Klaviyo: Email Marketing & SMS
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Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C. And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).
Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!
Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted. The app is difficult to remove and customer service is bad.
Thank you for sharing your experience. We apologize for the difficulties you encountered and the delays in resolving the issue. Your feedback is important to us, and we're actively working to improve. Please reach out to us directly if you need any further assistance.
Good company, good staff, good tool.
Agreed! Thanks for the shout-out to our team and APP. We're here whenever you need us!
Excellent, and support is very fast
Hey! thank you for the 5-star review.
A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.
One email at a time! Glad you are having a great time using the APP and being able to connect with your customers seamlessly.
Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool. For anyone else reading, we have a developer portal https://developers.klaviyo.com/en Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
Klayviyo's support team is very helpful, and they are a force that has grown immenly.
Très bien pour la gestion d'email et faire grossier sa mailing list. Les modules sont bien structurés et l'aide en ligne est assez fournie
Klaviyo is an essential tool. I like how easy creating emails is. On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more. I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.
Super application, je le recommande !
Ist ein Emailtool das ich voll empfehlen kann und ich habe es seit 2-3 Jahren im Einsatz. Funktioniert gut, ich kann Kampagnen und Flows generieren ich bekomme Support wenn ich es brauche. Die Integration mit Shopify ist auch problemlos.
Brilliant support for any integration issues
Klaviyo's customer support is fantastic! They were so helpful when I needed assistance with my email campaigns. Knowledgeable, patient, and friendly - they made the process smooth and easy. Highly recommend!
Easy to use and great online support
If you're up for a bit of a learning curve, Klaviyo can be a game-changer for your business. Dive in, get your hands dirty, and you'll soon see how its features can really help your business take off. Stick with it, and before you know it, you'll see the rewards rolling in as Klaviyo's automated processes start working their magic for you.
Alex W from the Klaviyo team is amazing! So quick to respond and solved a problem that we had for over two weeks straight away! Love it!
Great experience and easy to use
Klaviyo is good except one major disadvantage. I am very disappointed that it cannot generate "Buy X Get Y" type coupon code. This is a very very common type of discount code and it can also be generated in Shopify. However, if i generate in Shopify, then, i cannot set a limited time offer in the FLOW. I really hope Klaviyo can solve this issue in the very near future. Then, i will add the review stars back.
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