Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,572
chart
#2,270
All reviews
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Aug. 25, 2025
Klaviyo is extremely expensive, yet their support feels arrogant and useless. Instead of solving real issues, the support team seems focused on closing tickets with vague answers and tricks to push you away. Meanwhile, the platform creates massive problems. In our case, customers abusing discount codes and causing endless order headaches. For nearly €500 a month, this is unacceptable. Shopify Email is not only €500 cheaper per month, it also works much better.
Thank you for sharing your experience with Klaviyo. We certainly don't want you to have a negative experience with our support team, and want to ensure your issues are resolved. A member of our Support Leadership team will be following up with you via email.
Sept. 3, 2025
campaigns truly helped with engagement and actual clicks to cart!
We love to hear this! Glad that you're seeing engagement from Klaviyo, and thanks for the 5 stars!
Aug. 22, 2025
Es la mejor aplicacion en version gratuita, imaginese lo que puede hacer en la version paga. Lo recomiendo al 1000/1000 si quieres obtener mayores resultados en tus ventas
Aug. 22, 2025
Klaviyo is one of the best omnichannel marketing platforms I’ve used. It integrates seamlessly with Shopify and countless other platforms. It's simple yet powerful with endless ways to engage customers while following (and also training on) built-in industry best practices. The onboarding experience was excellent. Highly recommended.
It's awesome to know that you're having such a positive experience with Klaviyo! Thank you for the 5 star review!
Aug. 22, 2025
Extremely efficient platform, advanced tech software and fantastic support overall.
Thanks so much for your 5 star rating! We appreciate it!
Aug. 21, 2025
I find it hard to imagine that Klaviyo, a major company, could create an app so riddled with bugs. My emails couldn't get customers to my website, a feature that even a $5-a-month email marketing app could provide. But in the eyes of Klaviyo's software engineers, this was an insurmountable obstacle. This was an unforgivable mistake. Klaviyo's new feature required me to enter my phone number before logging in. I don't understand which incompetent engineer came up with this.
Thank you for your feedback. Our team is eager to work with you to resolve your issue, and we encourage you to continue to work with us in your open ticket! We definitely want to ensure that this is resolved as soon as possible.
Aug. 20, 2025
Great app. Very easy to use.
Thank you so much for the 5 star review!
Aug. 20, 2025
Klayvio is working just fine for Road Dog Coffee Company. Allowing us to capture the attention of supporters is huge for any brand, especially the mission driven model of RDCC. We are Americas coffee supporting trucking. You purchase, we give back. We serve coffee to anyone who supports trucking! roaddogcoffee.com
Thanks so much for the 5 star review! Gonna have to try that coffee! ☕️
Aug. 20, 2025
Definitely recommend. Very intuitive to use, and always evolving and improving.
Thanks for the 5 star review! We appreciate it!!
Aug. 20, 2025
Klaviyo has been a game-changer for our Shopify store! Setting it up was seamless, and the integration with Shopify works perfectly. I love how easy it is to create professional-looking email campaigns with their drag-and-drop editor, while still having the flexibility to customize with advanced features. The automation flows (like abandoned cart, welcome series, and post-purchase follow-ups) run smoothly and save us so much time. On top of that, the customer segmentation tools are extremely powerful — we’re able to send highly targeted campaigns that actually convert. Since switching to Klaviyo, we’ve seen a clear improvement in both engagement and sales. If you’re running a Shopify store and want to take your email marketing to the next level, I highly recommend it.
It's really awesome to hear that you've seen so much success since moving to Klaviyo, and that setup has been so easy! Thank you for the 5 star review!
Aug. 19, 2025
Best email marketing tool
Thanks so much for the 5 star review!
Aug. 18, 2025
Charged me £75 gbp despite cancelling then wouldn't allow me to access to use the service for the month i paid for. Not user friendly on iphone only laptop.
Thank you for the feedback. We'll be following up with you via email to ensure that this situation is sorted out.