Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,356
All reviews
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Dec. 21, 2023
Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.
Dec. 21, 2023
If you dont have this for your store you are losing money, stop losing money, get Klaviyo.
Dec. 19, 2023
Klaviyo is the best, hands down!! We've tried a few, and this one facilities all of our needs. Their Customer Service is fantastic and there are so many ways to learn new things through their resources and classes. Best email marketing + sms in all of the land!!!!!!! Aurora from the CS team is 10/10!
Dec. 14, 2023
If you don't value your time and don't consider what tomorrow will bring, then this is the best app to start with and see if it works out for you. I began to believe many YouTubers praising this app, but I can confirm that it is completely overrated and a waste of time. After spending hours setting up Klaviyo and enjoying all the features, its number one problem is the delayed email sending. Imagine, after investing hours and sessions in Klaviyo, it fails because of the main issue - sending emails. Go ahead if you really want to play Russian roulette.
Dec. 13, 2023
I just want to write an extra recommendation here - not only is Klaviyo a PHENOMENAL, easy to use and learn, super powerful marketing tool with intuitive clean UX, but their CUSTOMER SUPPORT is fantastic. I just got off a chat with someone that went into our site's code and found the bug - on our site - that was interfering iwth the popup. Last night, someone stayed with me for over 2 hours while he coached me through a variety of features I was learning. I feel like this is unheard of these days. Love Klaviyo!
Dec. 12, 2023
Best support in the game. Klaviyo support is always there, always trying their best to help you out. They're SUPER competent and it feels like you're talking to actual humans rather than robots. The amount of times I got quick help solving my issues is priceless. I cannot praise the support enough, honestly.
Dec. 4, 2023
Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo. You do have the option to suppress or delete profiles by following the steps in these help docs. I hope that helps! https://help.klaviyo.com/hc/en-us/articles/115005073867 https://help.klaviyo.com/hc/en-us/articles/115005246108#h_01HBDYFEQ1YWDRDZ3TMQF1611R
Dec. 4, 2023
Really appreciat all the support I've received from Klaviyo reps. A feature that would be helpful for users would be to automate turning on/off flows during sale periods so it doesn't have to be manually done at 12am.
Dec. 1, 2023
I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!
Dec. 1, 2023
Shocked by the lack of onboarding, as this had been promised. I find the whole platform very slow and unresponsive to the point of unusable at times. The lack of 'support ticket ' system makes it impossible to manage help and issues. Nobody takes ownership of issues. Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra. For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction. Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.
Nov. 30, 2023
Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!
Nov. 29, 2023
Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!! They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.
Nov. 26, 2023
Klaviyo is always quick to respond to any of my questions....even today which is Sunday evening after Thanksgiving! They are detailed in their analysis and do a lot of back research to make sure they are providing the best solution to the problem.