Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,356
All reviews
Review RSS Feed
Jan. 16, 2024
Ein E-Mail Tool, dass einem die wichtigsten Funktionen bietet mit einem wirklich sehr tollem & kompetenten Customer-Support.
Danke für deine positive Bewertung! Wir freuen uns, dass unser Kundensupport hilfreich ist. Bei weiteren Fragen oder Anregungen sind wir gerne für dich da!
Jan. 13, 2024
A must-have tool that helps with customer connection and the building of customer loyalty
We very much agree. Thank you for the review!
Jan. 12, 2024
There is a big email Google change by Feb 1st, 2024 so various things needed to be done . This time I found the Klavyio team very responsive, sending me help info and answering my questions which was very helpful, as I am not a tecky person at all. Normally Klavyio team answers swiftly, depending how busy they are. I recommend this platform but not always super easy to use for untecky people. At first I got concrete help to set it all up because reading lots of articles of "how to" is not always easy and time consuming when you want direct, things done swiftly.
Thank you for sharing your experience! We appreciate your feedback on our responsiveness during the recent Yahoo / Google email changes. We're glad to have been helpful in providing information and answering your questions. We understand that these new requirements may pose some challenges for those less tech-savvy, but we're here to assist. If you ever need direct and swift help, feel free to reach out. We're committed to making your experience with Klaviyo as smooth as possible.
Jan. 10, 2024
INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny. Klaviyo - please keep hiring amazing customer support people as you have been. Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support
Thanks for the incredible feedback! We're thrilled you find our customer support fantastic and Klaviyo worth every penny. We appreciate your loyalty after moving from Mailchimp. Rest assured, we're committed to maintaining excellent support as we grow. We're here for you whenever you need assistance.
Jan. 10, 2024
A little rocky of a start in the learning process. I think It's a great process but scheduling in time to really understand the interface is important and an investment. Would recommend for serious entrepreneurs
Thank you for sharing your insights! Your feedback is valuable, and we're continually enhancing the UI to ensure a more intuitive user experience. If you have any questions or need assistance at any point, feel free to reach out – we're here to help.
Jan. 9, 2024
Jan. 9, 2024
Using Klavyio since years and the features and support is absolutely great. A big recommendation!
Thanks for being a loyal Klaviyo user! Your big recommendation means a lot to us!
Jan. 4, 2024
I'm just getting to know this app, but I'm already blown away by all the possibilities and the support. I'm on the free plan and have access support via email only, but I get very detailed answers and guidance the same day!
Jan. 3, 2024
Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do. 1. First if you Bill in advance you should refund if someone gets back to you within hours. 2. Only the Account owner should have the power to increase 3x costs. 3. As a serious company you don't need 1 month to answer a customer. If you can use another Email App. Do yourself a favor and don't use Klaviyo. We will be definitely switching.
Jan. 2, 2024
The Klaviyo support team is the BEST support I have ever had for any app - EVER. The wait time is pretty much non-existent and the advisors have always been a massive help. They are extremely knowledgeable in their services and offerings. I spoke to Margot and they were incredibly helpful. 10/10!
Dec. 31, 2023
Super fast help and answers that fixed my problem straightaway. Even on New Year's Eve.
Dec. 22, 2023
Klaviyo's support team is the BEST support team I've ever worked with! If you have any issues at all, you can rest assured that they'll be able to help you quickly, thoroughly, and kindly.
Dec. 21, 2023
Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.
Dec. 21, 2023
Excellent product. Very intuitive to use and very flexible indeed. Chat support is absolutely excellent.