Klaviyo: Email Marketing & SMS

Sept. 15, 2019

the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any email, instructions VERY unclear, and they take advantage of all the users using Shopify in "auto-mode" installing and uninstalling and no need to think about it anymore, completely disappointed.

Sept. 13, 2019

This is so much better than mailchimp! I use it a lot and get great results - I used the free version for a while - but was soon convinced the pretty heavy price plans were worth it!

Sept. 13, 2019

Easy to use app with very nice features. I use it for my Shopify Newsletters and it works really well.

Aug. 26, 2019

Super easy to install and use. Importing contacts from mailchimp was a breeze and the interface is easy to understand and use, and I'm not an expert. Highly recommend.

Aug. 25, 2019

Waste of time. App doesn't install properly. Uses Google image verification which doesn't appear to work properly. Won't allow password reset. Exceptionally frustrating experience.

Aug. 20, 2019

I had high hopes but am very disappointed. I really hate Mailchimp and I needed something much better. When I first talked to Klaviyo (before I paid $400 fee) they were super nice, friendly and helpful. As soon as I paid my rep (Kaleigh) forgot to send me an invite to a conference call and didn't even schedule me in. I was sitting there like an idiot trying to get a hold of her because my entire schedule that day (a very busy day) revolved around that phone call. Finally she got on the phone and was rude and passive aggressive throughout that entire call and just tried to get rid of me because she double booked other calls. I almost canceled my subscription at that point. They gave me a different rep (Alex) who actually was quite amazing - so helpful, knowledgeable, super friendly, hard to believe both people work for the same company. So I made a mistake of not canceling my subscription. Today I was trying to create my first campaign and already ran into issues. I don't like to use the word ugly but I can't find anything else to describe their email templates. Just hideous. Even mailchimp was better. Very disappointing. I tried talking on their chat support (because even for $400 a month you don't get to talk to them on the phone) and Sammy - the person who was helping me was apparently from team Kaleigh - another passive aggressive jerk. I am going to speak to Omnisend today about switching because I have just had it with these guys. Which is too bad because I think they have a lot of good features (automation, segmentation, etc. etc.) and they have at least one competent product specialist (Alex) but in general UI is not that great and I don't see why I need to pay so much money just to have someone be so rude to me. I can get it for free.

Aug. 15, 2019

The gold standard when it comes to e-commerce marketing. We've used a few different companies before, if you're selling physical goods, Klaviyo is the best hands down.

Aug. 14, 2019

I was hearing about Klaviyo from several successful peers, and at the same time, disenchanted with our declining mailchimp performance. I made the switch and WOW to the deep customization. A lot of great tutorials & the platform is very user friendly.

Aug. 13, 2019

So far I am really liking the features and ease of use, better than Mailchimp. I recommend it to small business owners.

Aug. 8, 2019

NOT A GREAT SUPPORT .... AFTER ONE WEEK , WE STILL DO NOT KNOW , THEIR PRICING - WEHAVE REQUESTED SEVERAL TIMES ... VERY ODD NOT TOO PROFESSIONAL , TO SAY THE LEAST AGAIN , WE HEARD GOOD THINGS - BUT UNABLE TO OPEN THE PAGE WITH THE PRICES

Aug. 7, 2019

I feel as though it's the best email marketing platform that's not fully native in-house code. It takes a bit to get used to but I definitely appreciate the features. The customer support is great. Thank you!

Aug. 7, 2019

Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned

Aug. 6, 2019

Better than mailchimp, well done Klaviyo. We've migrated over and are enjoying all the extra features for clever email segmentation for tailoring our messages for our customers.

Aug. 5, 2019

We're new to using this app, but so far we're pleased with it's ease of use and integration. We merged from Mail chimp via shopify, which we actually had difficulties with, so have found this app much easier to navigate. We haven't started much work with flows yet, but all looks easy enough..and offers good functionality. The drag and drop template options are great, and was quick to get a good looking newsletter completed and sent. So far, so good..especially considering we're on the freebie plan.

Aug. 3, 2019

I have been using this app for a couple of months now, and it is very easy to setup and understand. I have created an email campaign and a welcome series email flow. I really love how easy it is to bring products into templates directly from Shopify catalog. I also really like the endless amount of analytics available!

July 31, 2019

I've only set up one email so far, but I am more than happy with all the other features that are available. The possibilities are endless with Klaviyo!

July 11, 2019

We have just started on email marketing, and the Klaviyo app is excellent to use. Feature rich in every sense, and intuitive to work with.

July 10, 2019

I've just recently started using the Klaviyo app. I'm finding it easy to learn, wonderful resources and really fast and helpful support! I'm going to enjoy using it for sure!

June 23, 2019

This is so much better than the last program app we were using. Anyone thinking of switching to this app, you will not be disappointed. It so streamline, professional and easy to use. Our emails look so much better. As a business owner your time is the most valuable thing. This program helps you grow your business with very little study and learn time invested. We would highly recommend this app for any business. Thanks Klaviyo for making a great product that conveys professionalism!

June 22, 2019

We switched to Klaviyo for Simone Walsh Jewellery after the Mailchimp break up with Shopify. We couldn't be happier so far. Customer support from Klaviyo has been excellent and we're especially pleased with how detailed we can get with segments and flows (automations) compared to Mailchimp, along with very easy Facebook audiences integration.