Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,344
chart
#340
All reviews
Rating Breakdown
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Nov. 6, 2024
Horrible experience. This app used to work for us, now it is super glitchy. It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day. On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live! I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible. Don't waste your time or energy.
We’re so sorry you experienced these glitches, it’s an issue that our team has since identified and corrected that was causing your pop-up to not save properly. As for the workflow turning off that was caused by a Shopify discount code being synced that wasn’t the right kind and ran out. We apologize for the extra effort this caused you and understand the frustration. If you’re willing to give us another chance, we’re happy to help you build another promotion.
Oct. 10, 2024
JustUno has definitely been the game changer in helping our conversions rise. Miranda is an absolute delight to work with and always has great ideas to further grow our brand. Highly recommend!
May 25, 2024
Customer service with Brad was topnotch. He walked me through setting up my promotions and answered any questions I had. I'm a noob at this so I had a lot.
May 16, 2024
I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.
May 14, 2024
Fantastic easy onboarding with Justuno, we got stuck right in and rolled campaigns out almost immediately! We were working with Kelsey and I can't recommend her enough - very supportive and informative.
April 23, 2024
We've been using Justuno self-managed for the better part of the last 7 years, and have been so happy with it. However, moving to Managed Services has been a game-changer for us! We never knew what we were missing, how fully customizable the platform and functions are, what additional functions were available to us that were going unused because we thought they would be too complicated to use, etc. And, to top it all off, our dedicated account manager, Miranda, has been a dream to work with! Seamless integration with Shopify (we are on Plus), in literally two keystrokes. There are a lot of marketing add-ons in the Shopify App store, but if you want something that just works, has US based support and customer service, and will be there for you whether you're just starting out/growing, or are a full blown e-comm behemoth, Justuno is the marketing app I'd recommend.
April 12, 2024
Using Justuno for our on-site promotions has been a game-changer for our marketing strategy. Their platform seamlessly integrates with our Shopify store, and it’s incredibly easy to launch and manage promotions that truly engage with our audience. I also highly recommend Justuno's managed services as an option. We’ve taken our promotional campaigns to the next level with their work. Their team is not just responsive and knowledgeable; they bring a level of expertise and innovation that adds significant value to our efforts. The guidance, innovation and creative they provide have helped us not only in executing effective promotions but also in ensuring these are perfectly aligned with our marketing goals and our brand. Justuno has become a core component of our marketing infrastructure. Their tools and services have empowered us to create compelling, effective promotions that drive engagement and sales. If you're looking to enhance your on-site marketing, I can't recommend Justuno highly enough.
Jan. 25, 2024
The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions. Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc. In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services! I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF. This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!
We understand you were unhappy with the service you received with Justuno. In reviewing your file we found there was some confusion on what Justuno provided and we attempted to clarify that with you and find where the miscommunication took place. If you would like to continue that conversation please reach out to our VP of support Kelsey who you’ve been emailing with. You requested we downgrade your account, not cancel, which was done. In fact, your account is still installed and using our promotions on your website now. We have refunded your last payment in understanding that you feel you did not receive the services you signed up for.
Dec. 10, 2023
Terrible App and dishonest customer service. On record, this app was generating 0 impressions on our site for 8 months (costing thousands of dollars). When our team discovered not only this, but also that the app was charging us for "extras" we never opted into, the customer service team refused to refund us for the inactive months, offering only a refund for 1 month of unapproved "extras". Totally ineffective app, fraudulent company. Stay away.
Dec. 1, 2023
This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.
Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at [email protected].
Nov. 29, 2023
Working with Justuno has been a fantastic experience, especially with Miranda leading the way. Initially planned as a 3-month trial for our website, we decided to quickly expand to our USA site within a month because it was so beneficial. The Commerce AI significantly boosted our conversion rates during sales, proving incredibly helpful. Tech support with Yuno has been fantastic – a true coding whiz who consistently delivers solutions. Despite challenging time zones (given our location in AUS), Miranda's dedication shines through as she consistently goes the extra mile, staying back, or jumping on a call whenever needed to assist whenever needed. Excited about the future with Justuno!
Nov. 20, 2023
worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.
Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.
Nov. 7, 2023
Highly recommend this app! It's easy to use and successful, but what really shines is the support from all of the Justuno team members. We are so impressed with their response time, willingness to send video demos, and/or jump on a same day call to resolve any issues. Additionally we get valuable insights from their team on ways to optimize the integration, suggested activations and even Black Friday best practices. 10/10 recommend!
Oct. 23, 2023
Great ongoing support and quick to help. Miranda is fantastic and Filli from support is too!
Sept. 13, 2023
The app is versatile and provides me with many ways to connect with my website visitors and convert them into customers. I think using the app would be challenging if it weren't for my awesome dedicated support person, Nick. He is knowledgable, talented, and very patient. I am very happy with the app thanks to Nick.
Aug. 16, 2023
Very powerful. And incredible, instant customer service. Super helpful when trying to sort through the appropriate triggers.
Aug. 2, 2023
Our Facebook business account was hacked right before Christmas day and we essentially had to rebuild the business up from scratch. For 8 months we couldn't use the popups and I had paid for the annual plan in advance... The customer service team has exceeded my expectations by allowing us to extend the duration of that un-used service due to our unexpected event. This is what I call GOOD customer service. Bravo!
June 13, 2023
Miranda and the Justuno team have been great. As an organization that likes to move quickly, we appreciate the speed we have seen with implementation and testing. Thanks!
June 7, 2023
Justuno ha sido una herramienta muy importante para nosotros. En Banners, Pop Ups y AI la parte de reglas y de diseño supera por mucho otras de las opciones mas económicas, ya que hemos podido hacerlo de forma muy personalizada, para que la experiencia del usuario sea muy amigable y efectiva. Recomendamos contratar con la parte de "Professional Services" ya que la atención y servicio de nuestra ejecutiva Marley ha sido EXTRAORDINARIA. Marley ya entiende nuestras necesidades, modelos de negocio y el L&F de la marca y nos ayuda de forma impecable. Si es una plataforma algo cara para nosotros, pero creemos que la personalización de la experiencia y lo profesional que se ve lo vale.
June 5, 2023
We compared several vendors and JustUno has by far the most capabilities for popups email capture and targeting with very reasonable pricing. Miranda has been an absolute pleasure to work with and we have seen such impressive gains already in terms of metrics that we recently upgraded to the silver plan.