Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,344
chart
#345
All reviews
Rating Breakdown
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May 15, 2023
JustUno is a great addition to our Tech Stack. Since working with them, they have helped lower our cart abandonment rate and increased revenue. Senior Customer Success Strategist, Miranda Galindo, is fantastic to work with! She always comes prepared to meetings with helpful insights and actionable strategies to optimize our store.
May 10, 2023
edit screen cuts off the edges of template, you can't drag the background in order to position it well, screen is rigid you can't hide some settings bars in order for the edit screen to be wider.
April 19, 2023
Working with Miranda has been such a game changer. She always has great ideas, is super communicative and helpful, and the exit intent that she set up for us has improved engagement and conversions on the site!
April 6, 2023
JustUno support was always very receptive, informative, and helpful. We did not make the most of their services, but may return to the app eventually.
March 29, 2023
We were told Justuno is simply the best at pop-ups and we are having great success with their team. In particular Miranda is a superstar and incredibly helpful. She looks at the account in a holistic way and helps the entire ecosystem by making sure all integrations are optimized. To have a Senior Customer Success Strategist who cares and helps get the most out of Justuno is very precious to us. We highly recommend Justuno !
Jan. 18, 2023
I love it. Easy to use. I have used it for years now. I can easily create pop ups and banners on table top and mobile.
Dec. 9, 2022
** Update to our review The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well. ** Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.
We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.
Nov. 29, 2022
Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!
Thank you for your feedback, and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
Nov. 29, 2022
Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues. Your feedback is important to us. Thank you for using Justuno.
Nov. 30, 2022
Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance regarding cancelation. Your feedback is important to us. Thank you for using Justuno.
Nov. 14, 2022
Can't access their backend in this morning and keep on say "please try again"..............Can someone check it?
Thank you for your feedback and thank you for using Justuno. Your feedback is extremely important to us. One of our support representatives should be in touch with you shortly. We look forward to growing alongside your business.
Sept. 14, 2022
I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues or schedule a product demo. We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience. We have many new exciting features being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
Sept. 6, 2022
We've been really pleased with the ROI from JustUno over the years. The available features are truly impressive. As a JustUno Plus account we've had the pleasure of working with Miranda as an account manager over the last year and we've learned so much about how powerful this tool is. She's helped us in countless ways and we've been really happy with both the increased revenue and support we've gotten from working with her.
Thanks for your feedback and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
Aug. 20, 2022
Worked fine. I'm giving it 2 starts because this seems to be one of those operations that won't let you just cancel your subscription. You have to wait to be "contacted" by a representative. It's been over a week and no one has reached out to help me.
Thank you for being a valuable Justuno user, and we apologize for any inconvenience caused in the process of your cancelation. One of our representatives should be reaching out to your team. We appreciate your business with us and hope to have you back with us in the near future. Justuno has exciting new products and features being released in the next couple of months. Thank you for using Justuno.
Aug. 8, 2022
Very happy with the support I got from Justuno. Had some issues on setting up an exit intent popup and Luis at Justuno help me to get it sorted and ready to fire. Great service!
Thanks for your feedback and we are glad to learn that Luis has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
June 30, 2022
There are many options for customizing rules and design which is great for making maximum from your promotions.
Thanks for your feedback and we are glad to learn about your experience with Justuno. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
May 9, 2022
Miranda is great! The app does so much more than any others I have used. AI commerce on cart page is a game changer for AOV
Thanks for your feedback and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
May 10, 2022
The app is great. It has lots of powerful features that actually convert. A lot of technical details which is great, because we can customize and segment. We had some confusion regarding the pricing plan. However, the support team and account manager were helpful in resolving the situation for us.
Thanks for the feedback! We're so glad to learn that our support team has fixed the pricing issues. Thank you for using Justuno and we look forward to growing alongside your business.
April 6, 2022
The tool itself is great but comparing to similar tools that offers the same functionalities it is overpriced. but when i comes to the plus service THIS IS A TOTAL WASTE OF MONEY.. I t is a kind of walking you through the tool and teach you how to create stuff. I did no check but I am sure anyone with some experience with the internet will be able to find his way through... the best thing about the PLUS service is the RECAP email they send after a zoom call .. to be honest it is a real detailed email :)
Thank you for your feedback and we're sorry to hear about your experience with Justuno. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
March 3, 2022
I try to publish a window for a discount but it says that for security reasons of a form of its partners it does not let me publish
We’re sorry to hear about your experience with our app. When using the templates provided by our partners, Justuno requires user consent to share user information with the partner. We also have a very robust template library designed in-house with intuitive designs for every use case to use if you would prefer. Please reach out to our support team if you need further assistance. Thank you for using Justuno!