Justuno ‑ Email & SMS Popups
Collect more email and SMS with smarter and better popups
Rating
4.6
feedback
670
chart
#312
All reviews
Review RSS Feed
May 25, 2021
Justuno rules. It just rules. The customer service is reliable and thorough. they go above and beyond.
Thank you for your review and glad to hear your Justuno Plus strategist RULES! Our goal with our dedicated strategists is to help our customers go above and beyond in advanced targeting rules, segmentation, design, and strategy 🚀 Thank you for being a Justuno customer.
May 21, 2021
Originally I thought this is just an app for creating popups, but it offers so much more. Our strategist Miranda has been really helpful at analyzing how to target our audience. I really appreciate the level of support I get from Justuno. Miranda answers our questions quickly, and there is always very quick response time with online chat support as well.
Thanks so much for your feedback! We will pass it along to Miranda. Our Justuno Plus strategists are here to help with supporting you through targeting rule setup, design, and overall strategy when you need it. And it sounds like it's been a good turnaround time for you 🙌 Justuno's support team is always on chat as you mentioned, so if you're ever in a pinch or need some quick advice, keep popping in our onsite chat!
April 29, 2021
Justuno provides a robust selection of templates and tools that make it easy to manage implementing and A/B testing popups. I am very impressed with their AI powered upsell capability. As a very small business, I really appreciate the customer and account support provided by Zach Bailey. He is a contributing extension to my team and brings great ideas to the table.
Thanks for your feedback! Sounds like your Justuno Plus strategist, Zach, is helping you push your strategy with A/B testing your offers and smart product upsells. We'll pass along your review to him 🙏 Our goal with the JU Plus strategists is to help businesses of all sizes get an extra set of eyes on their marketing and offer up expert advice based on our knowledge shared across all Justuno promotions. Thanks for being a Justuno customer and we look forward to growing more together 🚀
April 21, 2021
I have used JustUno for 7+ years now and they are the best in the business for pop-ups. And I am writing this review in regards to their JustUno Plus service. Zach Bailey on the JustUno team has done an incredible job in helping us further push the envelope with improving our conversion rate. Their team gets to see what is working across numerous accounts and is able to offer strategy suggestions for us to implement. It has been a game changer for us.
Thank you for your review and for being a customer of 7 years - WOW! We'll make sure and pass your review along to Zach and are glad to hear your business is benefitting from having regular, dedicated support from a Justuno strategist. Our goal is to leverage the data from our entire platform in order for merchants like you to succeed and it seems like Zach's doing a good job of building strategies off of what we see working. Let's keep game-changing together 💪💪💪
March 30, 2021
We've been on JustUno for quite awhile, but with our recent NYT feature we had to get serious, and quick. Took a leap and jumped into Justuno professional and it's been phenomenal. We may have just gotten lucky because Miranda G. understood our need to execute quickly and has done exactly that for us and more! The learning and high level thinking we've been able to do as a team has been a gamechanger for us. Highly recommend!
Thanks for your feedback! Great to hear Justuno Plus is helping you execute efficiently and get campaigns up and active - Miranda is a rockstar! We appreciate your business and look forward to helping you scale quicker 🚀
March 26, 2021
Very easy to use, instructions are clear! Using the free version at the moment and very happy with it.
Thanks for being a Justuno customer! Great to know we're meeting your business needs.
March 20, 2021
After installation, the app does not even open and I receive an error message saying "There's been an error. Check back later". Tried to send a message to support, but the chat did not work. Not good first impression.
Hi there, sorry you were experiencing an error message after installation. Our support team has reached out to troubleshoot after we successfully tested your account and site in multiple browsers. Looking forward to your reply! In the meantime if you have any other issues visit https://support.justuno.com/en to create a ticket or browse our help articles.
March 19, 2021
Great for designing popups and tracking conversions. The dashboard is great for managing multiple campaigns.
Thank you for this wonderful review, we truly appreciate it! If you ever have any questions, you know where to find us :)
March 19, 2021
Justuno is amazing! It integrates easily with Shopify Plus, and it's easy to build unique customer experiences with popups. Justuno is worth the time investment and has a positive ROI almost immediately. The targeting and analytics options, along with the A/B testing functionality, make it easy to determine what's working and where the opportunities are. The user interface definitely has a learning curve. I would recommend partnering with their Professional Services team to have an expert that can help move creative assets and testing opportunities through the system quickly. Justuno makes Lead Gen easy and has rapidly allowed us to build our Email and SMS lists by offering a personalized discount. It's one of the most important integrations to consider on Shopify Plus.
We really appreciate your kind words, thank you so much! Happy sales!
March 10, 2021
Very professional and high quality in terms of UI and functionality. Currently, using very simple features but looking forward to incorporating more advanced features in marketing campaigns
Thank you so much, this means a lot to us here :) Please reach out to [email protected] if you need assistance!
Jan. 4, 2023
AMAZING! I'd give them 10 Stars if I could. Seemingly endless options for timing & customizing popups. You can create different rules for popups for how and when to show them. Plus editing them is super easy and straight forward. Also important, they have mobile friendly display options. Oh and the Chat support is great. Miguel rocks! I'm no coding genius nor tech savy, but Miguel always takes the extra step to help me figure out the difficult stuff. Super fast responses, it's like someone is literally right there helping you. UPDATE: Just reminding everyone in 2023 we are still super happy with Justuno!
Thanks for the feedback - Miguel is a rockstar! We're looking forward to watching your business grow and happy to be a part of it.
Nov. 24, 2020
I've used all of the major modal apps. I always end up coming back. JustUno has more of a learning curve. But it is by far the best if you want control and customization.
Hi Snow team, Thanks for getting through the learning curve! We like to be as simple or as complex as marketers would like and are glad to know we've helped meet your business needs. We're always here to help! Thanks for being a Justuno customer :)
Nov. 24, 2020
Excellent app. Very detailed triggering options. Flexible plans to suit your needs. Best of all, excellent and responsive customer support! Chris
Oct. 27, 2020
We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?
Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission Outside of our support channels, you can find tips on getting started with Justuno in our knowledge base. Here are a couple of articles on getting started and testing: • https://support.justuno.com/en/getting-started • https://support.justuno.com/en/kb-search-results?term=testing
Sept. 8, 2020
HORRIBLE! I signed up for the professional service and it was far from it! There client service rep would miss meetings and come up with horrible designs that were subpar at best. I have requested a refund and canceled but they still charge my credit card month and month. $800 a month BE AWARE OF THIS SCAM!!
Using app
About 2 months
Total reviews
8
Average rating
4.0
Aug. 12, 2020
This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!
July 13, 2020
We use Justuno for almost everything at Lovepray Jewelry, there are so many things that you can do with it, that will save you a ton of money in separate apps. www.loveprayjewelry.com
June 30, 2020
Love it, definitely would recommend it! Very useful tool for marketing purposes. Thank you Justuno for your help
June 4, 2020
Awesome customer support. I had a few questions upon setup and their chat agent was a rockstar. Keep up the good work!
June 3, 2020
I encountered some problems creating pop-ups on my store. I sought help from live chat and Jenna run through the entire setup process and waited with me to create the pop up for desktop and mobile. Thank you so much for your patience. I know I can count on you if I ever need help again.