Klaviyo: Email Marketing & SMS
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Thanks so much for the 5 stars!!
Thank you for the 5 star rating!
Thanks for the 5 stars! 🤩
Been using them for over 3 years. Between the price changes and the declining customer support, not to mention the LOW deliverability that they have, it is not worth it -- save your money and go elsewhere.
Thank you for your feedback, Reina. We're sorry to hear that you've had a negative experience with Klaviyo recently. Our Support Leadership team has reached out to you via email directly, in order to address these concerns and help improve your experience with Klaviyo.
I can't believe they are starting to bill based on "active profiles" instead of emails / sms sent. What an absolute money grab that doesn't help businesses grow! Limit Customer / Merchant Growth = Limit Klaviyo's Growth. Not sure why that isn't straight forward. Going public for them was a mistake if this is the direction they chose! Come on Klaviyo! Get it together or lose a lot to your competitors.
Our long-standing email pricing model has been based on the customer profiles. Klaviyo exists to allow you to understand your customers and maximize your relationships with them. The more engaged your audience, the more your business grows. That’s why we firmly believe value lies in the customer profile. Read more about our view here: https://www.klaviyo.com/blog/pricing-philosophy .
Thanks for the 5 stars!
Should have setup on Klaviyo from day one. Moved away from Omnisend due to missing features and email chains not dynamically updating prices when products were updated... criminal. Klaviyo jus feels more well thought our and works better all round, very happy with the change and absolutely worth the extra cost. Our statistics are all up!
Thanks for the 5 stars! And thanks for moving over to Klaviyo too! We're always working hard to help provide the best experience for you and your customers.
Thank you for the 5 stars! ⭐
Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month.... update: Opened a second support request and again closed without being contacted....wow...smh.
Thanks for providing your feedback; We're sorry that you had a negative experience with support. I see that you have an open ticket with us, and a member of our support team reached back out to you via email on Monday. They'd be happy to answer any additional questions or concerns you have regarding Klaviyo's pricing. If you respond to their email, we'll be sure to get back to you as soon as possible.
Amazing, Revenue has increased and customers who didn't purchase in the past were back to purchase
So glad to hear this! Thank you for taking the time to share your thoughts.
good
Thank you for the 5 stars! ⭐
Great App for marketing and SMS.
We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.
Best service
Thank you for your positive review - we're so glad you've had a positive experience so far!
Very useful app. It helps make more profits on my shop. I recommend it.
We love to hear this - thank you for your positive review!
TOP
Thank you for the 5 stars! ⭐
Very nice support and app. I highly recommend
Thank you for the 5 stars! ⭐
best CRM so far for D2C
Thank you for your positive review!
Thank you for the 5 stars! ⭐
Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!
Thank you for the 5-stars! We will make sure we pass along this positive feedback to Adam!
I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!
Thank you for taking the time to give us a review! We will make sure to pass along this positive feedback to Pete :)
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