Klaviyo: Email Marketing & SMS

I just switched from Mailchimp and this is way better. The only thing I liked better about Mailchimp was the price, but Klaviyo integrates much better with Shopify. So far I find it easier to automate flows, collect data, and design e-mails for scheduled sending.

Solid... Pretty much industry standard and lots of helpful features like automatically generating unique discount codes

And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh. And then....nothing happens. Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.

Tried several others, including MailChimp and Omnisend. This one is a little more expensive, but well worth it. Great support (much much better than the others), no nanny filters on your contacts (leaves role based addresses alone, for instance), and allows multiple lists that can be subsequently segmented. Haven't tried the automations, yet, but they look good and easy to use.

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

I spent hours creating campaigns and when I needed to have it sent for at a very specific time- it did not let me and said there is a bug they are fixing at the moment. Super frustrating

Amazing tool!!! Help you to connect with customers and manage all sort of campaigns!! A MUST HAVE!!!

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

The drag and drop feature on both the automated flows and the email template has been very easy to use. Took me a few days to get the full platform all figured out but once I got passed the learning curve it's been awesome. I would definitely recommend Klaviyo to anyone.

SO much more functionality than Mailchimp! This app allows me to set up custom flows that make me feel like I'm connecting with my customers a lot more closely - I would highly recommend for any ecomm store!

Wow! This is an extremely powerful email marketing platform. The automation flows are really incredible. Set 'em and forget 'em. It's like hiring a workforce of robots to help you collect extra $$$ that could have slipped away (and often do). Highly recommend this!! Update: Klaviyo support is badass awesome!!!! Fast, helpful. They care. An app I actually don't mind seeing appear on my credit card bill unlike many others.

Great functionality & flexibility. Has been easy to learn to use if you put the time in. I highly recommend it!

I used this app for the first time today and so far I´ve had a great experience. I highly recommend it

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously? The upside is, the onboarding manager and account manager was very helpful and nice.

Loving Klaviyo! It's a bit overwhelming at first, but there are lots of video tutorials out there to get you going. Love that it's free to start with, until your list has grown. By then, you should be able to afford to pay for it!

I like using it. Easy to implement. Starting to use it more often, getting used to it and exploring posibilities. Powerfull tool.

I love Klaviyo and I especially love the personal service they provide. Highly recommend if you are serious about your email marketing.

Cool! Many templates and flows that are pre-set, so I can use it immediately. And drag and drop is easy

Everything works great at the moment.. I have two flows and a campaing going on.. Great job to the klaviyo team

The app and staff are top and great. I had and have many questions and they are always helping me which is for me the most important thing.