Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,570
chart
#2,266
All reviews
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May 17, 2022
Really blown away by how easy this app is to use. There was a few things I was confused about, I emailed Klaviyo at 4.50pm and had a reply within 5 minutes! They explained what I needed so simply. Also love that it's cheaper
May 11, 2022
Worth a try. A esstential tool to reach out customers and get them reengaed. I am trying it and advise fellow Shopifians to do the same.
May 3, 2022
Good features in theory but terrible customer service. Good while they're trying to onboard you - with a phone call but no follow through afterwards. It's still opting subscribers in to mailchimp at two points and it automatically opts people in if they pay by paypal. I can't get any follow up help from my original contacts despite emailing several times. I've been trying to fix this for two months now and am no further on.
Hello! Our support team is happy to help debug this issue for you. Keep an eye out for a message from them.
May 2, 2022
Easy to use with many features we have yet to implement. It was easy to set up and import our contacts from our previous system.
April 29, 2022
I've tried several platforms and this one offered to do so much more with regard to segmentation that I decided to switch and try it- what a mistake that was. Super expensive and what you get in exchange is a complex system and ZERO onboarding or other customer support. I'm not a newbie- I know my stuff (16 years!) - and I found it challenging - stalled at every turn. Contact support and you get referral to their online learning guides or community support - well this isn't free software (far from it- super expensive versus competitors) and if the online materials were helpful, I wouldn't have to contact tech support so much. It takes 48 hours to hear a reply to a support email - which only really kicks off the convo- it will be a week at minimum before you can resolve anything with all the back and forth (and the first line is always -"read this support article" - I did, it didn't help, that's why I'm contacting you!). Chat is not available until you sign up for the expensive plans, only to find out they still try to answer via ai (have you read this article?) then are only available with a human 9am to 5pm and IF you can get past the AI monster, there are (not exaggerating) - 76 people ahead of you in line! That will take you till 5pm when oops - you're back at AI for answers. I can't wait for the reply, by the way- they'll refer me to an article or community support.
Hi there! Totally appreciate this is not the experience you deserve or that we want to provide. Our support team is reaching out to you today - keep an eye out for their reply!
April 27, 2022
Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.
Hi there. Apologies for any trouble contacting our support team. We do have a robust community forum that's a great resource when support queues are longer and I hope you have a chance to check that out. https://community.klaviyo.com/ We noticed you sent an email as well and will reply to that to see if we can talk further about the other issues you've encountered. Look for an email back soon!
April 19, 2022
Switched from MailChimp to Klaviyo and haven't looked back. It integrates really nicely with Shopify and we're now able to do SO much more to support our E-Commerce desires.
April 18, 2022
De lo mejor que he encontrado en email marketing. Una magnifica herramienta para promocionar tu tienda.
May 14, 2025
Pretty fantastic but can be damned intimidating-- especially if you've invested a bunch of time in the past to learn other email systems and figure this one will be as hard or harder. We became Klaviyo users in 2020 but didn't do much with it until a year later. We tried for the first two years but got stuck a lot. We attempted to hire Klaviyo experts but no one wanted to work hourly ad we didn't want to sign contracts for thousands of dollars per month and nothing really guaranteed from a completion standpoint. In the last couple years we've realized how much Klaviyo can do-- and figured out a LOT of the "how" to get it to do that just by methodically going through the video trainings on Klaviyo Academy. Plus chatting with Klaviyo support, which seems to be 24 hours per day most days. Those chat reps and the videos are a lifesaver! If you've considered giving Klaviyo a chance because you suspect it might do a bunch of great things you wanna do but don't know how-- but have held off, thinking it's "too complicated" to learn...give yourself a chance. We haven't figured everything out by any means but after two years we were well on the way to Klaviyo paying for itself and now 4 years after starting to use the software it's becoming a magnifier and amplifier for all of our channels and audience growth plus of course revenue growth. FWIW the Shopify integration was trickier than they said it would be-- but all in all not horribly difficult.
April 14, 2022
Klaviyo does an excellent job on guiding my business to achieve its destination toward success. A clear and precise explanation through it's tutoring simplicity reveals the quality of expertise it offers to VIP Communities.
April 12, 2022
Really disappointed that they got rid of unlimited emails. We send 1-2 per week, and they have priced themselves out of the market. Emailed the support team about the price increase and they did nothing. It will now cost me an extra $250 to send fewer emails than I was before. I also found that their editing tools were more archaic than other companies I have used.
Hi Lindsey, thank you very much for taking the time to write a review about your experience with Klaviyo. I’m sorry to hear that you’re unhappy with the email limit that applies to your tier. We apply a limit to encourage customers to send timely, targeted emails to their lists and use data segmentation to ensure that messages are relevant. I’d like to ask our customer success team to reach out and give you some tactics for reducing volume, if you’d be open to having a conversation about this. They will be in touch shortly!
April 10, 2022
This application is totally powerful, intuitive, and very functional. The support is great as well. Fantastic!!
April 8, 2022
Switched over from MailChimp toward the end of last year. It was a very big undertaking recreating all of our email flows, triggers, and templates - but in the end it was well worth the effort. Now we feel like we have a true CRM + Email + Metrics system that allows us to have a much more holistic view of our store and customer that we didn't have before. The ability to slice and dice data is also leaps and bounds better than MailChimp. Finally, even though doing a migration was a PIA, it also gave us an opportunity to re-look everything and button up trigger/DRIP/automation campaigns and fix issues and make things even better.
March 30, 2022
Klaviyo is a MUST HAVE in 2022 for your shop, if you want more profit and increase your sells ! The support is awesome also and very reactive ! If you don't have Klaviyo, you lose money !
March 29, 2022
The best email marketing app, it can do anything! Took a minute to figure out, but now the possibilities are limitless. And very generous free plan too. Thank you!
March 30, 2022
Hello I left a bad review as I didn't manage to get support, then they contacted me and explained that they had an higer number of request this last days, so they gave me a fantastic support to fix my issue. Thank you again Tracy for your great support. The app is anyway very very good, maybe a little old style design, I can't compare with others, but I chosed it because of the features it has.
Update 3/30: Manuela, we appreciate you working with us to get a resolution to your concerns. We're so happy you had a great experience with Tracy and I'll be sure to thank her on your behalf. Hey Manuela, thanks for sharing your feedback and sorry to hear this has been your experience. I'd be happy to help you get connected to someone who can help, so please look out for an email from our Support team shortly. We appreciate your patience and are excited to get you back on track.
March 29, 2022
This is absolutely, hands down, no questions asked...the best email marketing software out there. If you're not on Klaviyo...I don't know what you're doing!
Dec. 14, 2023
Klaviyo is great! They offer amazing support and also so many different features to meet our needs. Thanks so much!
Hi Josh, I hear your frustration and would love to get you some clarification here. Please be on the lookout for an email from us shortly.
March 20, 2022
Really good app overall! A bit expensive but you'll make a profit quickly. We are happy that there was a free option at the beginning.
March 20, 2022
Great and easy to use tool.We use it for Sockstock and increased sales by using subscription popups and newsletter.