Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,594
chart
#2,401
All reviews
Review RSS Feed
July 21, 2021
Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.
Hey, so sorry to hear this is happening. Our team has taken a look at your account to figure out what's going on and should already be in touch. Hopefully we can get this sorted out for you asap.
July 20, 2021
Super easy to use, and links directly to products in our store. I've only just started with it, but very happy with ease of use so far!
July 19, 2021
Très bien , il faut qd meme un peu de temps pour bien prendre la machine en main .. je regrette juste que la gestion de la langue ne soit pas intégré . par exemple que si le visiteur de mon site séléctionne la langue allemande , et bien que j'ai un trigger qui redirige vers mon contenu écrit en allemand !
Thanks for this feedback! We're working hard to localize the experience for your customers when they interact with Klaviyo elements and appreciate hearing what you shared here!
July 16, 2021
This app is very difficult to use and no support what so ever. I am looking for a more user friendly one that can be more helpful.
Hi! We'd love to hear more from you. Our team should be reaching out shortly to get further details on your experience.
July 16, 2021
terrible app, i also unsubscribed and continue receiving emails from them, very frustrating :( grrrrr
Hi there! We'd love to know more about what wasn't working for you with Klaviyo. Our team is reaching out if you're open to sharing more details. They'll also confirm your email address so we can make sure the right email is unsubscribed on our end.
July 12, 2021
I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.
Using app
27 days
Total reviews
1
Average rating
1.0
Hey there - sounds like your account didn't get cancelled properly. Totally understand and we're happy to help. If you can send a note to us through your account portal our team can look into it for you and get things corrected.
July 9, 2021
So easy to use and personally, I think it's far superior than constant contact. The tech ability is far greater which will come with a learning curve, but once things start to click, you'll look at your old email service like it's from the 50s. Worth every penny!
July 7, 2021
I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.
Hey there! Totally hear you, that sounds frustrating. Our team should have already been in touch about getting that call scheduled. We love our Australian customers and look forward to getting you up and running.
July 5, 2021
I have had a good experience starting out and look forward to using the features included. I am happy with how well the integration went with my Shopify store.
Using app
About 17 hours
Total reviews
2
Average rating
5.0
July 3, 2021
I'm a small start-up and the free version of Klaviyo really helps me to provide professional looking emails and tools while I'm in the building phase. Totally recommend!
June 25, 2021
Great app, lot's of functionality and a great support team. Would highly recommend. The segmentation options are great.
June 25, 2021
Easy and Intuitive interface - Used it for the first time and it was easy breezy. Really loved the flow and options that it offers
June 23, 2021
I recently fired Mail Chimp and had to find another company quickly. Klaviyo was recommended and I am very happy with the switch. It is intuitive to use with good tutorials for support.
June 17, 2021
Excelente, desde que he incorporado Klaviyo no puedo vivir sin él. Me facilita la vida, sus automatizaciones son lo más
June 4, 2021
I just started using Klaviyo this week and I have to say it's incredible easy to use. Love the automated features and templates. It's completely plug and play!
June 1, 2021
The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.
May 31, 2021
Hands down, this is the best email marketing app on the planet. Even if you don't know what you're doing. The pre-built flows are a game-changer. I highly recommend this app to anyone how wants to make email marketing easier
May 21, 2021
Absolutely top notch customer service. Above and beyond, friendly and polite, across the board. Ta very much
May 21, 2021
This app is well marketed, and go to tool for e-commerce email marketing. However be cautious that installing klaviyo shopify app and inserting their .JS to your store it takes 15 website speed points out of 100 possible speed points. Our developer pointed this out that klaviyo app inserts a ton of not needed stuff to the site that kills the speed performance score of the site. WE ran a test where we removed their .JS from our store and our google speed insights score went from 20 to 35... Klaviyo please fix this
May 18, 2021
Creating email flows is super easy with Klaviyo. By far, this is the best tool I've used in my Shopify store.