Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,573
chart
#2,270
All reviews
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May 11, 2025
increased our retention rate from 6% to 46%
We love to hear it!
May 8, 2025
Klaviyo is great and easy to use. The only thing I will say is when they do updates, really helpful features tend to disappear, which is slightly annoying. Thats the only reason its not 5 star
Thank you so much for your thoughtful feedback - we will make sure to pass this along to our product team!
May 7, 2025
easy set and synching contacts to start using email/text campaigns.
Thanks a bunch for the 5 star review!
May 7, 2025
Heel fijne intuïtieve app. Die een hoop ontzorgd.
We zijn blij dat je Klaviyo leuk vindt! Bedankt voor de 5 sterren!
May 6, 2025
Great customer service!
Thank you for your positive review! :)
May 5, 2025
Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge. Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on May 3rd, applying it to the next billing cycle. This is not just careless—it’s outright deceptive. What was worse: I contacted to the support and asked for a refund of the $25. They refused. I seldom write a negative review of any business. Klayvio is just absurd. I just hope that any small business owner can find a good alternative. If you do, feel free to share it. I am going to share this post on Reddit as well.
Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any additional questions or concerns you have.
May 3, 2025
Una herramienta muy integrada a Shopify que funciona muy bien y es fácil de gestionar. Tiene un buen servicio al cliente.
¡Muchísimas gracias por tus amables palabras y por la reseña de 5 estrellas!
May 2, 2025
Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
May 2, 2025
I can't contact suport says my plan doesn't allow to contact support, and i want to move to the next plan of 20$ as say here, but while i click on upgrading my plan only find one option to pay 150$/M
Thank you for sharing your feedback with us. When upgrading from a free to a paid subscription, you will need to choose a plan that can hold the amount of active profiles currently in your account. In order to move up to the $20/month plan, you'll need to suppress active profiles, in order to be under the 500 profile limit that the $20/month plan provides. It's always a good idea to suppress profiles you're not emailing, as suppressed profiles do not count towards your active profile limit. We recommend taking a look at our help article here, which explains this process in detail: https://help.klaviyo.com/hc/en-us/articles/24263920096027
May 1, 2025
Muy fácil de configurar y personalizar.
¡Gracias por la reseña de 5 estrellas! ¡Lo apreciamos mucho!