Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,568
chart
#2,266
All reviews
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June 25, 2024
It's working smoothly - what's even better is, that as a rookie as myself the support is quick and thorough. So I'm usually to work things out myself rather than having to pay consultants. Birdie approves!
Nov. 14, 2023
We have been using Klaviyo for almost a year and are really impressed with the email customisation features + segmenting capabilities.
Nov. 14, 2023
Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.
Using app
Almost 2 years
Total reviews
2
Average rating
5.0
Nov. 14, 2023
Very easy to use and very helpful for a company just starting or a already established company
Nov. 10, 2023
We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.
Nov. 8, 2023
I just had the best experience with Klaviyo and specifically their customer service. Alexandria D. was unbelievably helpful. She walked me through troubleshooting with patience and video screensharing too. I was blown away by her kindness and patience. Such a great customer experience!
Nov. 8, 2023
Tool is good but Klaviyo should solve the t-online.de delivery problem (bounce) finally! The problem has existed for ages and t-online addresses are common in Germany. With other providers, delivery to t-online addresses works!
Nov. 7, 2023
Una vera è propria truffa ho 10k di contatti e ho annullato quest'app dopo un mese visto la sua non funzionalita ed il costo di 150€ mensili in base al numero dei miei account, anche dopo aver disistallato lì'app hanno continuato per 3 mesi a prendere soldi automaticamente dal conto, alle mail nessuna risposta ed in chat mi rispondono dopo aver reinstallato l'app che posso cambiare il mio piano se voglio ma non è possibile emettere rimborsi anche se l'app era disistallata e 0 mail inviate
Nov. 2, 2023
An exceptional marketing automation tool with an array of useful features. What truly sets Klaviyo apart is its outstanding customer support. The Klaviyo team has consistently gone the extra mile, providing us with clear instructions, sharing helpful articles, and quick and detailed support whenever needed. With their top-notch support and user-friendly platform, I wholeheartedly recommend Klaviyo to any e-commerce business looking to take their email marketing to new heights.
Oct. 25, 2023
Fast and risolutive customer service. Easy to build up flows and campaign. The support of Gulden was special.
Oct. 24, 2023
Laurel was very helpful with my request for some more customization with flows. Thank you!
Oct. 23, 2023
L'application est très bien pensée et le service client très réactif. Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.
Oct. 20, 2023
This is less than 1 star I will never use it again I have been designing my campaign the whole day then it sent an empty template to all my customers!!
Oct. 20, 2023
I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!
Oct. 18, 2023
Matt Widders is a very good support guru who excels as a doer, and listener and teacher. His patience, ability to simplify complex Klaviyo concepts and jargons, his step-by-step approach makes him a very good customer support person. He has a good ability to remain calm even when Im asking him many questions. This patience translates into his teaching style. He takes the time to explain complex concepts in a clear and concise manner, ensuring that I understood him. His step-by-step approach is particularly noteworthy. 10 stars Matt!