Klaviyo: Email Marketing & SMS
Power smarter digital relationships with email marketing & SMS
Rating
4.6
feedback
2,741
chart
#1,709
All reviews
Rating Breakdown
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Aug. 19, 2024
The interface is very easy to navigate and the customer service was very quick, I'm quite impressed so far.
Aug. 19, 2024
Good software and Dalu I in customer service has been really helpful in helping me understand inactive profiles and how to suppress them when not needed.
Aug. 18, 2024
The platform is amazing -best out there .really happy with how it performs and ease of use . Love the courses . 5 stars BUT the support is lacking .very very slow, limited weekend response , no phone number. Urgent issues when you can’t get into your account -took days to get a response ...very stressful when your business is running through it to not be able to ring , or have any online chat . Fix this and you’ll get 5 stars ⭐️
Aug. 18, 2024
So simple and easy to use, once set up it does all the work for you. I have recovered so many abandoned carts it pays for itself.
Aug. 17, 2024
What kind of junk software, if you want to upgrade your plan, you can't upgrade it.
Aug. 16, 2024
User friendly and easy setup. Received guidance with a devoted team member has allowed for a seamless integration. Highly recommended.
Aug. 16, 2024
Aug. 16, 2024
Love how deep the integration of Klaviyo with Shopify goes. It makes triggering emails based on customers' shopping behavior more robust and personalized. I rely on Klaviyo heavily to understand our customers as a lot of Shopify data is fed into Klaviyo and it is really easy to use Klaviyo to get analytics. It also helps that Klaviyo has similar deep integration with many other platforms.
Aug. 16, 2024
Aug. 15, 2024
If you ever get hacked, do not expect the customer support to help you. I have been using Klaviyo since 2021. Recently my account was hacked and after numerous emails to customer support, I have not received any help, other than them telling me that my account is not associated with the email I'm trying to use for my login. DUH ! That's the whole problem. It was changed. I will now have to uninstall this app, lose thousands of my customers emails, which I built up for the last eight years, as well as tell my bank to block these people from taking money out of my account. Thanks a lot.
Aug. 15, 2024
I am so pleased with this platform; this is just the beginning!!
Store
My Store
Using app
2 days
Aug. 15, 2024
If I could rate them a 0 I would. The process began great, i followed the steps to set up Klaviyo, and in the process accidentally selected to add the shipping banner at the top of my website. Once I was in the app I tried to remove the banner with no luck. I looked through all the settings, but as a first timer who's never used this app I had no idea what I was doing. I tried to contact customer service with no luck. There is no live chat with help and NO ONE answers the phone. I combed through the website and found nothing about sales banners or how to remove the one added. So I unintegrated the store, and it removed everything EXCEPT the shipping banner. The app is unintegrated and uninstalled and I am STUCK with a shipping banner for free shipping that I NEVER wanted in the first place. Called customer service 8 times and no one answered, the call hung up on me every time. I now have to go hire a coder to remove the banner. I am super unhappy. I run a business, and my client now has a delay on their website. Absolutely Unacceptable.
Aug. 15, 2024
The interface and features are really impressive, so too the pricing promoted with the app-store. Once you are using it and your member numbers get over a few thousand, the costs skyrocket. Then if you uninstall it, beware. The pop-up windows for my newsletter sign-up remain. Shopify could not assist and referred me to Klayvio. This problem is still yet to be resolved and creating a horrible user experience. I think if someone uninstalls it should be a clear and clean removal and not this level of entanglement and impact on users. I regret signing up in the first place.