Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,571
chart
#2,141
All reviews
Review RSS Feed
Aug. 29, 2025
I signed up for Klaviyo’s $20/month plan (500 profiles, 5k emails). On August 24th, I even received an official notice confirming that my $20 plan would renew on August 26th. However, Klaviyo automatically upgraded my account to a $125/month plan just because the system counted extra “profiles” that I never actively used. I only send around 5,000 emails per month — completely within the limits of the $20 plan. Yet I was told I must first pay $125 and then request a refund if I want to go back to my $20 plan. This is unreasonable and unfair. Klaviyo’s billing model is designed to trap you into higher tiers based on inflated “profile counts” rather than your actual usage. There is no option to opt out of auto-upgrade, and support refuses to prevent this from happening again. If you are a small business expecting predictable costs, be very careful. Klaviyo may automatically charge you far more than you agreed to without your approval.
Thank you for your feedback. A representative from our billing support team has reached out to you with guidance on how our billing structure works, and will be happy to address any additional concerns you have.
Aug. 27, 2025
Amazing, super flexible service with an outstanding support team at all times and in all situations. Thanks!
Thank you for the 5 star review and for shouting out our support team!
Aug. 25, 2025
Intuitive & super easy to navigate!
Thank you so much! We appreciate the 5 stars!!
Aug. 25, 2025
loving this app so far!!!!!
Thanks so much! We appreciate the 5 stars!
Aug. 25, 2025
Klaviyo is extremely expensive, yet their support feels arrogant and useless. Instead of solving real issues, the support team seems focused on closing tickets with vague answers and tricks to push you away. Meanwhile, the platform creates massive problems. In our case, customers abusing discount codes and causing endless order headaches. For nearly €500 a month, this is unacceptable. Shopify Email is not only €500 cheaper per month, it also works much better.
Thank you for sharing your experience with Klaviyo. We certainly don't want you to have a negative experience with our support team, and want to ensure your issues are resolved. A member of our Support Leadership team will be following up with you via email.
Sept. 3, 2025
campaigns truly helped with engagement and actual clicks to cart!
We love to hear this! Glad that you're seeing engagement from Klaviyo, and thanks for the 5 stars!
Aug. 22, 2025
Es la mejor aplicacion en version gratuita, imaginese lo que puede hacer en la version paga. Lo recomiendo al 1000/1000 si quieres obtener mayores resultados en tus ventas
Aug. 22, 2025
Klaviyo is one of the best omnichannel marketing platforms I’ve used. It integrates seamlessly with Shopify and countless other platforms. It's simple yet powerful with endless ways to engage customers while following (and also training on) built-in industry best practices. The onboarding experience was excellent. Highly recommended.
It's awesome to know that you're having such a positive experience with Klaviyo! Thank you for the 5 star review!
Aug. 22, 2025
Extremely efficient platform, advanced tech software and fantastic support overall.
Thanks so much for your 5 star rating! We appreciate it!