Kin Custom Fashion Dropshipper

Nov. 21, 2019

What the hell happened to you guys! You really do this to your sellers? Change the way you handle shipping and not let anyone know about it! Im done using this company and I recommend anyone that wants to run a successful ecommerce business to stay away! Their support has gone dark and do nto respond to any of my inquiries. Recently my orders were getting delivered within 3-7 days now im showing they are using freaking e-packet delivery and SF express which is taking a month or more without proper tracking! Then im seeing they are tacking on an extra $6.99 for premium shipping without letting anyone know about it! WOW talk about shady business practices from you guys! The least you could have done was reach out to your sellers and tell us that you are changing things instead of leaving us in the dark. What a joke this company is and i am removing all the products from my store ASAP!

Nov. 19, 2019

Not as it appears! Lost orders, they changed shipping without informing---you risk losing good customers and money losses. Save YOUR time. Unreliable and no resolve. I'm still waiting on an order paid in full and not received. AND NO ANSWERS. I removed them and had to file a claim to get my money back. Highly disappointed. They literally promise more than they delivered. ** I have a feeling that any positive reviews will be prior to OCT. 2019 prior to this, I may have even left a good review -- something went way south and the "idea" the app presents is full of massive potential. But, without the integrity and honesty behind the service and shifty practices, it makes it just an idea with potential. Sad. Just a waste of great potential. Customer Service and integrity along with shipping are staples to be successful as a reputable supplier. Shame Shame. Accountability ZERO. TOO SHIFTY and UNCERTAIN.

Nov. 13, 2019

Nice choice of products and very beautiful mockups! Customer support is helpful and quick to response.

Nov. 7, 2019

Good luck getting any technical or customer service from this company. No Live Chat availability, No Email Response--Shopify can't even get in touch with them!

Nov. 8, 2019

I don't expect them to answer me, but the worst part of this process, will be having to created all of my designs and merchandise all over again. The hits just keep on coming. Delivery is the backbone of any business. If you can't deliver, on products or promises, you're not worth much. As a service industry provider for the last 15 years of my life, I know what underdelivering, can do to a reputation. I'm not sure why, for THIS last order they switched carriers, from DHL to FedEx, but it is generally known, that FedEx has the worst reputation out of all of the carriers out there. I ordered the items on Thursday October 31st, with rush delivery. Had this been DHL (based on ALL prior deliveries, at least 7 by my count), the latest I would have received my items, probably would have been Wednesday. DHL is known, at least to me, for sending me updates regarding shipping, stating that a package will arrive on a Wednesday, and they have ALWAYS overdelivered, and it arrived the day before. There hasn't been 1 shipment, where DHL hasn't delivered a day in advance. Now, for the most important delivery I have to date, they use the worst shipping company on the planet. The worst part is, throughout this entire process, Kin custom has been dismissive, flippant and extremely cavalier about the fact that I'm going to miss having clothes I had designed, and paid double to have made in time for this event, arrive 3 days too late, without an apology. The sublimation process for the clothing, is far better than expected. That being said, it's definitely not that way for the sneakers. The one's that I've designed, that have colors on the tongue part of the sneakers, show cracks through the color, after only wearing them for a day. I personally would gladly pay more for a deeper, richer sublimation process, so that the sneakers don't look like they've been spray painted in the area, where the foot motion leaves a crease. The crease itself is not the issue. It's where the color cracks where the crease is, and it looks like it was wrinkled white spray painted sneakers. I'm not sure why I'm not able to upload pictures here, but I will send it to them directly. Outside of that, the cushioning on the insides of the sneakers is better than expected. The socks on the other hand, are way too thin. I had to take them off my store. They are not all what I expected. The consistency of the material, is like a dress sock. I hope that they can improve in this area, because I believe the shoes are good quality. Out of the box, they look good, but after a day of wearing them, the color on the sublimation process, does not hold up.

