Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,342
chart
#402
All reviews
Rating Breakdown
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Dec. 11, 2019
This app is a MUST HAVE for anyone that wants to step up their pop up and banner game. Scheduling for promotions is easy, and building multi-tiered campaigns are super intuitive.
Thank you for the review and feedback, we appreciate you taking time out to write about us! We're only a few clicks away if you need us :)
Dec. 11, 2019
JustUno is AWESOME! Their team is amazing to work with (especially Olivia)! The segmenting we can do with the app is a game-changer and should be in the toolbelt of all successful eCommerce stores!
We love to hear that we are making a difference for your company, thank you so much for taking the time to tell us about it! Olivia (and the entire team!) are always happy to help, please let us know if there is anything we can do :)
Dec. 11, 2019
I am member of JustUno Plus and it's been an amazing experience since the beginning. JustUno's Team including Olivia are always making sure everything looks great on the site and going above and beyond for me. I highly recommend JustUno. I've tried the others and it's the best. It's made a considerable difference on my conversion percentage and revenue generated.
Thank you so much, we really appreciate the kind words! We are so happy that Olivia can assist you in making Justuno a valuable part of your business! Please let us know if there is anything we can do.
Nov. 12, 2019
We've been using JustUno for quite some time and we love it! Highly recommended and easy to use! This has helped us to grow our email lists nearly 400%!
Thanks so much for the review! We love hearing that you have had a great experience with us, and congrats on your successful email capturing! Feel free to contact us if there is anything we can do at all :)
Oct. 29, 2019
Definitely the best pop-up app I've ever used. It took a moment for me to learn how to use the advanced rulesets to their full potential, but fully worth the time. The ability we now have to target pop-ups with incredible precision means that we don't overwhelm our returning customers with pop-ups they've seen before, and allows us to show relevant information and offers to new visitors. We're collecting far more emails and converting better than previously as a result. Highly recommend.
We are so happy to hear that we were the right solution for you! We really appreciate the kind words, thanks for the review! Please reach out if you need assistance with anything :)
Oct. 19, 2019
This app is amazing. I really cannot say how helpful Jenna in support is. The app has so much useful functionality but can be a little tricky to get used to. But after watching a few of the videos and getting help from Jenna it was great. Also the free plan does up to 5000 visit per month so its great for starting out.
Thanks for the review! We're so glad that Jenna could assist you with getting comfortable with us. Don't hesitate to contact us if you have any more questions or concerns!
Oct. 18, 2019
Just spent an hour with Miranda helping me with my custom design. This company ROCKS! Thank you Justuno!!!! I heart you!
Thank you for the review. We are happy to see that your custom design was accomplished (and looks terrific!) and are always glad to help. Please reach out if there is anything we can do!
Oct. 15, 2019
Just added this app so am definitely still learning, but I used the Help Chat feature to launch my first campaign, Alice was quick to reply, very helpful and patient with my questions, I'm off to a good start!
Thank you for the review! We are always happy to help, if you need anything at all please reach out!
June 7, 2021
Great APP and also we are one proffesional plan, and Stephanie is great on helping us with all customizations we need!
Thank you for your review! We are happy to help if you ever need anything, don't hesitate to contact us!
Oct. 1, 2019
JustUno is much more than just a pop-up provider. The best way to think of JustUno is like a virtual store assistant who guides your visitors through the store, while understanding who they are, where they came from and what their past history is with your store. I started with the JustUno standard plan but after realising these guys were really focused on the on-site customer journey I upgraded to JustUno Plus and have got a tonne of value since. I have regular weekly calls with the super-helpful JustUno experts (shoutout to Olivia!) and they've helped me continually develop and optimise my store. Honestly, I'm really impressed by how each call reveals something else I didn't know could be done before. Not only have I made ROI many times over, but I've also saved a fortune on development costs and other apps because JustUno can be used in so many clever ways. For example, I've used it to create a mobile app-style navigation banner among other things. I can't recommend JustUno enough!
This is an awesome way to think of Justuno, thank you for the review! Happy to hear you are using Justuno in creative ways. If you have any questions, just reach out!
Sept. 26, 2019
We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate. We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo. Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense. The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings. Nonetheless - support was no help. If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them. We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that! So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account. This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them. We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....
Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support. In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown
Sept. 25, 2019
Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!
I can understand how frustrating this must have been for you, BergaMet North America. This is definitely not the experience we'd like to provide our customers, but I'm now showing that we were able to get things cancelled successfully. We're sorry to see you go!
Sept. 22, 2019
Horrible customer care, I contacted them twice from my Shopify dashboard and they never replied. I m sorry I have to do this but it reflects the way I feel
Sorry to see you had to leave a negative review, but we certainly understand how frustrating this situation must have been for AsteriaSports. I am happy to report that we were able to get to the bottom of where your request had been sent, and this shouldn't be an issue moving forward. I apologize again for the inconvenience, and if we can still be of any help at this point, please don't hesitate to reach out.
Sept. 20, 2019
Good integration, very useful! Their customer service is also very responsive and help quickly to set up targeting rules.
Aug. 31, 2019
Its a good app but little complicated, i was confused at first but slowly i have learned how to use it.
Aug. 18, 2019
This is not very helpful for our store and it does not work well on the mobile. May try it again in the future.
Sorry to hear that you didn't feel Justuno's mobile exit offers were working as well as they could have. Because mobile browsers don't have cursors, our exit behavior offers have slightly less functionality on mobile as they do on desktop. Despite this, we do provide support articles on how to optimize your exit offers with alternative mobile-friendly triggers such a scroll percent, exit using back button, and more. Can you please check your email for communications from our support team? We have been trying to get in touch to solve this, but unfortunately haven't heard back. We look forward to helping!
Aug. 12, 2019
I used this app to create pop up windows. It's easy to use and very effective. I liked a lot. For now im on the free plan
Aug. 7, 2019
Big Flop I had a very hard time trying to figure out the exit pop up, and when i finally do it doesn't work on mobile !!!
Hi Alpha Tech. We're sorry Justuno's exit offers didn't seem to work for you on mobile. Mobile browsers don't have cursors, and because of that our exit behavior offers unfortunately have slightly different functionality on mobile as they do on desktop. Thankfully for you, we do provide support articles on how to optimize these mobile exit offers using our alternative mobile-browser-friendly triggers including scroll percent, exit using back button, and more. Can you please check your email for past communications from our support team?
Aug. 7, 2019
Great app! I am still exploring all its functionalities but I am very pleased already. Highly recommend it to all of you
Aug. 6, 2019
This is by far the most comprehensive app I've seen on Shopify when it comes to running banners & pop-ups. Fantastic visual designer and great analytics data on how your customers are interacting with your promotions. The entire UI is very polished and the pre-made designs look great. This is my first review on a Shopify app and I think they thoroughly deserve 5 stars.