Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,597
chart
#2,407
All reviews
Review RSS Feed
Feb. 26, 2025
Been using them for over 3 years. Between the price changes and the declining customer support, not to mention the LOW deliverability that they have, it is not worth it -- save your money and go elsewhere.
Thank you for your feedback, Reina. We're sorry to hear that you've had a negative experience with Klaviyo recently. Our Support Leadership team has reached out to you via email directly, in order to address these concerns and help improve your experience with Klaviyo.
Feb. 27, 2025
I can't believe they are starting to bill based on "active profiles" instead of emails / sms sent. What an absolute money grab that doesn't help businesses grow! Limit Customer / Merchant Growth = Limit Klaviyo's Growth. Not sure why that isn't straight forward. Going public for them was a mistake if this is the direction they chose! Come on Klaviyo! Get it together or lose a lot to your competitors.
Our long-standing email pricing model has been based on the customer profiles. Klaviyo exists to allow you to understand your customers and maximize your relationships with them. The more engaged your audience, the more your business grows. That’s why we firmly believe value lies in the customer profile. Read more about our view here: https://www.klaviyo.com/blog/pricing-philosophy .
Feb. 26, 2025
The worst experience as a business owner who is new to email marketing. Everybody was saying how great this company is so I didn't hesitate to give it a try. I wasn't able to figure out how to create my signup flow. I must comply with GDPR so I wanted to ask support. Well, you have no live chat support on the free plan (we are living in 2025), so I paid for the basic email plan. I contacted their support team on several occasions and I can confidentally say that their support team is the worst I've ever seen. They did not even understand my questions (or didn't even try and just gave me an unrelevant answer). After 3 days of trying and getting nowhere with their "support", I asked for a refund. They told me that a refund is not possible as Klavyo is already processing my data and it costs them money as well (1 signup sequence in draft mode). "Per our Terms of Service, we cannot process a refund for subscriptions that were not canceled or downgraded prior to their proceeding billing cycle nor for non-usage - as it still costs Klaviyo to host your data." So basically, they take our money but don't bother to hire a support team that is actually decent. Well done! People talk about how intuitive it is... Well, not if you are a beginner. I switched to their biggest competitor (who has live chat support on a free plan and is actually very good) and their app is way more intuitive and user friendly. Maybe Klavyo is good for you if you already know what are you doing but if you are a beginner and rely on support, don't even bother.
Thank you for the feedback. We always want to make sure that you're having a positive experience with Klaviyo, and that it's easy to use. We're sorry that this didn't happen in your situation. Our Support Leadership team has reached out to you and is eager to work with you directly on this.
Feb. 25, 2025
Should have setup on Klaviyo from day one. Moved away from Omnisend due to missing features and email chains not dynamically updating prices when products were updated... criminal. Klaviyo jus feels more well thought our and works better all round, very happy with the change and absolutely worth the extra cost. Our statistics are all up!
Thanks for the 5 stars! And thanks for moving over to Klaviyo too! We're always working hard to help provide the best experience for you and your customers.
Feb. 24, 2025
Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month.... update: Opened a second support request and again closed without being contacted....wow...smh.
Thanks for providing your feedback; We're sorry that you had a negative experience with support. I see that you have an open ticket with us, and a member of our support team reached back out to you via email on Monday. They'd be happy to answer any additional questions or concerns you have regarding Klaviyo's pricing. If you respond to their email, we'll be sure to get back to you as soon as possible.
Feb. 23, 2025
Amazing, Revenue has increased and customers who didn't purchase in the past were back to purchase
So glad to hear this! Thank you for taking the time to share your thoughts.
Feb. 23, 2025
Great App for marketing and SMS.
We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.
Feb. 23, 2025
Best service
Thank you for your positive review - we're so glad you've had a positive experience so far!
Aug. 21, 2025
Very nice support and app. I highly recommend
Thank you for the 5 stars! ⭐
Feb. 21, 2025
best CRM so far for D2C
Thank you for your positive review!
Feb. 20, 2025
Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!
Thank you for the 5-stars! We will make sure we pass along this positive feedback to Adam!
Feb. 20, 2025
I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!
Thank you for taking the time to give us a review! We will make sure to pass along this positive feedback to Pete :)
Feb. 19, 2025
I could not be more happy with the integration between Shopify and Klaviyo. It is literally life changing for our gorgeous 'little corner store' in Normanhurst, Sydney. Thank you!
Thank you so much for your thoughtful review! We're so happy to hear that it has benefitted your store 😊
Feb. 19, 2025
I've been using Klaviyo for three years, but I'm switching to Shopify Email due to their recent cost structure changes. The pricing has become unreasonable, especially for small and mid-sized businesses. There are more affordable options that offer similar functionality without the excessive costs. I’d recommend others consider alternatives to avoid the unnecessary expense. Speak with your wallet. Klaviyo's price hikes are unacceptable.
Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.