All reviews

Rating Breakdown

  • 5
    80% (539 ratings)
  • 4
    13% (89 ratings)
  • 3
    2% (13 ratings)
  • 2
    1% (4 ratings)
  • 1
    4% (27 ratings)

Reviews with Text

  • 100% (672)
Review RSS Feed Review RSS Feed

4 / 5 Share

Aug. 8, 2022

Very happy with the support I got from Justuno. Had some issues on setting up an exit intent popup and Luis at Justuno help me to get it sorted and ready to fire. Great service!

Using app

Over 3 years

Total reviews

6

Average rating

4.8

Developer Reply

Thanks for your feedback and we are glad to learn that Luis has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.

5 / 5 Share

May 9, 2022

Miranda is great! The app does so much more than any others I have used. AI commerce on cart page is a game changer for AOV

Using app

About 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for your feedback and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.

5 / 5 Share

March 2, 2022

Excellent App. Miranda has been very helpful in increasing conversions and keeping our customers happy. Highly recommend. Annanda Chaga Mushrooms

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your feedback and we are glad to learn that Miranda has helped you increase conversions and establish meaningful customer engagements. Justuno has several product improvements and new product features in the pipeline this year. Stay tuned to our website and social media channels for updates. We look forward to growing alongside your business.

5 / 5 Share

Feb. 24, 2022

Miranda Galindo has been absolutely amazing. She is kind, fun to work with, very insightful, and provides a lot of helpful suggestions that produce results. Our original CSM left the company and we, unfortunately, received a new CSM that wasn't very attentive. However, we requested a new CSM and were placed with Miranda - we couldn't be happier with the switch. We love the Justuno platform and learn something new that we can achieve almost every day through JU.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback; we are glad to hear that Miranda helped you grow your business. At Justuno, we are constantly working to improve our customer success engagements and ensure that we have the best customer service in the industry. Justuno has several product improvements and new product features in the pipeline this year. Stay tuned to our website and social media channels for updates. We look forward to growing alongside your business.

1 / 5 Share

Dec. 8, 2021

I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.

Using app

25 days

Total reviews

9

Average rating

4.6

Developer Reply

We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.

2 / 5 Share

Nov. 29, 2021

This pop up app is just ok. First, we had zero customer support available to fix our issue with Cyber Monday banners not showing up. There are a lot of odd UX issues such as the publish calendar displayed as Monday - Sunday rather than Sunday through Saturday, as we are accustomed to in the U.S. The simple usability issue caused me to schedule critical Black Friday and Cyber Monday banners on the wrong day! Also, I find it very odd to have to inject custom code to make the whole banner clickable. I feel like this is such a common feature to expect that requires 10 steps to get it going. Lastly, it should be assumed that we want to create a banner for all users including desktop, tablet and mobile, so these banners should be designed similar to any other WYSIWYG website builder and allow to toggle between different device views. For some reason, I have to duplicate (also located in a weird place under Settings) the banner and then make changes for another device screen size. It's way too labor intensive. Sounds like they don't do any kind of usability testing.

Using app

12 days

Total reviews

15

Average rating

2.5

Developer Reply

We’re sorry to hear about your experience with our app during such a crucial time. We aim to provide the best customer service possible. Justuno’s product team has ramped up our usability research and our next product release enables the creation of promotions across all devices. We have many more exciting feature sets being released in the next few months. Thank you for being a valued Justuno customer.

5 / 5 Share

Nov. 18, 2021

This app has completely changed the customer experience on our website. There is always something new to A/B test, implement and optimize within the Just Uno platform! Our Senior Customer Success Strategist, Miranda, has been such a pleasure to work with. She is super knowledgeable and has really helped us so much in building out the strategy + implementation of our campaigns. She is always on top of quickly responding and answering any questions we have. I definitely recommend this brand!

Using app

4 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 19, 2022

Justuno is a massively overpriced with a confusing user interface. They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave. Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation. You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door. I would highly recommend a product that is easier to use like Optimonk.

