Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,356
All reviews
Review RSS Feed
Nov. 2, 2022
I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.
Hi there! Sorry to hear your frustrations. We looked into your account and it sounds like you have a strategy session scheduled with your CSM - that's great! Would love to get you back on track and earning that amazing ROI we know is possible from email and SMS. Hope that strategy session helps clarify any billing or service related issues.
Oct. 20, 2022
We absolutely love using Klaviyo. It has been a game-changer. The support is really helpful, and we also enjoy attending the master classes.
Oct. 17, 2022
We made the switch to Klaviyo last year and haven't looked back since. It's got absolutely everything we need and it's much easier to use than our previous email service. On top of the standard email marketing tools, the analytics, customer service and trainings are all super helpful. Very glad we made the switch.
Oct. 17, 2022
Great app and great customer service, best app for flows automation and audience targeting. Maybe its expensive.
May 22, 2024
I love how easy Klaviyo is to use. I also love the instruction they provide as well as how the program continues to grow with the industry.
Oct. 16, 2022
I use klaviyo app for may marketing emails and is the best for my business, only with Klaviyo 50x ROI from email in one month, Thank you Klaviyo Team
Oct. 16, 2022
Klaviyo is the best email and sms automation platform for Shopify. There's no questions about it! We have been able to grow our user base and drive significant revenue during the past year through Klaviyo.
Oct. 15, 2022
Great app!!, 100% recommended... my business is getting bigger, I'm using it so much now. Thank you Klaviyo!
Oct. 15, 2022
Great app. I love the ease with which we can design mailers, and the metrics that are offered are easy to digest.
Oct. 14, 2022
Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.
Oct. 14, 2022
Best email marketing app there is. Use it daily for so many things. Highly recommend over any other email marketing software.
Oct. 14, 2022
Easy to use and really helped skyrocket my business. If you aren't doing email marketing you should- and it should be with Klayvio!
Oct. 14, 2022
Klaviyo is the best email platform for store owners. The investment in Klaviyo is the best ROI for a marketer.
Oct. 2, 2022
We have been using Klaviyo for a while now and this app works well for us. Now it does integrate with Loox reviews too. They keep increasing prices though, hence the 4-star
Sept. 30, 2022
Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!
Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.
Sept. 16, 2022
I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.
Hey there! That's no good - we're here to help. Can you forward your request to [email protected]? We'd love to get you the help you need.
Jan. 31, 2025
They extremely increased their pricing again lately, not a legitimate solution.
Hi there! Sorry to hear you're considering other options. Our pricing did increase for a percentage of our customers recently and we realize that's been a shift for several brands as we haven't changed our pricing in over 6 years. Our support team will be in touch soon (if they haven't already been) to get your feedback and see how we can help.
Sept. 14, 2022
They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.
Sept. 12, 2022
They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward
Aug. 30, 2022
So easy and powerful for my business. Used it for free for a while and now as Im growing (with their help), I got on a paid subscription. Very glad to be using Klayvio.