Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,356
All reviews
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Aug. 29, 2022
All the "influencers" recommend this app over everything else but I don't know why. My biggest complain is the lack of integration with existing products in your store! I've done all the right things but when I look up certain products. Nothing comes up! Honestly I can't see any of my products with or without searching. I'm guessing it has to do with not paying for it? That's my assumption. Will update my score if that aspect changes.
Aug. 17, 2022
I'm loving this app. It's easy to use and if you run into an issue there are a ton of articles and videos to help guide you. I love that I am able to track my site activity which helps me make more informed decisions for products, ads, newsletters etc. This app is a must-have.
Aug. 10, 2022
Perfect and super easy to use. It is professional and so much better than other clunky apps. I'm sure it will increase sales and I'm so glad I made the change, thank you so much for such an excellent app.
Aug. 10, 2022
Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.
Aug. 9, 2022
So far its been a terrible experience. The setup process is far from 'easy or automated' we have lost about 40,000 subscribers during the setup due to an error message that opt out subscribers. In the setup process is mainly a sales person taking payment and then leaving links for you to read how to do the setup yourself which is far from being easy. We had 40,000 subscribers opting out from an error from Klaviyo which Shopify experts confirmed its on their end but instead of trying to help all the technical experts done is trying to find more reasons why its not their fault. The system has loads of options, but requires to read lots of articles and links which is very hard to do while running a business. The support has an average waiting time of 20-30 minutes (even for urgent stuff). The dedicated person helping Is mainly for 2-3 calls during the first month of the setup which is crazy as there is so much more required. Anyway, far from what's advertised and not really the market premium service provider (but it is the most expansive one).
So sorry about your troubles. We want to make sure you get the help you deserve so look for someone reaching out to you very soon to get this looked at. We'd love an opportunity to fix this for you.
Aug. 8, 2022
Very happy with Klavyio! Easy to use & affordable! I'd highly recommend Klaviyo to Shopify store owners looking to easily manage email marketing!
Aug. 3, 2022
Very user-friendly for a small business owner who is learning. There are so many templates to help guide design which saves a lot of time. Overall a great experience.
Aug. 2, 2022
Klaviyo is really powerful. Very easy to help you make campaigns and flows. Klaviyo's segmentation options are incredible, and their customer service is amazing!
Aug. 2, 2022
So far so good, the app is user friendly, great video tutorials and courses, and overall pleased with the amount of things you can do on the free version!
Aug. 1, 2022
This app allows me to successfully create a lasting relationship with my customers with all its features! I highly recommend this app!
July 28, 2022
At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.
July 21, 2022
Waste of hours of time trying to get this set up for Shopify so that I can automatically send a coupon code to subscribers and also embed into a page so I can use the link on social. This is just another programme like Mailchimp.
July 20, 2022
Siamo fermi da circa 3 settimane perchè non riusciamo ad entrare con il login. Non arriva il messaggio di verifica a 6 cifre via mail, nemmno nello, spam e ho seguito le procedure che il sitema in automatico chiede di fare. l'Assistenza non esiste non c'è nemmeno una chat sul sito per essere supportati. Dicono di mandare una mail ma non risponde mai nessuno. Ad oggi il problema non ci è stato ancora risolto e per colpa vostra siamo bloccati con il lavoro delle newsletter! davvero pessima esperienza.
July 16, 2022
Used this service for a year and a half, then they suddenly realized they don't like adult toy stores. Their Terms of Service have no mention of the adult toy industry. They immediately locked my account, and I can't export my list. I really don't care which email marketing solution to use. They are just as good anyone else, but the way they randomly lock accounts is awful. Stay away, use Omnisend or Privy. Had Omnisend for just as long and never had issues. I'll file chargebacks for the past 6 months. Have fun.
Hi there! Our team would love to help you out but we're having trouble finding any history of an account with this brand name. The type of store you have is not the issue so something else must be going on here and we'd love to get to the bottom of it. Can you send your account details (Klaviyo ID is great if you have it) to [email protected] so we can look into things for you? Thanks in advance!
June 28, 2022
I love this platform! Compared to other email and SMS platforms, Klayvio has the best features and is very easy to use.
June 24, 2022
I have been working in Email Marketing for more than 8 years and I think that Klaviyo is one of the best platforms.
June 22, 2022
AVOID AT ALL COSTS! POSSIBLE SCAM (read this before using this service) Klaviyo has been nothing but trouble since we've started using it about two years ago. Let's start with emailing. Open rates are horrifically low when emailing our most loyal customers with this service. We were able to triple our open rates immediately by using a different service. My first issue with Klaviyo is poor support. Live chat takes a day or two to respond to simple and urgent requests and email support is appalling. In two years, I've not gotten a single written reply to any questions I've asked. All they do is send you blogs or pre-written responses that do anything but answer your questions. Waiting for simple (real) answers from Klaviyo support is so frustrating and has suspended the email side of my business by days or weeks at a time. Lastly, I could not even cancel this service without issues! YOU CAN NOT CANCEL BILLING FOR YOUR ACCOUNT! You can only 'request' to cancel billing for your account. I 'requested' to cancel billing for my account and was denied for whatever reason and therefore was billed over $550 for the next month. What kind of scam is this? The only way out of this scam was to dispute the charge. I hate disputing charges because of what disputes can do to a business but what was I supposed to do? I asked their support 6 different times to refund me and cancel my account and kept having to wait days for the same pre-written response that kept referring me to a blog. I literally begged over and over for a human to respond to me regarding this issue and they kept sending the same reply to me on how to cancel my account. I've never experienced this type of interaction with a service that costs as much as Klaviyo. I hate disputing charges and would do anything to avoid leaving poor reviews on a service because I understand how hard it is to build a business but these practices aren't safe. Proceed with Klaviyo with caution.
Hey there! So sorry to hear about these issues - it's certainly not an experience we want for any of our customers. Our support team noted there are 2 different accounts under your brand name. Can you please email [email protected] with details on which piece of feedback relates to which account so we can dig in and support you here? Much appreciated!
June 20, 2022
I used mailchimp for years but switched over to Klaviyo 10 months ago and couldn't be happier. I've learned so much about automated flows and segmentations from their blog. Can't recommend enough!
June 19, 2022
Really helpful in providing a quality email to customers and targets as well as transparency of customers and targets engaging. Easy to use. I use it often.
June 14, 2022
Très déçu par cette application. La visioconférence qu'ils proposent ne permet pas du tout de se rendre compte si cela correspond ou pas aux attentes et ils vous demandent de payer la première mensualité tout de suite en cb. Le problème, même si au bout de 24/48h vous vous rendez compte que cela ne vous convient pas aucun remboursement possible. De plus, aux questions posées, il y a beaucoup trop de réponses automatisées. Tout est en anglais et je devais avoir un interlocuteur en français que je n'ai jamais eu. quand à la connexion avec Smile, cela n'a pas été possible non plus. Ils devraient avant que l'on paye, mieux expliqué comment fonctionne leur application pour éviter les mécontents