Using app

Over 3 years

Total reviews

13

Average rating

4.6

Developer Reply

Thanks for your feedback on your experience with Justuno Plus! It sounds like your dedicated strategist, Miranda, has helped you understand areas of improvement for email list growth. We'll pass along the kudos! There's always room to optimize and our A/B testing coupled with advanced targeting are the two levers to pull alongside your strategist. So happy to hear you're having success! We look forward to growing alongside your business with you 🚀

5 / 5 Share

Oct. 13, 2021

JustUno is more than a pop up builder — it's a very sophisticated platform for personalizing customer experiences at important touchpoints. The rulesets can be extremely granular and we've utilized this tool to improve conversions for several initiatives. SJ, our rep, is extremely knowledgeable, curious and helpful. Working with her is a dream because she just "gets it". Together, we've been a/b testing, improving and implementing experiences across the board, and we have been really happy with the results! Highly recommend this tool to any marketer that wants to make informed decisions and deliver results.

Store

EBOOST

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

Developer Reply

Thanks so much for your feedback! Glad to hear your Justuno Plus rep, SJ, has shown you the advantage of our advanced rulesets for segmentation. With all the conditions we have to select from you can get as granular as you'd like! Your investment in A/B testing is one of the best practices any marketer can do with Justuno to truly learn what text, design, or offer (% vs $) works well for the audience. SO glad to hear you're actively testing! Thank you for being a Justuno Plus customer - we look forward to growing alongside your business 🚀

5 / 5 Share

Oct. 6, 2021

Great product—even better support! We've seen incredible performance with exit popups and upsell offers.

Using app

7 months

Total reviews

13

Average rating

5.0

Developer Reply

Thanks so much for your feedback! Our support team is our #1 investment at Justuno and we're proud of the team's dedication to merchant success. Sounds like you're using two of our best-performing use cases: exit and upsell. Being able to get a sale from a would-be lost customer is easier than most merchants think! And upsells are so fun to tweak and tailor based on any combination of the Justuno advanced targeting rules. It seems you've found your winning combo! Thanks so much for being a Justuno customer - we're exciting to keep growing with you 🚀

5 / 5 Share

Oct. 6, 2021

I'm loving having this set up and adding leads everyday on both my Shopify and Wordpress websites. Works great.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Leads every day on Shopify and Wordpress! 👏👏👏 Sounds like you're taking advantage of our ability to live on multiple sites/different platforms and capture first-party data. Nice work! We're excited to grow along with your business and thank you for being a Justuno customer!

5 / 5 Share

Sept. 1, 2021

i love this app. have someone that know what they are doing set it up for you you wont forget it. ............................................

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

We ❤️ this review! Glad you are finding value in the CRO tools we offer. Even though you had someone else set it up for you: if you ever have a question you can browse our knowledge base here https://support.justuno.com/en and also submit a ticket if you ever need assistance. High fives to whoever assisted you with your Justuno account setup! We look forward to growing alongside your business with you 🚀

5 / 5 Share

Aug. 9, 2021

I've been working with Miranda on the JustUno Plus program and we have nearly doubled our lead capturing in just over a month. Our cart abandonment has decreased 50% and our engaged conversions increased roughly 15%. We're now looking to increase AOV and CAC. Highly recommend Miranda and Yuno, from the JustUno Plus team for better communication with your website traffic.

Store

Nexwear

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! The stats you shared around cart abandonment and overall conversion increase are super! Justuno Plus has the best features (Commerce AI and Audience Sync) to increase your average order value (AOV) and improve customer acquisition costs (CAC). Your Justuno Plus Strategist will be your guide and it sounds like Miranda has done a good job! We'll pass along your kudos to her. Thank you for being a Justuno customer - we're looking forward to tackling this next stage of growth with you 🚀

5 / 5 Share

July 14, 2021

Justuno Plus offers a great amount of options to help increase sales and the customer experience. Miranda is an absolute pleasure to work with! She has helped us set up Commerce AI - Cart Upsells, Banners, and A/B testing for our Cart Abandoner & Exit Offer. We look forward to exploring more opportunities Justuno Plus has to offer.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We are glad to hear that Justuno Plus is providing you with multiple strategy options to achieve better on-site CRO and will pass along your kudos to your Justuno Plus strategist, Miranda! Using Commerce AI for intelligent cross-sells and upsells is one of the main ways brands are using Justuno Plus. If you're boosting that with on-site messaging in banners and A/B testing the effectiveness of your on-site offers, you are 100% getting value out of our Plus features! We're looking forward to growing alongside your business more 🚀 Thanks for being a Justuno customer!

