Klaviyo: Email Marketing & SMS

Oct. 18, 2023

Mary at Klayvio was super helpful and got our app running properly. Great app if you are looking for email marketing with a very responsive support team

Oct. 17, 2023

I was initially hesitant to try Klaviyo due to the negative reviews, especially regarding their support. However, my experience has been quite the opposite. I started with the free plan, and their support was excellent, with quick responses. I'm now on a paid plan and very satisfied with the product.

Oct. 17, 2023

Klaviyo is an amazing CRM tool. And more than anything, the support you receive when you have challenges is absolutely outstanding.

Oct. 16, 2023

Simple integration and Outstanding Customer Service/Live Chat.

Oct. 12, 2023

Customer service poor. After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received. Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling. For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

Oct. 12, 2023

good as

Oct. 11, 2023

This is the best meat and SMS service ever. They even offer a review service now.

Oct. 10, 2023

Nov. 22, 2024

Unbelievable bad. They are taking money and there is just no way to cancel my subscription or contact the support

Oct. 3, 2023

Aaliyah was very, very helpful. Had my issue with a flow sorted in no time.

Sept. 28, 2023

Alexandria D was an incredible support! The amount of time she spent with me and her level of patience were so greatly appreciated. She spoke to me slowly and at a base level to make sure I understood each step. She even went a step further to use metaphors from her own experience working retail to help me better understand some flow triggers I was having some confusion with. This girl deserves five gold stars and a raise! Klaviyo you are lucky to have someone who so evidently cares so deeply about their job and genuinely wants to help! Thanks Alex!

Sept. 28, 2023

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics. For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar. I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it. A nasty app, stay away.

Sept. 28, 2023

Very robust integration and powerful app. Contacted the support live chat twice already and they always found the answer to my issues very quickly, great team and a great product.

Sept. 28, 2023

Klaviyo is awesome and the customer service is first rate.

Sept. 21, 2023

Great platform and the support staff are amazing

Sept. 20, 2023

Macht genau das, was es soll. :-)

Sept. 18, 2023

**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets** I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, and I had to be extremely pissed towards the support so that they decided to escalade the issue internally, explaining that indeed there was an issue, but the pain is here, thousands euros lost in welcome flow. My business is at risk, terrible.

Sept. 13, 2023

Our return rate has increase by more than 20% the flows have reduced our expenditure and fragmentation of experience by 3 apps into 1 (reviews, back in stock and EDM) all now in Klaviyo. We have been able to make the first steps towards subscriptions with reminder flows.

Sept. 13, 2023

A useful app, but the support is terrible, clueless. 24/7 support is a fib. If you have an issue leading into a weekend you are stranded until Monday US time, which for me in Australia meant 4-5 days from problem Friday morning (a computer glitch) to solution Tuesday morning. An apology is fine, but some compensation would have made this bitter pill easier to swallow.

Sept. 8, 2023

damn thats some hot shit. Top App, habe jetzt Dank dieser App richtig Zeitersparnis! Merci