Judge.me Product Reviews App

We are downgrading our review from 5 stars to 2 stars after several years of use, as this rating now better reflects our overall experience with Judge.me. Judge.me is clearly built with good intentions. The interface is clean, the app is easy to use, and customer support is responsive, human, and available 7 days a week. On that front, nothing to say — the team genuinely tries to help within the limits of how the product is designed. However, we are now facing a much more serious concern: we are starting to doubt Judge.me’s ability to reliably fulfill its primary purpose — collecting reviews. We have a significant number of POS sales, with real human interactions and customers who are genuinely willing to leave reviews. Even accounting for the usual delay between a purchase and a review, the gap we are seeing is far too large to be considered normal. At this point, we are no longer talking about optimization — but about trust in the system. A reminder system that works against review collection The core issue is the reminder logic. Reminders are not sent if the initial review request email is not opened. This rule is: • counter-intuitive, • poorly documented during setup, • and discovered only after investing a lot of time configuring reminders. In real-world scenarios — especially with POS customers — many people: • see the subject line but don’t have time to open, • miss the email entirely, • or intend to come back later. These are precisely the cases where reminders are most useful. Instead, the system prioritizes reminding people who already opened the email and chose not to act — which statistically makes far less sense. The result: a carefully configured reminder system that simply doesn’t trigger in many real-life situations, leading to an artificially low review rate. Needing to rely on an external tool like Klaviyo only to compensate for this design choice is not a reasonable solution. At that point, it may be more efficient to invest in another review app altogether. Growing concerns, not an isolated case After investigating further, we realized that we are not alone in experiencing unusually low review rates despite having many orders and correct setups. This reinforces our concern that this is not just a configuration issue, but a product design problem. Additional issues • The “All Reviews” page significantly hurts performance, especially on mobile, with poor LCP, TBT and CLS scores — which is a real SEO and Core Web Vitals issue. • There is still no way to create dynamic collections based on: • most-reviewed products, • best-rated products, • or recently reviewed products. • Custom questions are displayed raw and often dominate the visual space, while written reviews — which require real effort from customers — become secondary. Summarized insights (e.g. “99% of customers were satisfied”) would be far more useful and less intrusive. Final thoughts Judge.me remains a well-intentioned app with strong support, but good intentions and nice UI are not enough if the review collection mechanism itself is flawed or overly restrictive. For a review app, collecting reviews is not a secondary feature — it is the product. Right now, too many key decisions work against that goal, and that’s why we can no longer confidently recommend it as a reliable long-term solution.

The app would be fine except the website is slowing down too much. Other than that it was fine for reviews.

That is a good app for upload review, I even use it with aliexpress review importer before, but it slow down my app speed so I deleted it.

Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.

Many times the comments cannot be synchronized from AliExpress, which is very troublesome and can only be synchronized one by one. My products are too many

Excellent app, poor customer service. Need to beg and argue to get a simple task completed. Frustrating experiences. - Seriously we do not prefer any communication further on this matter. Getting one single line of liquid code already need us to send a couple of e-mails, having your CS staff saying No No No No No. Wish this review section have image upload option so I can show all people the e-mail correspondences we had yesterday.

1.Why are the commenters for each comment the same name, and the name will change, eventually becoming the last customer name for the comment； 2.The comments on the website are very slow, and the comments have not been displayed for three days.

I had to remove this app because it took away all my previous Yopto Reviews and I have asked support to put back my reviews.

Not a bad app in regards to features and use, however this one app increaed my page load time by 5.4 seconds. (waiting for cdn.judge.me) Test on pingdom.com with app - 8.26 seconds, Test on pingdom.com after removing app - 1.23 seconds In the internet of today that is an astronomical increase, and makes this app entirely unusable for any store. Suggest everyone test to make sure that this doesn't keep occurring