Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,573
chart
#2,270
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Feb. 10, 2025
Klaviyo recently sent an email to say that starting February 18, they will change their pricing policy from emails you sent to ACTIVE profiles that you have. Making my current plan 8 times more expensive than what it was before. I was sending emails to 5000 people only but have 30,000 active profiles. I contacted support about 3 tims to try to understand who those 30,000 people were exactly. One staff from the support tells me in order so know if they are good emails, you should make a test and send an email to everyone and than create a segment to be able to find the inactive profiles that I should delete. I did that. Automatically Klaviyo charges me 800$ (I was paying from 60 to 100$ per month for the last 4 years). I contacted support again to understand and lower my plan. I asked for a credit which an agent called Naranjini confirmed that she will give me. I was able to lower the active profiles from 30k to 15k within a week. This was really time consuming for me. Than Naranjini told me to take my time to clear up my list because I was really busy with the daily operations of my business and that the credit will be appled anyways. The ticket opened by Naranjini got closed automatically so I cannot contact her again to follow up with the credit. So I have to open another ticket with someone else and reexplain the whole story. I did it. Than it got transferred to billing. A guy called MATT sent me an email saying that I now do not want to reduce my plan (WHICH IS COMPLTELY FALSE) and because of that no credit will be applied. He is not aware of the isue and has not read my conversaton with Naranjini. In the email he tells me I am using 30k profiles now. Which is also wrong because I have 15k profiles in my account at the moment. He has not taking my request seriously, has not read anything and changes completely from what Naranjini had told me in the chat transcript. After more than 4 years of being a loyal customer, Klaviyo just lost me ... Im going elsewhere
Feb. 9, 2025
This app is great and helps you set up email and SMS with no hassel
Thanks so much for your 5-star review!
Feb. 9, 2025
Great experience and easy to use. Love how I can do it on my own without having to contact several people to get started.
Thank you for the 5 stars! We're glad you're finding Klaviyo easy to use!
Feb. 7, 2025
I have recently introduced email mkt to my ecommerce and Klaviyo is making the whole process really easy. It's platform is really easy to use and they have resources and tips to answer every question while keeping it really human and personal.
Thank you so much for this review! We're always happy to help you achieve your goals in any way we can!
Feb. 7, 2025
First class! Great Support
Thanks for your review, and giving our support team a shout-out!
Feb. 7, 2025
Lättarbetat och intuitivt med funktioner som hjälper oss skala
Tack för den 5-stjärniga recensionen! Vi är glada att höra att våra funktioner hjälper ditt företag.
Feb. 7, 2025
Great app and even better support.
We're happy to hear that our support team's helping you out! Thank you for the 5 stars!
Feb. 6, 2025
Bin sehr zufrieden mit der Handhabung und es gibt gute Vorlagen.
Vielen Dank für die 5-Sterne-Bewertung!
Feb. 6, 2025
User friendly, love it!
We're happy to hear you're loving Klaviyo! Thanks for leaving a review!
Feb. 6, 2025
muy bien, el asistente me ha ayudado a entender mejor lo que queria hacer con mis perfiles activos y me ha creado un segmneto para confirmar mi decision
Muchas gracias por las 5 estrellas! Nos alegra saber que nuestro equipo de asistencia te ha ayudado!
Feb. 5, 2025
The best at what they do, great campaign flows.
We appreciate the 5 stars! Glad you're liking our campaigns and flows.
Feb. 5, 2025
Great app. User friendly.
Thanks for the review! Glad you're loving Klaviyo.
Feb. 5, 2025
They got greedy! I've been their customer since 2017, and I only send emails every now and then. My only use for Klaviyo is their flows and email forms to automate my business for $25 per month, which includes a 5,000-email allocation. I have 17,000 email subscribers, but I'm not a heavy sender—I only send emails during holidays and sales. Now, their recent change is forcing me to pay $400 per month—a massive jump from $25—just because of active email profiles. What a shame. They got greedy. I'm now in the process of switching to a new email provider, and I'm sure there are better options out there. Goodbye, Klaviyo. Hopefully, you rethink this long-term decision because you're losing loyal customers like me.
Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Feb. 4, 2025
Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.
So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.