Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,369
All reviews
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Sept. 27, 2024
4 days of working to set up a simple landing page with an email capture form and an automated redirect after submission. Experience so far: - form editor is terrible - forms are not responsive across desktop to mobile (and editing for two platforms in the editor is a not usable) - limited logic capabilities moving through form submission flow - forms not saving consistently (it has been random for the past several hours) - forms not saving to designated lists - backend and admin is really unsophisticated and illogical - support (email, free plan) is slow, typically get the ticket closed type of support. In fact, in the past 36 hours, I have twice waited 12+ hours for a response and when the responses finally came I was called Nick and Kate (neither are my name) and the answers were not for me. I had to submit a second ticket to get a response to my first one. I could go one. There is a reason why over 10% of these ratings are 1 star So frustrating because I am now looking for a new solution to what should have been an easy requirement to solve
Sept. 27, 2024
No support after starting to use paid version. We had technical problems and could not activate any features. Support was unresponsive, did not help to solve any issues, not even freezed the subscription until WE solve them.
Sept. 26, 2024
Sept. 25, 2024
I felt overwhelmed and had absolutely no idea how to clean my list, or send newsletters and basically needed help every step of the way. Klaviyo support team were fantastic, they made everything so easy to do and understand. Highly recommend this app :)
Sept. 23, 2024
Terrible customer service. Goes in circles. Very unhelpful people answering tell me why things are the way they are. The way they are isn't working...
Thank you for sharing your feedback, and we're sorry to hear about your experience. A member of our support leadership team is reaching out to you directly via the support ticket thread to ensure your concerns are addressed. We value your input and are eager to hear more from you to resolve the issue.
Sept. 23, 2024
Klaviyo makes it easy to setup our automations. Easy to use as well!
Thank you so much for the 5-star review. We agree our flows are top notch.
Sept. 23, 2024
We are loving Klaviyo Email Marketing & SMS. I am not the best at sending emails. Mostly because I don't know what to send, but I noticed that when I looked at my calendar view it gave my ideas for emails and SMS messages as well as task to do inside my business operations such as monitoring inventory and planning future campaigns and more. They are the best I've used so far.
Thank you so much for the wonderful review! We love reading this, and you're absolutely right—when email and SMS come together, they’re unstoppable. We're thrilled Klaviyo is helping you with ideas and business operations. Keep up the great work!
Sept. 21, 2024
Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform
Sept. 20, 2024
Easy set up, easy to use.
Thank you so much for the 5-star review.
Sept. 20, 2024
absolutely incredible help!! I appreciate the patience and quick responses to get my issue resolved
Thank you for the wonderful review! We’re always here to assist if you need anything—don’t hesitate to reach out.
Sept. 19, 2024
Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!
Sept. 17, 2024
Sept. 17, 2024