Klaviyo: Email Marketing & SMS
All reviews
Review RSS feed
The best email marketing platform I've ever used. Also, their support is above and beyond helpful in training you on best practices to ensure email deliverability. I can't possibly recommend them enough.
I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so difficult to do!!! It shouldn't be so difficult to make a basic order confirmation email show the items ordered and the total paid... I will be leaving Klaviyo as soon as I can figure out how to migrate all my existing flows to a better platform.
Very smooth, lots of info out there on making the most of this platform
Works well and has great analytics and segments and is easy to build campaigns. Can get pricey as you grow particularly SMS is very expensive
Once you get your head around it all, it's all good - very easy for a beginner, thank you!
Thank you for the 5-star review.
Thank you for your review.
.
Thank you for the 5-star review.
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then. An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.
Hello, I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias [email protected], and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
Thank you so much for your review.
Highly recommend Klaviyo. It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better! The Klaviyo team are quick to reply, helpful and knowledgeable.
Thank you so much for the awesome review! We're thrilled to hear that setting up Klaviyo with your Shopify store was a breeze and that you’re loving the out-of-the-box metrics. It’s great to know our team has been quick and helpful too. If you ever want to explore more features or need anything else, feel free to reach out.
I am working with a really great ecomm group and they have templates that have been easy to import and work with.
Really easy to use and offers great options to communicate with my customers
For me this is the best email marketing platform. 5*
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.