Klaviyo: Email Marketing & SMS

I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.

Klaviyo has been fantastic growth and revenue tool for our store. Great all around product. The summer release of the email editing interface changes are the only knock to 4 stars verses 5 stars. Some aspects of the new editor interface are a step forward while several seemed rushed and not as successful and easy to use as previously.

The app is good, but it is very expensive, and they are always trying to scam more money out of you in sneaky little ways. It is designed to grow your bill over time. For example, unsubscribed and bounced emails are suppressed, but they often still sit in your total profile count unless you actively clean your database. It is very hard to mass-delete users.

Not only does Klaviyo have a very high level of functionality and analytics capability, I have always found the live support team to be extremely patient and helpful when I need to troubleshoot an issue. They really know their stuff and help walk you through any difficulties. Always a great experience.

This is about day 90 of a switch from Mailchimp. While Klaviyo appears to have more long term potential and a more transparent (but more expensive) pricing structure, it also appears that some functionality is still in beta. For example, I continue to struggle with abandoned and add to cart flows triggering properly. We are a SMB and my sense is that this product may be best suited from larger firms with dedicated marketing teams. I will remain with them for now simply that the cost of switching back to the Chimp is high. Then again, it might just be me.

I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

After over a year using the Klaviyo service and app, I would recommend avoiding it completely. They "assigned" a person to help with the account that does nothing to help and only refers us to "support" and has done nothing to add value. There are much cheaper solutions that do the same or better than Klaviyo. It is way overpriced and under performs.

We absolutely love using Klaviyo. It has been a game-changer. The support is really helpful, and we also enjoy attending the master classes.

We made the switch to Klaviyo last year and haven't looked back since. It's got absolutely everything we need and it's much easier to use than our previous email service. On top of the standard email marketing tools, the analytics, customer service and trainings are all super helpful. Very glad we made the switch.

Great app and great customer service, best app for flows automation and audience targeting. Maybe its expensive.

I love how easy Klaviyo is to use. I also love the instruction they provide as well as how the program continues to grow with the industry.

I use klaviyo app for may marketing emails and is the best for my business, only with Klaviyo 50x ROI from email in one month, Thank you Klaviyo Team

Klaviyo is the best email and sms automation platform for Shopify. There's no questions about it! We have been able to grow our user base and drive significant revenue during the past year through Klaviyo.

Great app!!, 100% recommended... my business is getting bigger, I'm using it so much now. Thank you Klaviyo!

Great app. I love the ease with which we can design mailers, and the metrics that are offered are easy to digest.

Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.

Best email marketing app there is. Use it daily for so many things. Highly recommend over any other email marketing software.

Easy to use and really helped skyrocket my business. If you aren't doing email marketing you should- and it should be with Klayvio!

Klaviyo is the best email platform for store owners. The investment in Klaviyo is the best ROI for a marketer.