Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,570
chart
#2,266
All reviews
Review RSS Feed
Oct. 14, 2022
Best email marketing app there is. Use it daily for so many things. Highly recommend over any other email marketing software.
Oct. 14, 2022
Easy to use and really helped skyrocket my business. If you aren't doing email marketing you should- and it should be with Klayvio!
Oct. 14, 2022
Klaviyo is the best email platform for store owners. The investment in Klaviyo is the best ROI for a marketer.
Oct. 2, 2022
We have been using Klaviyo for a while now and this app works well for us. Now it does integrate with Loox reviews too. They keep increasing prices though, hence the 4-star
Sept. 30, 2022
Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!
Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.
Sept. 16, 2022
I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.
Hey there! That's no good - we're here to help. Can you forward your request to [email protected]? We'd love to get you the help you need.
Jan. 31, 2025
They extremely increased their pricing again lately, not a legitimate solution.
Hi there! Sorry to hear you're considering other options. Our pricing did increase for a percentage of our customers recently and we realize that's been a shift for several brands as we haven't changed our pricing in over 6 years. Our support team will be in touch soon (if they haven't already been) to get your feedback and see how we can help.
Sept. 14, 2022
They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.
Sept. 12, 2022
They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward
Aug. 30, 2022
So easy and powerful for my business. Used it for free for a while and now as Im growing (with their help), I got on a paid subscription. Very glad to be using Klayvio.
Aug. 29, 2022
All the "influencers" recommend this app over everything else but I don't know why. My biggest complain is the lack of integration with existing products in your store! I've done all the right things but when I look up certain products. Nothing comes up! Honestly I can't see any of my products with or without searching. I'm guessing it has to do with not paying for it? That's my assumption. Will update my score if that aspect changes.
Aug. 17, 2022
I'm loving this app. It's easy to use and if you run into an issue there are a ton of articles and videos to help guide you. I love that I am able to track my site activity which helps me make more informed decisions for products, ads, newsletters etc. This app is a must-have.
Aug. 10, 2022
Perfect and super easy to use. It is professional and so much better than other clunky apps. I'm sure it will increase sales and I'm so glad I made the change, thank you so much for such an excellent app.
Aug. 10, 2022
Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.
Aug. 9, 2022
So far its been a terrible experience. The setup process is far from 'easy or automated' we have lost about 40,000 subscribers during the setup due to an error message that opt out subscribers. In the setup process is mainly a sales person taking payment and then leaving links for you to read how to do the setup yourself which is far from being easy. We had 40,000 subscribers opting out from an error from Klaviyo which Shopify experts confirmed its on their end but instead of trying to help all the technical experts done is trying to find more reasons why its not their fault. The system has loads of options, but requires to read lots of articles and links which is very hard to do while running a business. The support has an average waiting time of 20-30 minutes (even for urgent stuff). The dedicated person helping Is mainly for 2-3 calls during the first month of the setup which is crazy as there is so much more required. Anyway, far from what's advertised and not really the market premium service provider (but it is the most expansive one).
So sorry about your troubles. We want to make sure you get the help you deserve so look for someone reaching out to you very soon to get this looked at. We'd love an opportunity to fix this for you.
Aug. 8, 2022
Very happy with Klavyio! Easy to use & affordable! I'd highly recommend Klaviyo to Shopify store owners looking to easily manage email marketing!
Aug. 3, 2022
Very user-friendly for a small business owner who is learning. There are so many templates to help guide design which saves a lot of time. Overall a great experience.
Aug. 2, 2022
Klaviyo is really powerful. Very easy to help you make campaigns and flows. Klaviyo's segmentation options are incredible, and their customer service is amazing!
Aug. 2, 2022
So far so good, the app is user friendly, great video tutorials and courses, and overall pleased with the amount of things you can do on the free version!