5 / 5 Share

July 13, 2021

Not only this app is very powerful, but the support is just amazing when you get the plus account. I highly recommend them

Using app

5 months

Total reviews

9

Average rating

4.6

Developer Reply

Thank you for your review! It sounds like you've unlocked the potential of our app features with Justuno Plus and having a dedicated strategist by your side. We've invested heavily in our Customer Success team to make sure our merchants are realizing the full potential of what our CRO suite can do - it's so much more than email popups! Thanks for being a Justuno customer and we look forward to continuing to grow alongside your business 🚀

5 / 5 Share

July 1, 2021

I use Just Uno Plus, the version of the app that comes with a dedicated account manager, which is the best way to be able to take advantage of everything the app can do, she has helped me add exit offers, sets up A/B Testing, popups and all different types of campaigns to help with targeting and increased sales. Thanks Miranda!! Appreciate the support!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review - glad your Justuno Plus strategist, Miranda, is supporting your business! We'll pass along the kudos. It sounds like you're taking advantage of different strategies with testing, visitor intent, and segmentation and that's exactly what we built our Plus plan to do. We're proud to be growing alongside you and appreciate your business. Thanks for being a Justuno customer!

5 / 5 Share

June 8, 2021

Great app and service. I have been working with Justuno for the past 3 years on many websites. Great for onsite optimization.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and for your business over the past 3 years (woo!). We're glad our CRO suite has evolved with you over the years and helped you grow and optimize the onsite experience for your different websites. Our customer service is the #1 reason clients choose our app over others and something our company invests heavily in. Our strategists' only goal is to guide you to success. Thank you for being a Justuno customer! We're looking forward to growing alongside and supporting your business for more years to come.

5 / 5 Share

May 28, 2021

We have been using Justuno Plus(completely worth it!)for about a year now and have seen really good conversion rates with everything we have used so far. I do think there is much more to be utilized with Justuno and cant wait to keep working with our amazing specialist Miranda to utilize all that Justuno has to offer!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review - we'll pass along your feedback to your Justuno Plus strategist, Miranda 🙌 Glad you are finding your dedicated JU Plus strategist valuable and are seeing higher conversion rates! Our goal is to have someone dedicated to your business to understand how Justuno can amplify your omnichannel marketing when users arrive onsite by dialing in your messaging and targeting. There IS so much more to be utilized with Justuno Plus with intelligent product recommendations and our newest release, Audience Sync, where you can push emails directly to Google and Facebook. Can't wait to see what you and Miranda do next!

5 / 5 Share

May 25, 2021

Justuno rules. It just rules. The customer service is reliable and thorough. they go above and beyond.

Using app

About 2 years

Total reviews

12

Average rating

4.1

Developer Reply

Thank you for your review and glad to hear your Justuno Plus strategist RULES! Our goal with our dedicated strategists is to help our customers go above and beyond in advanced targeting rules, segmentation, design, and strategy 🚀 Thank you for being a Justuno customer.

5 / 5 Share

May 21, 2021

Originally I thought this is just an app for creating popups, but it offers so much more. Our strategist Miranda has been really helpful at analyzing how to target our audience. I really appreciate the level of support I get from Justuno. Miranda answers our questions quickly, and there is always very quick response time with online chat support as well.

Store

Estella

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We will pass it along to Miranda. Our Justuno Plus strategists are here to help with supporting you through targeting rule setup, design, and overall strategy when you need it. And it sounds like it's been a good turnaround time for you 🙌 Justuno's support team is always on chat as you mentioned, so if you're ever in a pinch or need some quick advice, keep popping in our onsite chat!