Klaviyo: Email Marketing & SMS

May 21, 2021

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

Jan. 21, 2021

I spent hours creating campaigns and when I needed to have it sent for at a very specific time- it did not let me and said there is a bug they are fixing at the moment. Super frustrating

Jan. 19, 2021

Amazing tool!!! Help you to connect with customers and manage all sort of campaigns!! A MUST HAVE!!!

Jan. 19, 2021

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

Jan. 7, 2021

The drag and drop feature on both the automated flows and the email template has been very easy to use. Took me a few days to get the full platform all figured out but once I got passed the learning curve it's been awesome. I would definitely recommend Klaviyo to anyone.

Dec. 30, 2020

SO much more functionality than Mailchimp! This app allows me to set up custom flows that make me feel like I'm connecting with my customers a lot more closely - I would highly recommend for any ecomm store!

Jan. 11, 2023

Wow! This is an extremely powerful email marketing platform. The automation flows are really incredible. Set 'em and forget 'em. It's like hiring a workforce of robots to help you collect extra $$$ that could have slipped away (and often do). Highly recommend this!! Update: Klaviyo support is badass awesome!!!! Fast, helpful. They care. An app I actually don't mind seeing appear on my credit card bill unlike many others.

Dec. 28, 2020

Great functionality & flexibility. Has been easy to learn to use if you put the time in. I highly recommend it!

Dec. 23, 2020

I used this app for the first time today and so far I´ve had a great experience. I highly recommend it

Dec. 23, 2020

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously? The upside is, the onboarding manager and account manager was very helpful and nice.

Dec. 18, 2020

Loving Klaviyo! It's a bit overwhelming at first, but there are lots of video tutorials out there to get you going. Love that it's free to start with, until your list has grown. By then, you should be able to afford to pay for it!

Dec. 14, 2020

I like using it. Easy to implement. Starting to use it more often, getting used to it and exploring posibilities. Powerfull tool.

Dec. 14, 2020

I love Klaviyo and I especially love the personal service they provide. Highly recommend if you are serious about your email marketing.

Dec. 10, 2020

Cool! Many templates and flows that are pre-set, so I can use it immediately. And drag and drop is easy

Dec. 9, 2020

It's a bit new for me, but I just launched a new campaign and once I learned the tricks, it went great! Keep up the good work!

Dec. 9, 2020

Everything works great at the moment.. I have two flows and a campaing going on.. Great job to the klaviyo team

Dec. 8, 2020

The app and staff are top and great. I had and have many questions and they are always helping me which is for me the most important thing.

Nov. 30, 2020

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.

Nov. 27, 2020

Locked out of my account. Can't access the live chat and no response from the email that was sent!!! Will Update if issue is ever resolved. The issue has been resolved. Thanksgiving break had the support team playing catch up. Very helpful once I was able to speak with someone.

Nov. 26, 2020

Great piece of email marketing software. Easy to use, fast learning curve, and very efficient on segmentation. The onboarding team was also great. Worths every penny.