Oct. 21, 2019

This app is easy to use, even easier with a computer. The interface for cell phones is frustrating but they do tell you that the app is better on a computer. However, with everyone using their phones these days for everything, a better cell phone interface would be great! The convenience of the app in terms of being able to see mockups of all kinds of products with your design on them, then deciding which one to design is great. Also, the option provided to do your descriptions and name your design once, and when it is uploaded to shopify it is auto added to each is cool too. However, I have yet to discover how to change the names of my designs once they are done, and there should be a bulk edit ability in the app to make changes to pricing, descriptions or sku’s, etc. Interface between Shopify and this app is not as easy as Printful, but even with Printful, you still have to finish entering some info on each product, as is true for this app. I would love to not have to do that. And, when an order is received, I have to manually send it to KC Custom, pay for it myself and manually add the tracking number to Shopify. Which is not updated by them, so I have to manually archive it once it’s delivered. I love the variety of products offered and thus far I have not received any customer complaints about quality. I ordered a bag/purse for a sample and it felt “sticky” and looked not true to what I was expecting in terms of color, but not sure if it was because of my design, or my phone colors, the printing process or if it was bagged before it was completely dry. I ordered the slip on flyknit shoe as a sample and they were beautiful. The branded packaging of both the bag and the shoes were really nice as well! My biggest complaint I guess is with fulfillment times and shipping times. In general, allow two weeks from order to delivery. I wish it was quicker, but since it comes from China, I understand. So my review is mixed cause I have mixed feelings about this app. For now, as long as they offer unique products as they do, and have great customer service, which they do have, and the design process is stellar, I will continue to use them and put up with the downsides to this app, but they would be so much better with a few app changes and faster shipping. Ps: it would be great to see some Polynesian/Asian models, larger (Above 2-3X) sizes, all over print onesies, more children clothing and accessories, more dog products, mens button down, short sleeve and long sleeve shirts, and women’s long casual dresses. Also it would be great to have a choice of background colors for products, and a selection for mirror printing on items. Also, when you have to add another design, it would be great for the program to default back to the page with all tour designs, rather than downloading the design again. In spite of all if this, I love KC Custom and find myself designing like crazy! Mahalo!

Oct. 7, 2019

Products are good but almost 0 customer service. They take days to reply and only reply to easy questions (and not even fully). Also most of the time their answers are copied and not related to the questions at all. Very disappointing!

Sept. 30, 2019

I have had this app for a little but now, just started adding some products to it. We sold out first item through them last week. Was very impressed with shipping time! Our customer was also very happy with the product. I also like the White Label service and that we can brand out products with our logo. Will be expanding our offerings through them

Sept. 30, 2019

So far so good on these products. Out of all the POD services, I hope and pray this is the one for me and my t shirt business.

Sept. 15, 2019

I’ve been using kin custom before they had a app on Shopify for my store and never had any issues. Now my orders never import over. I keep getting told to set up a API and download the app in the app section when the app is downloaded. Then I’m prompted to login in all over again and when I do that I get “system is busy try again” . This has been going on for almost two months. I’ve reached out to customer service and it took forever to respond & the one that did just sent a basic answer and never responded back.

July 22, 2020

so far kin has been great for my company. the quality of prints are great. i really love that they offer white labeling also.

Aug. 11, 2019

I love the fact they have pre-designed products however some are a bit pricey. And the other issue I noticed from what I understand is that you have to accumulate $50 in profits before they will pay out to you and you use their pay system. You should be able to collect your profits at the time of sale, unfortunately won't work for me......but other than that it is a great app and have great products.

June 17, 2019

i have really been enjoying the app and the quality of it up until recently. i am unable to access the app from my shopify store and my orders are no longer importing into their system. i have two orders to fulfill and i am hoping to hear back from someone to resolve this issue so i wont have to refund orders...

June 5, 2019

So far Kin Custom has been great. I would say that the only thing I can suggest is more products and variants (color options). I would love to utilize Kin Custom for all of my products, but due to this matter have to use other companies. Besides that, the service has been great, first product received was very good quality, and the site is very easy to use.

July 11, 2019

I adore this app, customer service is responsive and replies quick, I ordered 2 samples and the product quality was excellent and it came out exactly as I designed in the mockup & delivery was in less than a week. I highly recommend & you can view both samples @ https://tieflyclothing.com/products/teachers-pet-royal-pallette-kids-hightop-canvas-shoe & https://tieflyclothing.com/products/teachers-pet-collection-sparkle-kids-tee!!! Tie - Fly Clothing approved & appreciated!!!

May 7, 2019

I LIKE THIS APP BUT THE SIZE LIMITATION ON PRODUCTS IS HOLDING ME BACK FROM REACHING A BROAD AUDIENCE BUT I LIKE THE FACT THAT THEY ARE IMPROVING.I DO HOPE THEY SELL COMFORTERS EVENTUALLY

April 25, 2019

I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?

April 12, 2019

Impossible to sign back in. I like the designs though. I haven't made any sales yet. Would I recommend? Sure but get everything you need out of it all at once.

April 9, 2019

I love the app. Very easy to use. Great variety of products with design gallery. I highly recommend it.

March 29, 2019

Would recommend using this if you like to design.Good printing quality and service.I'm very confident using this app to design and fill my store with products.