it another try, we’d be happy to personally assist you step by step to make sure the sync works correctly.

Thank you for your review. We noticed the rating didn’t include any comments, so we reached out privately to better understand what may have gone wrong. If you experienced any issue with the app or need help with setup, our team would be more than happy to assist. Your feedback is very important to us and helps us improve the experience for all merchants.

Thank you for raising this concern. After reviewing the case together, it appears the issue was related to your cached data from December, which caused old Judge.me files to still appear in scans even though the app had already been uninstalled. As you confirmed, once the cache was refreshed, the files were no longer present. Judge.me installed via modern Shopify App Blocks does not normally leave code behind after uninstalling, but we were happy to investigate this with you to ensure everything was clean. We appreciate you taking the time to confirm the resolution with us, and if you ever have any questions in the future, our team will be glad to help.

We’re sorry to hear your experience hasn’t been great so far. We understand from our conversation that some of the features you were looking for are part of the Awesome plan. We’ve reached out privately to offer help with setup and customization to make sure everything works the way you expect. If there’s anything else you’d like assistance with, our team will be happy to help.

Thank you for your feedback! We’re sorry you’ve been having trouble seeing your customers’ reviews in the app. In most cases, reviews will only appear on the product page once the Review Widget is added to the theme through the Shopify theme editor. We shared step-by-step instructions and even a video walkthrough to make this easier, and we’re also happy to install it for you if you grant us temporary collaborator access. If you’re still experiencing difficulties, please feel free to reply to our email, we’ll gladly help you get everything working properly.

Thank you for your feedback, and we’re sorry the Etsy import experience didn’t meet your expectations. You’re correct that our current Etsy integration imports reviews from one listing per SKU, and rating-only reviews aren’t supported in imports. We understand how this can be limiting for stores that use multiple Etsy listings sharing the same SKU, especially when it affects the total number of reviews displayed. We reached out privately to explain these limitations and discuss possible workarounds, including attempting a structured manual import using your Etsy export to consolidate reviews where possible. We also shared your case with our Product team so they can evaluate improvements to the integration. We appreciate you taking the time to raise this, feedback like yours helps us improve the product and better support merchants using Etsy alongside Shopify. If you’d still like help exploring the manual import option, we’d be happy to assist.